Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2023
Perfect and fast shipping
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2023
The return is at our expense, which I do not find very fair especially when the purchase was based on photos that do not really reflect reality...
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to inform us of the issue encountered with your order.
For the photos, there are 4 of them, including one of the inside to show how it is mounted.
Please clarify any shortcomings to better understand the issue encountered with this purchase.
Knowing that if you need, like some customers, we are not closed to adding photos or explanations that we can send by email or provide by phone.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2023
very serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2023
Order shipped quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2023
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2023
Very nice cap conforms to my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Product conforms, fast delivery with tracked shipping, in short nothing to say just perfect I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
I have known this store for many years, the staff is very professional, attentive and provides valuable assistance.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2023
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2023
very well designed site, everything is categorized. The delivery time was respected and the products are of excellent quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2023
Navigation on the site and phone contact were good but I still haven't received the hat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Product as described, good size, and impeccable packaging! What more could you ask for?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2023
delivered on time and top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
Excellent site easy to consult
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2023
Very good service, fast delivery, perfect hat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2023
Hello, it was a gift I wanted to give, the person found it beautiful and of very good quality, thank you for the little gift
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2023
Ultra fast and well-tracked delivery, products conforming and of good quality, very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
It was great shopping at Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2023
Very efficient site in managing my order. Product arrived in very good condition. All positive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2023
Perfect model and very comfortable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2023
excellent service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
The hat arrived on time and in very good condition. I recommend the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2023
Very good fast delivery excellent product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Fast delivery and product matching what was presented. Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Super hat and top delivery on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2023
Nice item, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
I am a customer, no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2023
Delighted with the Traclet experience! A customer service that listens and gives good advice, express delivery and a hat of very good quality that arrives in perfect condition because great care is given to the packaging! Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2023
Delivery received quickly. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2023
Everything was perfect from purchase to product reception.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
Perfect, fast and compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2023
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2023
A lot of choices of caps, very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
Everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
Order arrived quickly, great packaging. Very nice hat "made in Italy".
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2023
Easy and practical. No notable problems.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2023
Great choice of brands and perfect delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2023
Easy navigation. The 2 beanies are exactly as I expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2023
SUPER
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