Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 07/01/2024 à 05h14 following a purchase from 03/01/2024

very satisfying

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Acheteur Vérifié

Published on 06/01/2024 à 22h32 following a purchase from 03/01/2024

Good beret I confirm.

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Acheteur Vérifié

Published on 06/01/2024 à 21h34 following a purchase from 03/01/2024

Great

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Acheteur Vérifié

Published on 06/01/2024 à 20h02 following a purchase from 02/01/2024

Very pretty

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Acheteur Vérifié

Published on 06/01/2024 à 13h40 following a purchase from 08/12/2023

Pleasant site to navigate, impeccable service (addition of a very well made chin strap, no charge). Fast shipping, everything very well, thank you.

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Acheteur Vérifié

Published on 06/01/2024 à 08h04 following a purchase from 02/01/2024

Nice item, conforms to what was seen on the site. Nice realization.

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Acheteur Vérifié

Published on 05/01/2024 à 21h14 following a purchase from 31/12/2023

No issues, thank you

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Acheteur Vérifié

Published on 05/01/2024 à 21h09 following a purchase from 29/12/2023

Very good site and excellent after-sales service.

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Acheteur Vérifié

Published on 05/01/2024 à 20h59 following a purchase from 30/12/2023

I have not received the order: the package arrived 20 minutes from my home, in a locker for which I do not have the code.
As of today, I do not know if I will receive it. I still have no code, the package is to be resent in 2 days and I have already made 2 round trips for nothing.

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Response from Chapellerie Traclet Published on 06/01/2024

Hello
We apologize for this inconvenience.
We have already called twice to have them resend the codes to pick up the package.
A new complaint was made this morning.
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 05/01/2024 à 20h59 following a purchase from 29/12/2023

Good quality

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Acheteur Vérifié

Published on 05/01/2024 à 20h57 following a purchase from 31/12/2023

Easy to find what you are looking for

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Acheteur Vérifié

Published on 05/01/2024 à 20h13 following a purchase from 30/12/2023

Made in France
Finally I hope?
Good product

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Acheteur Vérifié

Published on 05/01/2024 à 19h54 following a purchase from 29/12/2023

Perfect size and good quality fabric

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Acheteur Vérifié

Published on 05/01/2024 à 19h51 following a purchase from 31/12/2023

Top I am a fan

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Acheteur Vérifié

Published on 05/01/2024 à 06h39 following a purchase from 24/12/2023

Practical, fast and efficient.
The items are as described. Perfect

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Acheteur Vérifié

Published on 05/01/2024 à 06h19 following a purchase from 29/12/2023

Item conforms to the order.
Pleasant to wear at night

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Acheteur Vérifié

Published on 04/01/2024 à 08h26 following a purchase from 19/12/2023

Ordering is simple, the tracking proves the seriousness, the reception is correct! The cap made an impression, just like in the photo!

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Acheteur Vérifié

Published on 03/01/2024 à 20h09 following a purchase from 13/12/2023

Simple and fast

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Acheteur Vérifié

Published on 03/01/2024 à 18h18 following a purchase from 06/12/2023

I still have not received my delivery
It has been 1 month
I even sent you an email, with no response from you
Best regards,

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Response from Chapellerie Traclet Published on 03/01/2024

Hello
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 03/01/2024 à 12h10 following a purchase from 01/12/2023

Order received on time, hat received as described, and of quality!

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Acheteur Vérifié

Published on 02/01/2024 à 14h18 following a purchase from 24/12/2023

I still have not received my package!!!!!

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Response from Chapellerie Traclet Published on 02/01/2024

Hello
The order was sent on 26/12/2023 under the colissimo tracking 6M20261418444
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20261418444
A complaint has just been made with the complaint number 240102165190
The post office should provide you with information about the delivery date soon.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 02/01/2024 à 13h30 following a purchase from 21/12/2023

Clear and simple to use site, impeccable delivery service and communication. Very nice selection of hats and I easily found what I needed.

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Acheteur Vérifié

Published on 02/01/2024 à 10h33 following a purchase from 19/12/2023

very easy to order

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Acheteur Vérifié

Published on 02/01/2024 à 09h55 following a purchase from 24/12/2023

Ergonomic and serious site, I recommend

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Acheteur Vérifié

Published on 02/01/2024 à 09h40 following a purchase from 22/12/2023

Fast and good packaging.

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Acheteur Vérifié

Published on 02/01/2024 à 07h47 following a purchase from 23/12/2023

Good

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Acheteur Vérifié

Published on 02/01/2024 à 07h41 following a purchase from 22/12/2023

Good purchase, fast shipping and well packaged, beautiful product, I recommend.

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Acheteur Vérifié

Published on 01/01/2024 à 21h21 following a purchase from 29/12/2023

Very good

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Acheteur Vérifié

Published on 31/12/2023 à 22h47 following a purchase from 28/12/2023

fast service

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Acheteur Vérifié

Published on 31/12/2023 à 10h27 following a purchase from 27/12/2023

Everything is perfect except the registration of the hat on the Canadian site.

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Acheteur Vérifié

Published on 30/12/2023 à 22h58 following a purchase from 27/12/2023

Order compliant, fast delivery. No issues.

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Acheteur Vérifié

Published on 30/12/2023 à 22h07 following a purchase from 18/12/2023

Very fast delivery! Order completely compliant

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Acheteur Vérifié

Published on 30/12/2023 à 20h56 following a purchase from 27/12/2023

Ultra fast delivery, very good quality item, in a word excellent

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Acheteur Vérifié

Published on 30/12/2023 à 20h20 following a purchase from 26/12/2023

Nothing to report

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Acheteur Vérifié

Published on 30/12/2023 à 19h55 following a purchase from 26/12/2023

A lot of choices on the site, very fast delivery to the relay point. Satisfied with my first order

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Acheteur Vérifié

Published on 30/12/2023 à 19h21 following a purchase from 24/12/2023

Shipping and receipt very fast despite a traditionally busy period and product compliant with my expectations. I am very satisfied. Thank you

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Acheteur Vérifié

Published on 30/12/2023 à 18h10 following a purchase from 26/12/2023

Fast delivery.

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Acheteur Vérifié

Published on 30/12/2023 à 13h15 following a purchase from 26/12/2023

I am very satisfied with the product offered following an email contact. Excellent advice and customer service.

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Acheteur Vérifié

Published on 30/12/2023 à 12h32 following a purchase from 15/12/2023

Everything was perfect, sent on time, package very well wrapped and beautiful toque.

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Acheteur Vérifié

Published on 30/12/2023 à 12h18 following a purchase from 21/12/2023

Serious site, compliant product, delivery time respected despite the period (order on 22/12, received on 24/12)

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