Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Very good.!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2022
This is the second time I order from this site and the products as well as the delivery meet my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2022
Serious and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
satisfied since I recommended this same item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2022
Fast delivery. Product OK. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2022
Order processing and delivery very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2022
Size 56 is a true size 56, slightly (but barely) undersized.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2022
Always serious and reliable. Items always conforming and of quality.
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2022
User-friendly site, many choices, reasonable prices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2022
Satisfied with the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2022
item conforms to my expectations, and comfortable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2022
Everything is perfect. I will come back to you next time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
very good material it's solid
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
Very satisfied with the advice before ordering, the quality of the product and the speed of shipping. The price is not negligible indeed, but the quality is there.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2022
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2022
Fast delivery
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2022
Fast quality products conform
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2022
Product not compliant with the presentation on the website
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model by email so that we can send you the correct product.
Our email: [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2022
An attractive website, an efficient customer service, a fast delivery. The best!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2022
Hat never received, no responses to emails!!!!
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Response from Chapellerie Traclet
Hello
The message is abnormal because the hat has indeed been received and requested for exchange.
Here is the summary of our email exchanges with the dates of each email
to Customer Service
2 order(s) validated for a total amount of 237.60 €
Customer since: 04/02/2022
- 08/02/2022 - 14:16
Hat too small, size 58, need size 59
Sébastien
Hanae TRACLET - 08/02/2022 - 14:32
Hello,
We are following up on your message.
Please indicate this when you return it.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Nicolas Graci - 08/02/2022 - 17:54
Hello, I have received the hat, but size 58 does not fit me, I need size 59. Best regards
Sébastien
Hanae TRACLET - 08/02/2022 - 18:18
Hello,
Yes, no problem, please return it in its packaging with the order reference and indicate this new size.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Furthermore, an email was sent in mid-September indicating a delivery for early October of the hat. It was sent to the post office under the colissimo tracking number 6H12593801445
remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2022
Very clear and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
Very good order tracking and delivery. Quality purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
Quick processing of my order. Everything is perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
Fast delivery thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2022
No problem with Taclet, I recommend...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
I ordered a navy blue knitted beret. Very nice quality, very thick for winter.
I have nothing more to say so I am filling this out because there are not enough characters for my comment to be published. I hope this is enough now.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
Fast delivery. Very good quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2022
Delivery made as announced. Product meets our expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2022
Very happy with the quality of the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2022
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2022
Fast and efficient service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2022
Perfect, compliant and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2022
Duckbill cap with excellent value for money.
Quality design and material, my first ordering experience with Traclet, I am extremely satisfied both with my purchase and the speed of delivery. See you soon!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2022
I am very satisfied with my order and the delivery service. The different hats purchased are great for me.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2022
Very fast, items as described. What else!
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