Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Bertrand C.

Published on 15/02/2025 à 07h41 following a purchase from 10/02/2025

Product meets my expectations. Fast delivery.

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Claudette V.

Published on 14/02/2025 à 22h21 following a purchase from 10/02/2025

Very nice product and ultra-fast delivery

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Robert B.

Published on 14/02/2025 à 08h31 following a purchase from 10/02/2025

A wide choice of quality items; excellent.

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Jerome K.

Published on 14/02/2025 à 08h18 following a purchase from 05/02/2025

Fast and careful delivery.

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Yves G.

Published on 14/02/2025 à 07h16 following a purchase from 08/02/2025

I am completely satisfied

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Marc W.

Published on 13/02/2025 à 23h12 following a purchase from 28/01/2025

Very good product, very satisfied!!!! SEE YOU SOON FOR A NEW ORDER

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Alexandra S.

Published on 13/02/2025 à 21h43 following a purchase from 07/02/2025

top quality

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Pierre Yves C.

Published on 13/02/2025 à 21h42 following a purchase from 07/02/2025

It was perfect

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Pierre R.

Published on 13/02/2025 à 21h03 following a purchase from 08/02/2025

Delivery times respected, quality product, accurate measurements

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Jean-Pierre E.

Published on 13/02/2025 à 20h09 following a purchase from 31/01/2025

Perfect I would recommend

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Eric D.

Published on 13/02/2025 à 20h08 following a purchase from 01/02/2025

Ordered my item on 01/01 and received it on 10/01 and yet 2 to 3 weeks expected, 10 out of 10 for delivery. The packaging impeccable and the item of exceptional quality. I recommend 100/100 the chappellerie traclet thank you

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Christine B.

Published on 13/02/2025 à 20h05 following a purchase from 09/02/2025

Pleasant product to wear

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Yvette C.

Published on 13/02/2025 à 20h04 following a purchase from 07/02/2025

Really very happy good product

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Julien L.

Published on 13/02/2025 à 08h21 following a purchase from 05/02/2025

Functional site, quality products, fast delivery.

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Ludovic L.

Published on 12/02/2025 à 20h26 following a purchase from 05/02/2025

Practical site

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Madeleine V.

Published on 12/02/2025 à 14h29 following a purchase from 03/02/2025

Site of interesting products

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Antonio C.

Published on 12/02/2025 à 00h17 following a purchase from 04/02/2025

Really nothing to say, great site

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Guy A.

Published on 11/02/2025 à 13h55 following a purchase from 06/02/2025

Total satisfaction

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Jean-Luc D.

Published on 11/02/2025 à 12h29 following a purchase from 06/02/2025

Very happy with this order.
Very nice caps, I like it a lot. Thank you.

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René G.

Published on 10/02/2025 à 23h06 following a purchase from 03/02/2025

Thank you for adjusting the size to 62cm

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Sylvain M.

Published on 10/02/2025 à 22h28 following a purchase from 02/02/2025

very good, nothing to report.
product as described, fast delivery and careful packaging.

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Jean Louis L.

Published on 10/02/2025 à 11h40 following a purchase from 05/02/2025

Perfect packaging.
Fast delivery.

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Claude C.

Published on 10/02/2025 à 11h34 following a purchase from 30/01/2025

Happy with my purchase. Quality-price O.K

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Léonard G.

Published on 10/02/2025 à 11h24 following a purchase from 01/02/2025

very satisfied with my purchase

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Olivier M.

Published on 10/02/2025 à 08h08 following a purchase from 06/02/2025

Very good site, well thought out and a lot of choices.
Package arrived quickly and in very good condition, nothing to say.
I recommend and will order again on their site.

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Sonia B.

Published on 09/02/2025 à 21h58 following a purchase from 02/02/2025

Very satisfied with the fast delivery and the quality of the hat!
I highly recommend!

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Denis P.

Published on 09/02/2025 à 20h55 following a purchase from 06/02/2025

Very good, impeccable service, careful and attentive. I recommend!

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Gilles B.

Published on 09/02/2025 à 20h37 following a purchase from 31/01/2025

Serious seller, fast delivery to Belgium.

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Muriel C.

Published on 09/02/2025 à 19h49 following a purchase from 05/02/2025

I recommend. Responsive and attentive people.

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François L.

Published on 09/02/2025 à 09h59 following a purchase from 05/02/2025

The site is well built. No problem

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Patrice J.

Published on 08/02/2025 à 19h57 following a purchase from 04/02/2025

Magnificent cap. Very satisfied.

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Michel C.

Published on 08/02/2025 à 19h53 following a purchase from 05/02/2025

Very satisfied with this product as well as the quality

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Andre M.

Published on 08/02/2025 à 05h30 following a purchase from 03/02/2025

Fast delivery

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Bruno S.

Published on 07/02/2025 à 23h22 following a purchase from 04/02/2025

The hat seems to be of good quality, but my disappointment is not there.
I have a 61cm head circumference, but I read in your comments that the hat runs small.
I took the trouble to call your company, and your salesperson encouraged me to take the size above...
That's what I did, but when the hat arrived very quickly, I realized that it is at least one size too big. I call again, and I am told that if I can fit a finger between the hat and my head, it's one size too big; I am therefore about to return the item, except that the return costs are at my expense, while you are the source of the error...
This is not very commercial on your part... I have no choice, but if you do not make a gesture, I will not return to you and will give you the publicity you deserve.
Best regards.
I have not

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Response from Chapellerie Traclet Published on 08/02/2025

Hello
First of all, thank you for your comment, even though I would have appreciated it if you had told me directly. During our phone conversation, that would have been greatly appreciated and, above all, more courteous.
If I advised you this size, it is because based on the information given, I know that this hat runs small and that we have been advising in our hat shop since 1880 to take a size above.
If the size communicated during our first phone conversation does not match what we actually have, there may be an error.
To avoid any problems, please let us know during your return, and we will offer you a hat brush worth 10 euros.
Remaining at your disposal on the subject of hat sizes, which I am keen to resolve.
Best regards
Traclet Sébastien

Morgane M.

Published on 07/02/2025 à 21h50 following a purchase from 03/02/2025

Great top hat, of good quality and exactly as per the photo and our expectations. Thank you very much

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Dominique M.

Published on 07/02/2025 à 20h05 following a purchase from 03/02/2025

Good site very well stocked that can satisfy many customers the product I bought is of very good quality

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Anthony W.

Published on 07/02/2025 à 14h25 following a purchase from 26/01/2025

For each product, there is only one photo. I ordered a hat that did not fit me at all, and therefore I wanted to return it. Not possible to do so from my phone. Not possible to download the return slip. It cost me 8.64 euros to return it by Colissimo, and so I have no hat, and it cost me 8.65 euros. Not satisfied at all.

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Response from Chapellerie Traclet Published on 07/02/2025

Hello
Yes, we do not always have multiple photos for each product.
With more than 20,000 references, we do not always have multiple photos, but we have a maximum of information on the product sheet.
Finally, if you need other photos, we can do so upon your request without any problem.
Just send us an email or call us.
Finally, to make a return, you can simply use the slip attached to the package by indicating what you wish to return.
Remaining at your disposal
Best regards
Traclet Sébastien

Christelle D.

Published on 07/02/2025 à 13h18 following a purchase from 01/02/2025

Easy site

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Yannis Simon L.

Published on 07/02/2025 à 13h03 following a purchase from 02/02/2025

The product matches the image and the transport packaging is effective; as new upon arrival as it was at departure

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Marie-Christine B.

Published on 07/02/2025 à 12h29 following a purchase from 02/02/2025

Received on time

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