Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Easy order with lots of information about the products. Fast delivery and impeccable package. Hat well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
Fast and precise. The colors are a bit misleading.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2023
Well-packaged straw hat, arrived within the announced deadlines.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2023
Fast delivery. Quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Very good...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Excellent company.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2023
Still no news about my order
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay in delivery from the post office.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6A27504896748
A complaint will be made tomorrow to understand the delivery issue with the post office.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Item meets expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Very good, good speed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Impeccable, clear, and lots of choices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2023
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Identical to what I hoped for.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Excellent service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
The delivery was made ahead of the scheduled date, which was very convenient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2023
Everything perfect ....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Very well designed site for navigation. Lots of choices in the proposed items. Delivery within the specified time. Very good quality of products, good finish. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2023
The site is simple and intuitive, no difficulty in finding what you are looking for. The search for hats by multiple criteria (shape, color, material...) is a real plus.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
The hat corresponds well to what I expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2023
Very well designed site. Exemplary management of shipments and returns
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Perfect, happy with my purchase of very good quality and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Perfect as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Impeccable !!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2023
Very attentive to my request and I have a comfortable hat of super quality. I proudly wear my Amish hat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Customer service ready to answer all questions
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Easy navigation - Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Very good product, delivery on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Very good, corresponds to what I expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Everything is fine as it should be.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Good products, clarity on the type of hat, their manufacturing, their characteristics. Fast and careful delivery times. Everything to make a hat head!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Very good site if you are looking for... hats! No kidding, it was a pleasure to finally find hats in my (large) size. Good price, delivered quickly, top.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Quality products on this site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2023
Promise of delivery within 24 to 72 hours. Order placed on June 17, 1 month later still nothing, no message from the store, on the site 'waiting for restocking'. Customer relations is not this company's strong point. How long will you take the trouble to inform me? I ordered several items, all in restocking?
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. As indicated during the order, the Panama hat had a manufacturing delay and unfortunately this delay cannot be reduced.
According to the tracking, the package has been delivered since July 7 at the relay point and you picked it up on July 14
https://trace.dpd.fr/fr/trace/250242801166956
we hope that you were able to pick it up and that the hats give you complete satisfaction.
remaining at your disposal
best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Perfect product, attractive site, ungraded delivery and therefore expensive for a small and light product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
People who listen and give good advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
First order and nothing to say, everything went well, it's perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Very easy navigation...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Smooth navigation, product offer: lots of choices, fast delivery and quality items. I am very satisfied
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