Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Order well processed. Fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
Clear site, responsive, well detailed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2020
72H for delivery following my bank transfer. Very reasonable delay. I didn't have to navigate long on the site, I found exactly what I wanted right away. It's true that I knew exactly what I wanted. Product delivered as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2020
Merchant to recommend, super efficient. Product very well protected and compliant. I will definitely make other orders.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2020
The cap is very beautiful, nice finish and seems to be of very good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Fast and kept informed about the progress of the delivery. Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2020
Very good, excellent quality service, trustworthy seller, I will buy again without hesitation, plus the product suits me perfectly, very good company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Very fast shipping and product of very good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2020
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Nothing to report. Everything was perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Everything is ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Very satisfied. Very clear site. Easy package reception. Product received in very good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
It's a very beautiful hat delivered quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Serious provider
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Order compliant with very fast delivery and good follow-up throughout. Quality product. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2020
Compliant item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Best service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2020
Impeccable and neat product. Despite the announcement of a delivery between 3 and 5 weeks, I received it in 4 weeks. Very careful follow-up and shipping. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Beautiful object
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Very good quality, and size respect. Satisfied with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2020
Very good, simple to use site, good explanation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2020
I followed the advice given on the site and I am fully satisfied.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
I am disappointed because I sent them several emails regarding a delay in my order and they never replied to me.
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Response from Chapellerie Traclet
Hello, however, we have indeed responded to your messages. Furthermore, the delay was indicated when choosing the size and also by email. Here is one below: Hat Traclet - Sébastien TRACLET Sent on 10/08/2020 10:16:04 Subject: Professionals Discussion ID: 38556 Message ID: 83068 Message: Hello, We are following up on your message regarding order 216427. This information was indeed indicated both when choosing the size and also in the order summary and also by email on the day of the order. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Audrey Dhondt Client ID: 168042 see Sent on 10/08/2020 10:12:28 Browser Order number: 216427 see Product number: 9803 see Subject: Professionals Discussion ID: 38556 Message ID: 83067 Message: Hello, Looking at my order tracking, I see that the hat is being restocked. I would have liked to be informed when I placed my order, I was supposed to be delivered within 15 days. Do you think you can meet this deadline? Because I need this hat for a trip. Thank you for your response.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2020
Reactive customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2020
Rare professionalism in this field, fair prices considering the quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
Very good, fast, serious
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2020
Beautiful site good delivery too bad for the defect of the ordered product
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Response from Chapellerie Traclet
Hello
please excuse us if the cap has an issue.
Thank you for sending us a photo at [email protected]
thus we can proceed with its exchange.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2020
Order processed and arrived very quickly. Satisfaction with the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2020
Very comprehensive and precise site. Easy to make the right choice the first time!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2020
Perfect, very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2020
Fast delivery, product very well packaged and in accordance with the site and the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
Fast shipping. Site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
Very good choice, I've been watching this product for about a year, this color is new and superb, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2020
First time I ordered on your site and I am very happy and satisfied, thank you
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