Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Very happy with my purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
AWESOME. Super satisfied with the page. Keep it up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Perfect thank you. very fast delivery, careful packaging, professional communication and quality BERETS and French!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Perfect nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
So good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
purchase sent quickly (even during the holiday season) and perfectly packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
very nice beret
top customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Order received quickly and in line with my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2020
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2020
Clear and clean site. Very pleasant after-sales service. Particularly professional note for the person handling the email contact@.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2020
Perfect and very warm!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
Very interesting and easy site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2020
perfect, I have already ordered several times
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
Hello
Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.
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Response from Chapellerie Traclet
Hello
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Wrong item sent and nonexistent after-sales service
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Response from Chapellerie Traclet
Hello
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Impeccable this Stetson cap!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Very fast and good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
essential for choosing a headgear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Order received very quickly even during the holidays.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
Very fast
Good quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2020
Very beautiful products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2020
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
very good products
fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
excellent choice but the photos are not representative of the item for example for the 3 beanies that I will unfortunately send you
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Response from Chapellerie Traclet
hello
what is the problem with the beanies?
Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
VERY FRIENDLY WELCOME. STAFF LISTENING AND PROFESSIONAL
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Well-made and user-friendly site, easy ordering and fast and secure delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Perfect
Very good quality!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Very good quality sailor cap I recommend for its comfort
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
it's ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Quality product in accordance with the description and fast delivery. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Beautiful quality product.
Carefully prepared package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Fast, serious.
You can order with peace of mind.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2020
I had to wait a bit due to a stock shortage on the hat spacer but it's not important as I wasn't in a hurry.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Very satisfied with the quality of the item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
very good product, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
What can I say, except that everything went perfectly... responsiveness, quick and careful shipping, very good quality beret, happy customer!!!
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