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Rating: 5 out of 5
Fast. Free home delivery. Excellent service
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
I discovered the TRACLET site and appreciated the presentation, especially the approach of hats made in France.
My straw hat is very nice with beautiful craftsmanship. The delivery was very fast and the product very well packaged, which is very important for a hat
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My straw hat is very nice with beautiful craftsmanship. The delivery was very fast and the product very well packaged, which is very important for a hat
A
Rating: 5 out of 5
Intuitive, fast, and well presented
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A
Rating: 5 out of 5
Excellent
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A
Rating: 5 out of 5
Product as described
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A
Rating: 5 out of 5
superb hat
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Beautifully crafted hat and careful packaging
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A
Rating: 5 out of 5
fast delivery
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A
Rating: 5 out of 5
Very nice quality, the item arrived well packaged and quickly. Impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
Very happy with my beret. A beautiful classic Basque beret, very well finished. Comfortable to wear. Adds a different touch compared to my flat caps. Thank you Traclet for the fast shipping!
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A
Rating: 1 out of 5
Delivery is fine otherwise
Varnished clog glue not dry
Strap stained
Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy
Phone service told me I will contact you back never received an email or anything from them to avoid
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Varnished clog glue not dry
Strap stained
Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy
Phone service told me I will contact you back never received an email or anything from them to avoid
Response from Chapellerie Traclet
Hello
Thank you for checking your emails because I did respond to you again this morning to give you the dimensions of the spikes to fix the soles.
Finally, for the varnish, it may not have finished drying due to the high heat of recent days.
As agreed, please
Send us a photo by email if there is an issue.
The email this morning was sent at 9:38 am.
If you do not receive them, you can reach us at 0477714058.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for checking your emails because I did respond to you again this morning to give you the dimensions of the spikes to fix the soles.
Finally, for the varnish, it may not have finished drying due to the high heat of recent days.
As agreed, please
Send us a photo by email if there is an issue.
The email this morning was sent at 9:38 am.
If you do not receive them, you can reach us at 0477714058.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
It's perfect
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A
Rating: 5 out of 5
Corresponds exactly to the order
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A
Rating: 5 out of 5
Cap meets my expectations. Size, material, and color are top-notch. Quality product! I recommend.
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A
Rating: 5 out of 5
The best cap site! With lots of super models, the best
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A
Rating: 5 out of 5
Very good purchase. I contacted them by email to resolve my doubts, and they responded quickly. Moreover, the shipment arrived in perfect condition. Definitely, for buying from Spain, the TRACLET hat shop is highly recommended.
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Response from Chapellerie Traclet
Good morning
Thank you very much for your message.
Best regards
Traclet
Thank you very much for your message.
Best regards
Traclet
A
Rating: 5 out of 5
Very efficient and fast delivery
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A
Rating: 5 out of 5
Hat fully compliant, even better than I hoped.
Delivered on time, excellent email follow-up!
I recommend the site
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Delivered on time, excellent email follow-up!
I recommend the site
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Order compliant and delivered quickly. I had taken a larger size than my head circumference but it's perfect
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A
Rating: 1 out of 5
I ordered a size 58 the hat does not have the right measurement it is too small useless I will not recommend this site
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake. you can send us a photo of the cap received with the size at [email protected]
remaining at your disposal
best regards
Traclet Sébastien
please excuse us if we made a mistake. you can send us a photo of the cap received with the size at [email protected]
remaining at your disposal
best regards
Traclet Sébastien
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
20/20
Perfect I recommend.
Béatrice
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Perfect I recommend.
Béatrice
A
Rating: 5 out of 5
Compliant with the order; quick restocking
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A
Rating: 5 out of 5
Responsive seller
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A
Rating: 5 out of 5
The product is totally in line with my expectations and of good quality, I order
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Yeah
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A
Rating: 5 out of 5
I haven't received it yet
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A
Rating: 5 out of 5
Fully satisfied with the magnificent Deerstalker which really has everything going for it. The quality of the workmanship is top-notch. The item was very well packaged and was safe in its box. Can't wait for autumn to wear this hat daily.
Thierry B.
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Thierry B.
A
Rating: 5 out of 5
Quality hat and very light. Delivery on time. I recommend
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A
Rating: 5 out of 5
Easy navigation on the site! Delivery delayed due to announced stock shortage, okay. The packaging was very careful, effective, the hat arrived in perfect condition.
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A
Rating: 5 out of 5
Package delivered on time. Hat very well protected in its box.
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A
Rating: 5 out of 5
always so careful, impeccable service. Once again I recommend!
Not disappointed, very nice quality made in France, purchase in complete confidence.
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Not disappointed, very nice quality made in France, purchase in complete confidence.
A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Very fast shipping, hat very compliant and quick communication with the seller, I recommend
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A
Rating: 5 out of 5
Compliant with expectations, As always with Traclet!
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