Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 20/05/2021 à 22h16 following a purchase from 14/05/2021

Quality item, fast delivery.

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Acheteur Vérifié

Published on 20/05/2021 à 22h15 following a purchase from 07/05/2021

Very pleasant site, clear, very easy to place an order!

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Acheteur Vérifié

Published on 20/05/2021 à 22h12 following a purchase from 12/05/2021

Fast and efficient with precise tracking!

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Acheteur Vérifié

Published on 20/05/2021 à 22h11 following a purchase from 03/05/2021

Simple and fast

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Acheteur Vérifié

Published on 20/05/2021 à 22h00 following a purchase from 04/05/2021

Super demanded by the dermatologist

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Acheteur Vérifié

Published on 20/05/2021 à 20h36 following a purchase from 14/05/2021

Serious company, fast and efficient service. Highly recommend.

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Acheteur Vérifié

Published on 20/05/2021 à 20h02 following a purchase from 15/04/2021

Nothing to complain about: easy online purchase - same day delivery.
Great quality of hats.

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Acheteur Vérifié

Published on 20/05/2021 à 19h27 following a purchase from 16/05/2021

Very good products, fast and careful delivery

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Acheteur Vérifié

Published on 20/05/2021 à 18h57 following a purchase from 17/05/2021

Fast delivery but poor quality product that does not match the quality of your hats.

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Response from Chapellerie Traclet Published on 21/05/2021

Hello, thank you for your message. Please let us know the changes in the enlargement you wish as we have been offering this model for several years and our customers are satisfied. Remaining at your disposal. Best regards, Traclet Sebastien

Acheteur Vérifié

Published on 20/05/2021 à 18h51 following a purchase from 15/05/2021

EVERYTHING IS OK

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Acheteur Vérifié

Published on 20/05/2021 à 18h11 following a purchase from 16/05/2021

Very good, products conform to descriptions, fast delivery. Very good site!!

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Acheteur Vérifié

Published on 20/05/2021 à 17h49 following a purchase from 15/05/2021

Super! I found the ideal hat for Mother's Day. Top delivery.

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Acheteur Vérifié

Published on 20/05/2021 à 17h29 following a purchase from 15/05/2021

What more can I say than everything is perfect and meets our wishes.

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Acheteur Vérifié

Published on 20/05/2021 à 17h21 following a purchase from 16/05/2021

A very large selection of hats, head coverings of all kinds for all tastes and I found my happiness. Thanks to the person I spoke to on the phone, efficient and very responsive.

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Acheteur Vérifié

Published on 20/05/2021 à 17h17 following a purchase from 15/05/2021

Hat conforms to the photo. Nice finish.

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Acheteur Vérifié

Published on 20/05/2021 à 16h52 following a purchase from 14/05/2021

Good product, meets my expectations.
Delivered on time.

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Acheteur Vérifié

Published on 20/05/2021 à 16h10 following a purchase from 15/05/2021

Good quality. Complete and welcoming site. Easy navigation and clear and precise explanations. Trustworthy site.

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Acheteur Vérifié

Published on 20/05/2021 à 16h08 following a purchase from 14/05/2021

Perfect.

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Acheteur Vérifié

Published on 20/05/2021 à 15h38 following a purchase from 15/05/2021

Fast reception and item conforms to the order. Perfect packaging.

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Acheteur Vérifié

Published on 20/05/2021 à 14h51 following a purchase from 06/05/2021

This is my third purchase at Traclet, it's an example of a very serious site that I trust.

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Acheteur Vérifié

Published on 20/05/2021 à 12h50 following a purchase from 11/05/2021

Fast, serious, products conform to the site's description. Really great!

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Acheteur Vérifié

Published on 20/05/2021 à 11h32 following a purchase from 28/04/2021

I am very disappointed, I received my hat 3 days late and it has a stain, so it is impossible to wear it without looking ridiculous. I did not find a return slip in the box, I wrote to you two weeks ago to ask how I could return it and I have not received a response. I want to return it and get a refund.

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Response from Chapellerie Traclet Published on 20/05/2021

Hello
we did respond to you on 09/07/21 at 9 am
You will find below the response to your message
We asked you for a photo of the model received with the defect and we will proceed with its exchange.
We are sorry if you did not receive an email but from our side, we did respond.
While waiting for your photo at [email protected]
remaining at your disposal.
Best regards
Traclet Sébastien
Hanae TRACLET - 07/05/2021 - 09:09
Hello,
Please send us a photo of the model received at [email protected] in order to proceed with its exchange.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
4, Rue de Cadore, 42 300 Roanne
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010

Acheteur Vérifié

Published on 19/05/2021 à 16h56 following a purchase from 12/05/2021

Very good site

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Acheteur Vérifié

Published on 19/05/2021 à 16h33 following a purchase from 12/05/2021

Clear site where navigation is easy.
Fast and conforming delivery. Only small downside: not having a return slip just in case..

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Acheteur Vérifié

Published on 19/05/2021 à 10h07 following a purchase from 10/05/2021

Quality products, very varied choice, thoughtful advice, serious service… What more could you ask for!!

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Acheteur Vérifié

Published on 19/05/2021 à 08h06 following a purchase from 27/04/2021

They are attentive, they are fast, very efficient I recommend

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Acheteur Vérifié

Published on 19/05/2021 à 00h43 following a purchase from 11/05/2021

Nothing to say about the product.

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Acheteur Vérifié

Published on 18/05/2021 à 23h28 following a purchase from 11/05/2021

Fast and careful delivery.

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Acheteur Vérifié

Published on 18/05/2021 à 19h45 following a purchase from 14/05/2021

Perfect

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Acheteur Vérifié

Published on 18/05/2021 à 16h37 following a purchase from 12/05/2021

Very satisfied

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Acheteur Vérifié

Published on 18/05/2021 à 15h30 following a purchase from 13/05/2021

Always the kings of headgear!!!

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Acheteur Vérifié

Published on 18/05/2021 à 13h30 following a purchase from 13/05/2021

Product conforms to good quality.

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Acheteur Vérifié

Published on 18/05/2021 à 11h17 following a purchase from 13/05/2021

Received on time, and conforms.

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Acheteur Vérifié

Published on 18/05/2021 à 10h42 following a purchase from 10/05/2021

Very good advice and explanations from the seller

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Acheteur Vérifié

Published on 18/05/2021 à 09h30 following a purchase from 10/05/2021

very good thank you!

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Acheteur Vérifié

Published on 18/05/2021 à 09h27 following a purchase from 13/05/2021

Product conforms to my order.
Package tracking OK
Package arrived in perfect condition.
Delivery time respected.

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Acheteur Vérifié

Published on 18/05/2021 à 05h57 following a purchase from 13/04/2021

conforms to my expectations

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Acheteur Vérifié

Published on 17/05/2021 à 22h28 following a purchase from 10/05/2021

Hat received very quickly. Careful packaging. Product perfectly conforms. Delighted with my purchase

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Acheteur Vérifié

Published on 17/05/2021 à 21h53 following a purchase from 13/05/2021

Very good. Received well packaged. Great

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Acheteur Vérifié

Published on 17/05/2021 à 20h08 following a purchase from 12/05/2021

Good site and fast delivery

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