Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 25/05/2018 à 12h20 following a purchase from 29/04/2018

Choice, quality...

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Acheteur Vérifié

Published on 24/05/2018 à 23h30 following a purchase from 08/05/2018

Good value for money.

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Acheteur Vérifié

Published on 24/05/2018 à 16h17 following a purchase from 07/05/2018

Deadlines not respected

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Response from Chapellerie Traclet Published on 24/05/2018

hello
thank you for your message.
As indicated by the site when ordering, the delay was 1-2 weeks. The information was also confirmed by email.
We are sorry but when ordering, this size 60 cm required a manufacturing and therefore delivery time that was noted at the time of the order.
Best regards
Traclet

Acheteur Vérifié

Published on 24/05/2018 à 14h47 following a purchase from 16/05/2018

Very happy with my hat, this is not the first one I order and I am always just as delighted. Thank you very much.

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Acheteur Vérifié

Published on 24/05/2018 à 14h03 following a purchase from 16/05/2018

Very complete.

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Acheteur Vérifié

Published on 24/05/2018 à 13h24 following a purchase from 15/05/2018

Well-made site.

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Acheteur Vérifié

Published on 19/05/2018 à 14h53 following a purchase from 09/05/2018

Very fast but I thought I had chosen Colissimo with signature upon receipt and it arrived without a signature.

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Acheteur Vérifié

Published on 19/05/2018 à 13h42 following a purchase from 08/05/2018

Quick AND well served, very nice hat but it is not indicated on it that it protects from the rain while it is sold as such on the site: sun and rain. I bought it for the rain, so let's hope it does more than just protect from the sun.

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Acheteur Vérifié

Published on 19/05/2018 à 12h39 following a purchase from 09/05/2018

Good site with a fairly wide choice, to recommend if you are looking for a hat and the usual stores are not enough.

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Acheteur Vérifié

Published on 15/05/2018 à 20h31 following a purchase from 05/05/2018

No problem. Nothing particular to report.

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Acheteur Vérifié

Published on 15/05/2018 à 18h05 following a purchase from 30/04/2018

Multiple and well-structured choices.

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Acheteur Vérifié

Published on 14/05/2018 à 10h47 following a purchase from 03/05/2018

Serious.

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Acheteur Vérifié

Published on 13/05/2018 à 17h11 following a purchase from 29/04/2018

Good, nothing to report.

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Acheteur Vérifié

Published on 11/05/2018 à 16h51 following a purchase from 02/05/2018

Good.

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Acheteur Vérifié

Published on 10/05/2018 à 13h14 following a purchase from 30/04/2018

Some usage problems with Safari: pages that do not display.

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Acheteur Vérifié

Published on 09/05/2018 à 00h18 following a purchase from 20/04/2018

Very good price, but slight supply delay, correct product, but finishing to be improved (understandable given the price).

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Acheteur Vérifié

Published on 08/05/2018 à 15h56 following a purchase from 09/03/2018

Promise of delivery 2 to 3 weeks, took a total of 8 weeks after 4 calls, and repeated promises of 'delivery next week' which turned out to be false 3 times. Not reliable at all, terrible experience. Only positive point: perfectly friendly interlocutor each time.

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Response from Chapellerie Traclet Published on 08/05/2018

Hello, we are very sorry for the delay.
Our manufacturer having production issues, we tried to do it as quickly as possible.
The rating is however harsh because the product is of quality. It should still be noted on the product.
What is good is also to say when it is well done.
Best regards
Traclet

Acheteur Vérifié

Published on 08/05/2018 à 12h41 following a purchase from 28/04/2018

You can find almost everything in terms of headgear!

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Acheteur Vérifié

Published on 08/05/2018 à 12h38 following a purchase from 29/04/2018

Good.

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Acheteur Vérifié

Published on 08/05/2018 à 00h00 following a purchase from 20/04/2018

Lack of follow-up.

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Response from Chapellerie Traclet Published on 08/05/2018

Hello
The tracking is sent by email both at the time of the order, the shipment of the package with the colissimo number, and colissimo sends you both an email and a text.
Did you not receive them?
In that case, you should check the spam folder.
Best regards
Traclet

Acheteur Vérifié

Published on 04/05/2018 à 20h12 following a purchase from 25/04/2018

Serious seller, fast service,
good packaging of the package.

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Acheteur Vérifié

Published on 04/05/2018 à 17h36 following a purchase from 25/04/2018

Packaging adapted to the fragility of the product and fully recyclable.

