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Rating: 5 out of 5
Very good
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
No delivery problems. The product is compliant.
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A
Rating: 5 out of 5
fast and efficient service
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A
Rating: 1 out of 5
I RECEIVED NOTHING!
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Response from Chapellerie Traclet
Hello
Thank you for your message, as requested by email we called you to discuss the delivery issue. We have not received any response from you except for this message.
The Colissimo tracking 6m18000924424
Indicates that the package is being delivered to the pickup point.
We have just made a complaint today.
As we advised you, it is best to call the post office to get the package.
Best regards
Traclet Sebastien
Thank you for your message, as requested by email we called you to discuss the delivery issue. We have not received any response from you except for this message.
The Colissimo tracking 6m18000924424
Indicates that the package is being delivered to the pickup point.
We have just made a complaint today.
As we advised you, it is best to call the post office to get the package.
Best regards
Traclet Sebastien
A
Rating: 5 out of 5
Nothing to say, the site is perfect: navigation, images, fluidity, intelligently structured sections.
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A
Rating: 5 out of 5
very good mail order service, perfect delivery and good quality product
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A
Rating: 5 out of 5
Perfect: quality is there, exact size, delivery respected, very pleasant price, what more could you ask for!
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A
Rating: 2 out of 5
The site does not work well. After placing an order, I received a message informing me of a stock shortage, I ask about the delay, same automatic response about the stock shortage, the next day I received the package.
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Response from Chapellerie Traclet
Hello, thank you for your message. The order was placed on 12/11/21 with a product that had a delay of 2-3 weeks as indicated when choosing the size on the site. Then, the bob was shipped on 17/11/21 because we finished it in production; that is why on the day of your email, a tracking email was sent to you. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 5 out of 5
Very good site, rather fast delivery
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A
Rating: 5 out of 5
I am delighted with this purchase as my old army beret had disappeared a long time ago. The size is perfect
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A
Rating: 5 out of 5
Good site, product quality just a size issue. I also mistakenly chose the wrong style of cap.
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A
Rating: 5 out of 5
Very good quality
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A
Rating: 5 out of 5
Serious. No worries
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A
Rating: 5 out of 5
Top!
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A
Rating: 5 out of 5
Site that I recommend for choosing your headgear. Very large selection, fast and careful delivery.
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
Order received very quickly. And cap of very good quality
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A
Rating: 5 out of 5
Very professional, quick order taking, delivery and good quality
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A
Rating: 5 out of 5
really delighted both by the speed of delivery and by the product.
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A
Rating: 5 out of 5
Very good!
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A
Rating: 5 out of 5
Quick response regarding my forgotten password; quickly sent & delivered. Cap dating from 2013 but you still had it in stock and in perfect condition! Thank you Traclet!
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A
Rating: 5 out of 5
Very good product
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A
Rating: 5 out of 5
Very satisfied. This is my second order with Traclet.
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A
Rating: 5 out of 5
I am very happy, my gavroche is magnificent
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A
Rating: 5 out of 5
Nothing to report, all good, don't change anything.
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A
Rating: 5 out of 5
Very good. Very fast delivery. Lots of choices.
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A
Rating: 5 out of 5
I am very satisfied with my Tyrolean hat order, very good quality, fast shipping and very well packaged.
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A
Rating: 5 out of 5
Fast delivery. Item as described. Very good
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A
Rating: 5 out of 5
Hat conforms to the description, fast delivery
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A
Rating: 5 out of 5
It’s a magnificent hat, perfect quality and very well packaged parcel
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A
Rating: 5 out of 5
Fast delivery; order conforms. It's for a gift....
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A
Rating: 5 out of 5
Nothing to say
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A
Rating: 5 out of 5
Perfect: Warm, beautiful quality.
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A
Rating: 5 out of 5
Fast delivery and no problems.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
-
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A
Rating: 5 out of 5
Quickly delivered and well packaged, product of beautiful quality, immediately adopted and appreciated!
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A
Rating: 5 out of 5
Great site, smooth, easy to use.
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A
Rating: 5 out of 5
I am very satisfied.
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