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Rating: 5 out of 5
Quick and compliant delivery
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Excellent very professional site, quick delivery and very good quality item
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A
Rating: 1 out of 5
This is not the right order that I ordered, I request a return
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
As indicated this morning by email, please send us a photo of the received model by email so that we can send you the correct model on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we made a model error.
As indicated this morning by email, please send us a photo of the received model by email so that we can send you the correct model on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Nothing to report. From order to delivery and product quality. Perfect
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A
Rating: 5 out of 5
very satisfied with the order delivery within the announced time
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A
Rating: 5 out of 5
My order was well delivered and the cap meets my expectations. Very good product. Thank you
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A
Rating: 5 out of 5
Easy order. High quality products. Careful packaging. Timely delivery
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A
Rating: 5 out of 5
Very satisfied in every way. Quality navy cap.
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A
Rating: 5 out of 5
Excellent site, offering many items of very good quality. Quick and efficient order processing. Perfect.
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A
Rating: 5 out of 5
Product compliant with the description, quick delivery. Thank you
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A
Rating: 1 out of 5
Woodworm hole in the wood, deplorable leather finish, missing staples on the heel leather, after two days of wearing the clogs the soles came off. I advise you to do a quality check before sending a product. Stay a neighborhood hat maker: do not venture into e-commerce if you do not have the skills. Ultimately, I ordered new clogs from a French clog maker, impeccable quality at €55. If for you French know-how means something: do a quality check on the products you sell.
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Response from Chapellerie Traclet
Hello
thank you for your comment.
Can you send us a photo of the issues encountered?
Indeed, the model is made of leather, we do not see any possibility of a woodworm hole in the wood. Moreover, if there is a finishing issue, it is preferable to indicate it to us before use in order to proceed with an exchange.
You mention a French clog maker, if you have their contact details we would be interested because our clog maker is in our Roanne region but we are open to working with other French artisans.
Remaining at your disposal.
Best regards
Traclet sebastien
thank you for your comment.
Can you send us a photo of the issues encountered?
Indeed, the model is made of leather, we do not see any possibility of a woodworm hole in the wood. Moreover, if there is a finishing issue, it is preferable to indicate it to us before use in order to proceed with an exchange.
You mention a French clog maker, if you have their contact details we would be interested because our clog maker is in our Roanne region but we are open to working with other French artisans.
Remaining at your disposal.
Best regards
Traclet sebastien
A
Rating: 5 out of 5
Careful packaging. Quick delivery.
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A
Rating: 5 out of 5
Very easy navigation on the site, hat well described. Received 48 hours later well packaged. The quality is very nice.
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A
Rating: 5 out of 5
Good packaging and in accordance with the announcement.
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A
Rating: 5 out of 5
Order arrived very quickly in 2 days! Hat size perfect +1. In line with my expectations. Hat!!!
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
I am very happy with the ordered item and very satisfied with the delivery. Thank you to the Traclet team. FdL
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A
Rating: 5 out of 5
I am fully satisfied with everything. Ease of choice, help in finding the right size, the right model (special mention to the little history). And above all, no hassle with delivery. I was also very pleasantly surprised by the quality of the hat. Thank you very much
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A
Rating: 5 out of 5
The delivery is really fast and the item seems to be of very good quality.
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A
Rating: 5 out of 5
Pleasant site. Fast delivery
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A
Rating: 5 out of 5
All ok
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A
Rating: 5 out of 5
Magnificent
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A
Rating: 5 out of 5
Excellent finish hat, quality. I am delighted beyond my expectations. Thank you to the Traclet hat shop
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A
Rating: 5 out of 5
Very good product.
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A
Rating: 5 out of 5
Everything very well
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A
Rating: 5 out of 5
Clear and practical site, delivery on time and even ahead of schedule, responsive customer service following confirmation of information.
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A
Rating: 5 out of 5
Perfect as usual
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A
Rating: 5 out of 5
Delivery on time, product perfectly compliant and large sizes that I had never managed to find elsewhere. I would gladly buy from them again.
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A
Rating: 5 out of 5
Simple order, delivery faster than announced. Good product, good quality.
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A
Rating: 5 out of 5
Superb item, well packaged and delivered within a reasonable time
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Rating: 5 out of 5
Item shipped quickly and well packaged.
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A
Rating: 5 out of 5
very good quality, fast delivery, to recommend
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A
Rating: 5 out of 5
Everything is fine
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A
Rating: 5 out of 5
Delivery in accordance with the deadlines. No issues upon receipt.
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A
Rating: 5 out of 5
Fast delivery, careful packaging and compliant product. To recommend.
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A
Rating: 1 out of 5
The ordered product does not match the photo on the site
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a product error.
Thank you for sending us a photo at [email protected]
Thus we can send you the correct product.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we made a product error.
Thank you for sending us a photo at [email protected]
Thus we can send you the correct product.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Product completely in line with what I expected.
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A
Rating: 5 out of 5
Satisfactory site; speed of delivery; compliant product;
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A
Rating: 5 out of 5
Ultra-fast shipping and delivery, the received hat fully corresponds to my order, thank you. Best regards, Vincent
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A
Rating: 5 out of 5
Very satisfied with my purchase and very fast delivery, I recommend!
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