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Acheteur Vérifié

Published on 04/05/2018 à 13h48 following a purchase from 26/04/2018

Incredible the number of different hats available. The choice is unparalleled.

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Acheteur Vérifié

Published on 04/05/2018 à 12h32 following a purchase from 23/04/2018

Customer service is always reachable by email.

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Acheteur Vérifié

Published on 03/05/2018 à 21h23 following a purchase from 18/04/2018

Good

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Acheteur Vérifié

Published on 03/05/2018 à 15h13 following a purchase from 17/04/2018

No problem with the site

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Acheteur Vérifié

Published on 03/05/2018 à 13h23 following a purchase from 12/04/2018

A bit long delays, especially since the amount had been charged, but it's not a big deal

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Acheteur Vérifié

Published on 03/05/2018 à 13h08 following a purchase from 23/04/2018

I am very sad to give this rating because the problem is the return which remains at our expense, 8.70 without tracking otherwise it's 16 euros. Your collection is super beautiful and having custom hats is not easy.

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Response from Chapellerie Traclet Published on 03/05/2018

Hello
Yes, this rating is very sad especially for us who try to offer quality items and unique design services. Especially since this return is not our fault.
We offer to refund shipping costs with Paypal but otherwise, currently we are not financially able to cover shipping costs.
Otherwise, we would be obliged like Amazon to call on investors and unfortunately the hat world is atypical;
Best regards
Traclet

Acheteur Vérifié

Published on 03/05/2018 à 08h17 following a purchase from 20/04/2018

Good but delivery longer than expected

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Acheteur Vérifié

Published on 02/05/2018 à 18h42 following a purchase from 19/04/2018

Site presenting a very wide choice of products. Good presentation of them. Just a remark for a delay in updating a reference, which led me to a bad choice.

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Acheteur Vérifié

Published on 02/05/2018 à 05h06 following a purchase from 22/04/2018

Okok

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Acheteur Vérifié

Published on 01/05/2018 à 18h27 following a purchase from 22/04/2018

Very good

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Acheteur Vérifié

Published on 01/05/2018 à 18h23 following a purchase from 20/04/2018

The link indicated in the delivery tracking did not work: I had to provide a package number that I only discovered on the packaging when it arrived!!!

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Acheteur Vérifié

Published on 30/04/2018 à 11h06 following a purchase from 18/04/2018

Easy, fast, efficient.

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Acheteur Vérifié

Published on 28/04/2018 à 19h43 following a purchase from 24/02/2018

Long-time customer and satisfied until now, I am very disappointed this time. More than 2 months of waiting, promises of receipt of goods and shipping not kept, no callbacks as promised, not a word of apology and finally, sending a hat that does not match the order, but 'looks like the one ordered' (according to Traclet). Result: I have to return the hat at my expense!
As said on the phone, Mr. Traclet, why did you not inform me of this before shipping??
It would have saved me costs and this very, very great dissatisfaction. Did you think I was stupid enough not to realize your trickery?!
I do not congratulate you.

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Response from Chapellerie Traclet Published on 29/04/2018

Hello
Thank you for your message and thank you for your loyalty.
We are sorry for not having explained to you before the shipment.
But I thought that during our phone conversation you understood our issue and I explained to you why we delivered this model to you.
We are trying to find a solution to deliver you a similar product and as I indicated to you, the current house has closed and we only found this solution. This hat model was similar and of quality too but it is true not identical to 100%.
As I proposed to you, I will make you a credit note or a refund of your shipping costs. Having received the hat on Saturday, I did not have time to take care of it, please excuse me.
So I am making you a proposal this Sunday, as I am quite touched by your comment.
Please send me a message if a credit note of 10 euros suits you.
Best regards
Traclet Sébastien.

Acheteur Vérifié

Published on 27/04/2018 à 21h48 following a purchase from 18/04/2018

Choice, fast delivery, well-taken photos, a very good site.

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Acheteur Vérifié

Published on 26/04/2018 à 15h47 following a purchase from 17/04/2018

Good site

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Acheteur Vérifié

Published on 26/04/2018 à 14h27 following a purchase from 18/04/2018

Good

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Acheteur Vérifié

Published on 26/04/2018 à 13h59 following a purchase from 18/04/2018

Good site but I've already told you, not enough items on each page that we have to turn without stopping otherwise a lot of choice

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Acheteur Vérifié

Published on 26/04/2018 à 07h05 following a purchase from 13/04/2018

Four

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