Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 25/04/2018 à 13h21 following a purchase from 17/04/2018

Good

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Acheteur Vérifié

Published on 24/04/2018 à 17h05 following a purchase from 14/04/2018

The delivery took place within the indicated deadlines and the goods were well packaged.

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Acheteur Vérifié

Published on 24/04/2018 à 16h25 following a purchase from 13/04/2018

Serious

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Acheteur Vérifié

Published on 22/04/2018 à 09h35 following a purchase from 12/04/2018

The advice on head size is important

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Acheteur Vérifié

Published on 21/04/2018 à 15h29 following a purchase from 12/04/2018

One complaint to make: out-of-stock items are poorly marked

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Acheteur Vérifié

Published on 21/04/2018 à 14h24 following a purchase from 12/04/2018

Fast and respect for the delivery deadline.

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Acheteur Vérifié

Published on 20/04/2018 à 18h52 following a purchase from 09/04/2018

Fast delivery

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Acheteur Vérifié

Published on 20/04/2018 à 15h14 following a purchase from 31/03/2018

Happy with the ordered products but had to wait 15 days to receive them. Too bad, it's a bit long!

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Acheteur Vérifié

Published on 19/04/2018 à 18h53 following a purchase from 10/04/2018

A customer for several years, rarely disappointed

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Acheteur Vérifié

Published on 19/04/2018 à 05h56 following a purchase from 05/04/2018

The site is plain. It could be prettier. With action photos where the hats would be worn. It would give a better idea. But in the end, the boater I ordered is great, so it's okay

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Acheteur Vérifié

Published on 17/04/2018 à 15h30 following a purchase from 06/04/2018

Very good!

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Acheteur Vérifié

Published on 17/04/2018 à 12h30 following a purchase from 07/04/2018

Fast; compliant but expensive

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Acheteur Vérifié

Published on 14/04/2018 à 13h44 following a purchase from 04/04/2018

Very good service.

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Acheteur Vérifié

Published on 13/04/2018 à 22h11 following a purchase from 17/03/2018

Delivery too late! I left for Madeira on March 31 without my

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Response from Chapellerie Traclet Published on 14/04/2018

Hello,
Please excuse us for the delay in delivery.
In case of a delivery issue, it is preferable to call us because once the event has occurred, it is clear that the solution is impossible.
Thank you for letting us know when you have received the bachi beret.
Best regards
Traclet

Acheteur Vérifié

Published on 13/04/2018 à 14h21 following a purchase from 05/04/2018

Serious and fast shipping

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Acheteur Vérifié

Published on 13/04/2018 à 13h04 following a purchase from 14/03/2018

NOTHING TO REPORT

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Acheteur Vérifié

Published on 12/04/2018 à 08h34 following a purchase from 01/04/2018

Very good address to recommend, a lot of choices

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Acheteur Vérifié

Published on 11/04/2018 à 17h32 following a purchase from 01/04/2018

Choice, quality products, fast shipping

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Acheteur Vérifié

Published on 11/04/2018 à 16h49 following a purchase from 02/04/2018

Pleasant site with a lot of well-structured choices

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Acheteur Vérifié

Published on 07/04/2018 à 12h25 following a purchase from 30/03/2018

Good

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Acheteur Vérifié

Published on 06/04/2018 à 22h55 following a purchase from 28/03/2018

Very easy and practical.

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Acheteur Vérifié

Published on 06/04/2018 à 12h24 following a purchase from 28/03/2018

A bit expensive but a very nice item and quick order processing

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Acheteur Vérifié

Published on 05/04/2018 à 08h27 following a purchase from 27/03/2018

Complete site

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Acheteur Vérifié

Published on 04/04/2018 à 12h26 following a purchase from 26/03/2018

Rather clear.

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Acheteur Vérifié

Published on 03/04/2018 à 14h32 following a purchase from 26/03/2018

Qualitative and responsive

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Acheteur Vérifié

Published on 03/04/2018 à 06h09 following a purchase from 22/03/2018

Normal

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Acheteur Vérifié

Published on 02/04/2018 à 08h46 following a purchase from 19/03/2018

We are satisfied with the cowboy hat we ordered (€200) however we were surprised by the small size of the package compared to the size of the hat: the hat was slightly folded to fit into the box! We expected more precautions for an item of this value.

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Acheteur Vérifié

Published on 31/03/2018 à 15h55 following a purchase from 22/03/2018

Nice site to browse

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Acheteur Vérifié

Published on 31/03/2018 à 13h21 following a purchase from 22/03/2018

rassssssssssssssssssssssssssssssssssssss

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Acheteur Vérifié

Published on 30/03/2018 à 20h05 following a purchase from 20/03/2018

Good

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Acheteur Vérifié

Published on 30/03/2018 à 17h43 following a purchase from 15/03/2018

Good products but very slow delivery!

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Acheteur Vérifié

Published on 30/03/2018 à 13h19 following a purchase from 15/03/2018

A site where you can find very beautiful things. Fast shipping

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Acheteur Vérifié

Published on 30/03/2018 à 08h41 following a purchase from 16/03/2018

No problem

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Acheteur Vérifié

Published on 29/03/2018 à 14h26 following a purchase from 21/03/2018

interesting

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Acheteur Vérifié

Published on 28/03/2018 à 15h36 following a purchase from 19/03/2018

A bit long (1 week in eco mode, but compliant with the order)

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Acheteur Vérifié

Published on 27/03/2018 à 20h23 following a purchase from 16/03/2018

One issue, I did not receive the SMS to pick up the product and the package tracking is not operational.

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Acheteur Vérifié

Published on 27/03/2018 à 14h17 following a purchase from 16/03/2018

some difficulties with sorting

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Acheteur Vérifié

Published on 25/03/2018 à 00h35 following a purchase from 14/02/2018

The choice of presented items is rich
The ordering process is complex...

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Acheteur Vérifié

Published on 24/03/2018 à 19h28 following a purchase from 15/03/2018

The packaging could be a bit more protective. Otherwise, everything else is perfect.

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Acheteur Vérifié

Published on 24/03/2018 à 18h46 following a purchase from 05/03/2018

Regular customer ...... about ten orders in 8 years ...... never disappointed

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Response from Chapellerie Traclet Published on 25/03/2018

hello
thank you for your message.
Remaining at your disposal.
Best regards
Traclet