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Français Y
Rating: 5 out of 5
The choice is enormous, the hat I bought is of very good quality and the price is more than correct.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Everything seems OK
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Y
Rating: 1 out of 5
I had ordered 2 long night caps, one black and one white, for my son for Christmas. He received a short cap and a long cap. After reporting it by email and phone, I was told they would correct this mistake by sending the long cap with a return slip for the short cap. We are soon in February and my son has received nothing. He even went to the Post Office to ask. Nothing and no news from Traclet despite my phone call saying that my son has received nothing.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have indeed corrected it by sending you directly by letter the long black cap to your personal address indicated on the invoice.
It was sent by regular mail the day after your call.
We even confirmed this by email on January 21, 2025.
To date, we have not received any feedback from you.
Therefore, please send us an email to confirm the non-receipt in the mailbox indicated on your invoice because on our side the sent letter has not yet returned to us.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this error.
We have indeed corrected it by sending you directly by letter the long black cap to your personal address indicated on the invoice.
It was sent by regular mail the day after your call.
We even confirmed this by email on January 21, 2025.
To date, we have not received any feedback from you.
Therefore, please send us an email to confirm the non-receipt in the mailbox indicated on your invoice because on our side the sent letter has not yet returned to us.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Excellent quality cap, arrived quickly. The only remaining size was a bit large for me so they kindly sewed a large grain on the inner perimeter at no extra cost and the final result is perfect and the size is just right! Impeccable customer service, a big thank you to you!
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O
Rating: 5 out of 5
nothing to say,
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N
Rating: 5 out of 5
very satisfied
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A
Rating: 5 out of 5
well-organized delivery
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A
Rating: 5 out of 5
Nothing to complain about
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E
Rating: 5 out of 5
perfect very satisfied
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D
Rating: 5 out of 5
First order at Traclet. Fast shipping. Package received quickly. A little more protection would be welcome. Otherwise, nothing to complain about. Everything is perfect.
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M
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Correct product
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C
Rating: 5 out of 5
Everything is perfect, thank you
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R
Rating: 5 out of 5
All perfect
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E
Rating: 5 out of 5
Product in accordance with the advertisement
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W
Rating: 5 out of 5
Always on top
Order placed on Friday and delivered this Monday!
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Order placed on Friday and delivered this Monday!
C
Rating: 5 out of 5
Very fast delivery
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D
Rating: 5 out of 5
Quality product, true to its description
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R
Rating: 5 out of 5
very professional
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G
Rating: 5 out of 5
A nice discovery of your site
Total satisfaction for the ordered item and the delivery
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Total satisfaction for the ordered item and the delivery
Y
Rating: 5 out of 5
Great choice of quality products, fast and careful delivery, perfect
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B
Rating: 5 out of 5
Easy and efficient navigation!
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C
Rating: 5 out of 5
Very efficient.
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V
Rating: 5 out of 5
Delighted with my purchases.
Great products, well made and of good quality
Fast delivery and well-packaged products!
I recommend!
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Great products, well made and of good quality
Fast delivery and well-packaged products!
I recommend!
P
Rating: 5 out of 5
Superb product
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P
Rating: 5 out of 5
Very good product delivered in good condition
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J
Rating: 5 out of 5
In accordance with the description
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F
Rating: 5 out of 5
Perfect!
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B
Rating: 5 out of 5
The site is user-friendly, easy to navigate, and the sampling of items is very wide. The received item is of good quality and meets my expectations.
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E
Rating: 5 out of 5
very serious company. Easy navigation on the site. Item conforms to the description both in size and quality.
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M
Rating: 5 out of 5
After about twenty purchases at Traclet, I find that the navigation is quite easy. Sometimes a difficulty in sorting items by ascending or descending price, as the sorting always returns to 'relevance'. The description of the items really provides useful information. The payment goes well: my bank refuses contact with sites whose security procedures are not up to date. I have never had this problem with Traclet. There are quality brands and a wide choice, even if too often large sizes are only available with a few weeks of waiting. With a 59 cm head circumference, one is not a monster!
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S
Rating: 5 out of 5
Fast shipping and delivery. Nothing to report
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J
Rating: 5 out of 5
WELL RECEIVED AND BEAUTIFUL QUALITY
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M
Rating: 5 out of 5
Very satisfied with the product and the packaging prepared with care. Thank you!
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C
Rating: 5 out of 5
The received Pakol hat corresponds to the description. Very good product.
Small downside, a second embroidered Pakol hat ordered in mid-December has still not been delivered while the site indicates a delay of 15 days between the order and delivery.
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Small downside, a second embroidered Pakol hat ordered in mid-December has still not been delivered while the site indicates a delay of 15 days between the order and delivery.
P
Rating: 5 out of 5
Very good thank you
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P
Rating: 5 out of 5
Top product!
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P
Rating: 5 out of 5
Delivery within the announced times
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H
Rating: 5 out of 5
No problem. The item is perfect.
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C
Rating: 5 out of 5
very satisfied with the order
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