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Rating: 5 out of 5
Easy order and ultra-fast delivery.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Clear and efficient
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A
Rating: 5 out of 5
The delivery was made within the scheduled time. The merchandise was as ordered. Unfortunately, the hat was too big and I had to return it for an exchange.
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A
Rating: 5 out of 5
I recommend
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Simple, efficient, easy access
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Very nice item… perfectly meets my expectations!
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
I am very satisfied with my purchase.
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A
Rating: 5 out of 5
VERY fast delivery, SUPERB cap.
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A
Rating: 5 out of 5
Small problem validating my purchase.....
Large selection of hats and other headgear in all sizes.
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Large selection of hats and other headgear in all sizes.
A
Rating: 5 out of 5
Easy and pleasant
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A
Rating: 5 out of 5
From navigation to delivery, everything is pleasant and neat.
Good products, choice and seriousness.
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Good products, choice and seriousness.
A
Rating: 5 out of 5
Three orders with them allow me to say that it is a serious company: fast and compliant shipping, correct prices. The after-sales service (I had to use it) is of the same level.
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A
Rating: 5 out of 5
Perfect. A color exchange of the hat was possible after finalizing the purchase.
A big thank you!
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A big thank you!
A
Rating: 5 out of 5
fast delivery
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A
Rating: 5 out of 5
Very good customer service. I received quick responses to know where my package was and the hat is of good quality
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A
Rating: 5 out of 5
Everything was done on time
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A
Rating: 5 out of 5
On the site, you quickly find what you need. Delivery takes place in the shortest delays, 2 days between order and delivery (Belgium). The item is well packaged, and the size is accurate.
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A
Rating: 5 out of 5
Clear site. Easy order. Perfect hat
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
It's the cap I've been looking for a long time, fast delivery, what can I say, thank you.
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A
Rating: 5 out of 5
very good, I recommend this site
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A
Rating: 5 out of 5
Pleasant site to browse. Product matching the description.
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A
Rating: 5 out of 5
Fast delivery! Careful packaging so everything is cool!
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A
Rating: 5 out of 5
professionals with a perfect customer service.
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A
Rating: 1 out of 5
Traclet customer, I ordered a Tilley T5MO Organic airflo on May 16, having carefully checked that this model was still made in CANADA (following a review). No information until early June. I am asking for clarification. Coincidentally, I receive a response on the same day that the package is leaving the following week. I receive it on June 13. It is not the correct model. It is a crushed T4. I call. The person on the phone is correct but nothing more. I receive the correct return label to send back the hat. The new package is sent to me on June 23. I open it: 1 - the model is indeed the one ordered but the head size of 58 (7 1/4) is larger than on my other Tilley TW7 by 1.5 fingers??!! 2 - no explanatory booklet on Tilley hats and especially 3 - the hat has been strangely made in CHINA for a week (I had checked the site well the previous week) !!!!
I cannot comment on the quality of the hat made in China. Traclet is not serious as they could have informed me that the production of this olive model is Chinese while the same in white is still marked as made in Canada. I am therefore not happy at all and Traclet has just lost a customer.
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I cannot comment on the quality of the hat made in China. Traclet is not serious as they could have informed me that the production of this olive model is Chinese while the same in white is still marked as made in Canada. I am therefore not happy at all and Traclet has just lost a customer.
Response from Chapellerie Traclet
Hello
First of all, thank you for your loyalty over the years
Here is our feedback for the T5MO hat;
For the first delivery, we sent a T4MO instead of a T5MO, the model is similar but with wider brims.
For the size, if it is indicated as 58 or 7/4, it means that for Tilley, the hat is indeed 58 cm. Furthermore, the TWC7 may have shrunk with sweat at the level of the inner grosgrain.
Regarding the delivered Tilley, it has been several months since Tilley no longer provides this booklet, unless there is an error it is no longer indicated in the description but it is still on our website, here is the link
https://www.chapellerie-traclet.com/fr/content/16-guide-chapeau-tilley
Finally, regarding the production location, yes we changed it because in the last deliveries the production location changed, that is why we did it (the information about the production location in China by Tilley has been visible for several months on social networks).
We at least have the honesty to change when we have the latest arrivals.
We tried to reach you on your phone and left a message but received no response from you even though you wanted a phone exchange according to your email.
Remaining at your disposal
Best regards
Traclet Sebastien
First of all, thank you for your loyalty over the years
Here is our feedback for the T5MO hat;
For the first delivery, we sent a T4MO instead of a T5MO, the model is similar but with wider brims.
For the size, if it is indicated as 58 or 7/4, it means that for Tilley, the hat is indeed 58 cm. Furthermore, the TWC7 may have shrunk with sweat at the level of the inner grosgrain.
Regarding the delivered Tilley, it has been several months since Tilley no longer provides this booklet, unless there is an error it is no longer indicated in the description but it is still on our website, here is the link
https://www.chapellerie-traclet.com/fr/content/16-guide-chapeau-tilley
Finally, regarding the production location, yes we changed it because in the last deliveries the production location changed, that is why we did it (the information about the production location in China by Tilley has been visible for several months on social networks).
We at least have the honesty to change when we have the latest arrivals.
We tried to reach you on your phone and left a message but received no response from you even though you wanted a phone exchange according to your email.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 5 out of 5
Perfect quality, packaging, shipping and fast, what more could you ask for.. I recommend this company, 5 *
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A
Rating: 5 out of 5
Very nice hat and of good quality. It arrived very well packaged. I am very satisfied with my choice. I recommend this site.
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A
Rating: 1 out of 5
Incomplete delivery, sent three emails, silence is radio on radio silence, lack of seriousness and impossible to reach them by phone
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Response from Chapellerie Traclet
Hello
Yes, we did respond to you by email and also when sending the order that the velvet cap had to be returned.
We are waiting for a response from our manufacturer; if we cannot deliver it next week, we will refund you.
Please excuse us for this inconvenience and we hope that the two hats already received satisfy you.
Remaining at your disposal
Best regards
Traclet Sebastien
Yes, we did respond to you by email and also when sending the order that the velvet cap had to be returned.
We are waiting for a response from our manufacturer; if we cannot deliver it next week, we will refund you.
Please excuse us for this inconvenience and we hope that the two hats already received satisfy you.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 5 out of 5
Easy to navigate the site, great choice and attractive prices
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A
Rating: 5 out of 5
A site with choice, not exorbitant prices, I was delighted as it was for a gift, the person did not know these suspenders with different patterns, the fishing suspenders very beautiful color and fish and fishing rod pattern
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A
Rating: 5 out of 5
Simple
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A
Rating: 5 out of 5
easy site, very good phone response, delivery time requested respected
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A
Rating: 5 out of 5
Very very good service from start to finish
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A
Rating: 1 out of 5
I am still waiting to receive my hat (following a size exchange) 1.5 months later. The customer service by phone was terrible while I was just asking for information about the shipment of the hat. Very disappointed
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Response from Chapellerie Traclet
Hello
Please excuse us if our service did not fully satisfy you.
We remain courteous, but if you feel offended, please accept our apologies for that and for the manufacturing delay.
Remaining at your disposal
Best regards
Traclet Sebastien
Please excuse us if our service did not fully satisfy you.
We remain courteous, but if you feel offended, please accept our apologies for that and for the manufacturing delay.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 5 out of 5
Everything is perfect!!!
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