Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2023
Package preparation, shipping and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2023
Very nice hat. Careful packaging and timely delivery! Very professional!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2023
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2023
Everything perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2023
Delivery took at least a month but it finally arrived
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2023
Correct and fast, serious service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2023
Very satisfied. Thank you for your seriousness and your speed of delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2023
Very good! See you soon.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2023
Very serious, to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2023
Expected quality, shipping and delivery without problems.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2023
Delivered on time, superb even better than I imagined. Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2023
Fast, quality work and robust products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2023
Purchase of a Basque beret Elosegui. Fast shipping in a sturdy box, the beret comes in a nice box.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2023
Perfect. Only small downside, I have a 56 cm head circumference. I followed the size recommendations but since it is in increments of 2 (56/57) I had to add a velcro strip to have a well-fitted hat. Taking a smaller size (54/55) would have been too small.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2023
Everything is ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2023
Top hat, and very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2023
Perfect service, quality items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2023
Fast delivery, magnificent hat, light, flexible... top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2023
Very easy to use, the account part is very complete and practical. The only small downside is that when you click on a hat you don't see the hat on a physical person. But that's just my opinion.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2023
Very good site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2023
We have still not received the order planned urgently and which was sorely missed at our daughter's wedding. We are very disappointed and will certainly not recommend you to our friends.
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Response from Chapellerie Traclet
Hello
as indicated when you placed your order, this model in this size of top hat had a delivery delay. This information was sent to you by email as below:
Awaiting restocking 19/04/2023 13:07:36
Payment accepted 19/04/2023 13:07:36
Following your email indicating that you needed it, we sent it to you by chronopost on Saturday morning.
According to the chronopost tracking, the issue is that the address communicated during your order was not correct. Below are the elements also sent by email and the tracking of your chronopost
Shipped Shipped Armada Levell 21/04/2023 18:00:43
XA024334621FR
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XA024334621FR&langue=fr&op=&form_build_id=form-Bxc1_wl-32U5ye40UjyMSN9oD--W8LwU5AtnJoz1GlY&form_id=chrono_suivi_colis_block_form
remaining at your disposal
sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2023
Serious site, delivery as promised and very fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2023
very good. Hat ordered too big and exchanged very quickly. Serious and fast service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2023
Fast delivery and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2023
Very good company with seriousness and clear responses.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2023
No comment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2023
Correct price and delivery time respected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2023
Lots of advice, very fast delivery, very large choices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2023
This is my first order and I am very satisfied with the site's responsiveness and order tracking. The promise of fast delivery is kept and the item is exactly as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2023
Great, plenty of choices. Very good quality. Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2023
Excellent choice of products, easy ordering, fast and problem-free delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2023
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2023
A wide choice for all styles.
Fast and careful delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2023
Order shipped within the announced deadlines. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2023
Thank you for the excellent service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2023
Completely meets my expectations, good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2023
Very good. Great product
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