Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2022
Perfect delivery time, quality and conformity of the product impeccable. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2022
Conforming for an online sale
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Perfect delivery
Product conforms to the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Beautiful work, French manufacturing, know-how.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2022
Fast shipping, product conforms. Bravo to Traclet
However, for the delivery of the package, the Post can definitely (can it really?) do better, "a routing error" delayed the delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2022
unavoidable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
Very good product !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Very good, fast delivery, no problem... I recommend ++++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2022
Perfect nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
Very good, this delighted everyone to put the commodore cap back on our Italian friend who took advantage of his retirement to buy a boat in France and is leaving with it to sail. Thank you very much for the diligence.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2022
very good impeccable service, careful I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2022
no problem, good follow-up on the replacement of the defective item.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
Perfect, good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2022
A very well-made site, the Ali Baba cave for the immense choice! I order before noon and the order is announced shipped in the afternoon. PERFECT.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2022
kindness, professionalism and express shipping everything was perfect. The hat is magnificent, of very good quality. House to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2022
Very beautiful..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Pretty cap
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2022
perfect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/09/2022
my opinion has already been given on the product
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Response from Chapellerie Traclet
Hello
thank you for your message, it is unfortunate to have such feedback. If the product does not suit you, it is certainly possible to return it. We have 3 photos showing the product, from our side at no time did we indicate that it was sewn or glued because for the garnishes to be on the beret the simplest is to glue them since we do not have these garnishes with a button to sew them.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2022
In accordance with the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2022
Navigation is convenient, however, a tab: add to my favorites would be greatly appreciated. The shipment of orders is fast and the products are in accordance with the description.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/09/2022
The inner ribbon of the hat is sewn with white thread (while the hat is straw-colored!). This white stitching, which does not even follow the oval of the hat, is very visible on the outside of the hat as shown in the photos I sent you. It is a defect. Please let me know how you could correct it: the stitching needs to be redone with straw-colored thread that should not be visible from the outside. Without this defect that makes it unwearable, I would really like this straw hat.
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Response from Chapellerie Traclet
Hello
This type of straw hat, like any straw hat, is worn at the middle of the forehead and at the back bump.
Thus, neither the leather nor the white thread is visible.
This type of straw hat has been made this way for years in Italy but also previously in France.
If you wish to change the color of the threads, it is of course possible.
For that, you need to return it to us and indicate the desired color.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2022
Simple and pleasant site Easy order Very satisfactory order processing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/08/2022
Hello team, in fact I find that the delivery was too long, I received my order a month and a week after placing the order!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
choice product, in accordance with my request, fast delivery, careful packaging
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/06/2022
After a first order that I was satisfied with, I decided to buy a second hat for my husband. It arrived with a defect: a hole in the weaving of the fibers. I sent an email to which I received a very quick first response saying that Traclet would address the issue and send me a new hat.
Since then, nothing despite 2 follow-up emails and attempts to call without response.
In short, I feel cheated. If you want a customer service worthy of the name, look elsewhere. It's a shame because I was quite happy with my first order.
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Response from Chapellerie Traclet
Hello
Please excuse us for this oversight on our part.
We have been able to get this hat back from our manufacturer.
For the inconvenience, we will send you a code for a credit note equal to your purchase amount so that you can reorder a hat in stock. The email will be sent to you today.
Please accept our apologies.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Very good Basque beret almost a pie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
I found the beret I was looking for...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2022
Traclet quickly answered my question about the product, then shipped my order just as quickly. The site is quite intuitive. The product descriptions are well detailed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2022
Impact on the Stetson hat which is deformed, it's tiring, I had to reshape the hat. Problem in the packaging or in the delivery. Nothing to report on the tricorne.
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Response from Chapellerie Traclet
Hello, please excuse us for this inconvenience. Can you send us a photo of the issue encountered? An email with a discount for a future order will be sent to you. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
fast serious completely met my expectations cordially see you next time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2022
Very good site with quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2022
top notch this is the fourth time I order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2022
Exactly as described. Arrived earlier than predicted. Great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2022
satisfied with the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2022
Very complete site, quick phone reception and good advice, fast delivery.
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