Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/01/2024
Disappointed
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Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2023
Our order took longer because they didn't have the size available but we are satisfied with their professionalism.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2024
beautiful quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2023
The delivered hat does not match the one ordered, nothing to say about the transport.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error. Thank you for sending us a photo of the received model at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2024
Top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2024
Satisfied with the product delivery as promised
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2024
Very good.
Efficient customer service that responds quickly to questions.
Products very well packaged.
Respect for delivery times which are fast.
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2024
Superb hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2024
Well-stocked site, reactive and efficient. Highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
EXCELLENT ITEM
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2024
Large choice at all prices, quality products, fast and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2024
fast and compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2024
qualitative article and fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Very well made site, easy to select a type of product by size, color, price, gender, season etc... which allowed me to find very quickly what I was looking for.
Ultra fast delivery and very good packaging. Thank you Tracte :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Product conforms to its description.
Easy order, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2024
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Quality cap that meets our expectations. Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Fast delivery. Item conforms to the description and well packaged. A reliable site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
I am very satisfied with the order, the navigation on the site, and the speed of delivery. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
I appreciate finding brand items in large sizes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Very nice Stetson cap. Perfect size
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Very beautiful hats. Fast shipping. I highly recommend!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Fast delivery, product conforms
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Very satisfied. Sending the order very quickly and product conforms to the description made on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Product meets my expectations, fast delivery time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2024
I am very disappointed with my order because the size of the item is not correct compared to my size of 59. I have several Gottmann caps and I have no problem, but my order does not match my size. I have tried to communicate with the company I ordered from and so far no response as to why they are not contacting me directly?
I need a product exchange or a refund, what are the options.
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Response from Chapellerie Traclet
Hello
Please excuse us if we have not responded to your message.
Here is my personal email [email protected]
If we made a mistake, we will proceed to send the correct cap with a return label.
So please send me an email with a photo of the cap received in error and we will send you the correct cap tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Hello
After checking our emails, we received two emails requesting tracking, one on January 9 and the other email on January 16 to which we responded, and the last email dated January 17 indicating the good reception of your order.
Since then, we have not received any other email.
So please check if it is indeed our hat shop to which you sent the email.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
No issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2024
Magnificent gavroche cap of very good quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2023
I never received my item.
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Response from Chapellerie Traclet
Hello
According to the tracking, the package was received on January 13, 2024.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A34369107049
If you have not received it, please send us a sworn statement that you have not received it at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Perfect I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2024
Very fast delivery. Very clean packaging and product as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2024
Very fast and perfect packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2023
Good quality product and careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2024
Very beautiful items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2024
Searching for products on the site is very easy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2024
Fast delivery and in accordance with the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2024
Good merchant
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