Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
Very fast!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
Very good site and super fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
Delivery time respected and hat as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
I recommend without worries
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
Easy to use the site, very reasonably priced, and lightning speedy international shipping,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
Very satisfied with the quality and delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2022
Order delivery hat everything was perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2022
Very good tracking of the order and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
item conforms to the description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2022
well packaged and the size matches
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2022
Super hat. Magnificent and as shown in the photo! Moreover, it seems very sturdy!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
The pages of the site are clear.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
I am really satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2022
fast delivery, product conforms to my request. Very satisfied.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
The order tracking is non-existent.
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Response from Chapellerie Traclet
Hello, thank you for your message. Please let us know the missing information for tracking. Indeed, here is the tracking of our various messages indicating the tracking of your order until its shipment. More than 4 messages have been sent ranging from payment confirmation, delays to shipping with the Colissimo tracking (see below). Remaining at your disposal to understand the shortcomings in tracking. Best regards, Traclet Sebastien. Shipped, Shipped, Armada Levell, 25/05/2022 18:00:47, Waiting for restocking, 25/05/2022 18:00:46, Waiting for restocking, 11/05/2022 18:55:07, Payment accepted, 11/05/2022 18:55:07
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2022
Despite the very large choice of models, navigation by categories allows to quickly find a model in the desired size, shape, and color.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
Quick and efficient order management. Very good experience
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
Fast and careful delivery, item conforms and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2022
Very good for delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2022
items conform to the description and sent quickly!! well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2022
Fast, conforms. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2022
Great site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2022
Order conforms and delivered quickly - Very good value for money
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2022
product conforms to my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Very well done this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2022
Highly recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2022
Very serious company, fast and easy to contact. Quality articles. Very good shipping follow-up. Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
Perfect from phone advice to delivery that meets all points
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2022
Help with size choices
Express delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2022
The size is good, impeccable product, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2022
Perfect,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2022
Excellent!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2022
Serious and efficient. Located in a heart region.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
Very nice hat as in the photo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2022
Very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
Good!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2022
BAD SERVICE - I STILL HAVEN'T RECEIVED ANYTHING WITHOUT THE SLIGHTEST EXPLANATION - NO ONE ANSWERS THE PHONE - I AM WONDERING IF THIS SITE IS SERIOUS
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Response from Chapellerie Traclet
Hello
Your order number 263994 placed on 24/05-22 at 7:29 PM was shipped on 25/05/22, the next day by Tnt.
The tracking information was sent by email on 25/05/22 at 11:31 AM
We are reachable at 0477714058 from 9 AM to 12 PM and from 2 PM to 5 PM as well as by email.
In case you have not received the tracking and the package, we are also reachable by email.
A complaint with Tnt was made this morning.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
Impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2022
Very fast delivery. Item conforms to the description on the site, completely satisfied
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