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Rating: 5 out of 5
Good services, reviews and choices.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Easy, the only problem is that you cannot delete an order if you just made a mistake.
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A
Rating: 5 out of 5
Timely delivery.
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A
Rating: 5 out of 5
Great choice of items at all prices, fast and careful delivery, top customer service.
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A
Rating: 5 out of 5
In accordance.
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A
Rating: 5 out of 5
Nothing to complain about. I will recommend.
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A
Rating: 5 out of 5
In accordance with expectations.
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A
Rating: 5 out of 5
Product in accordance with the description, perfect and fast delivery. Super!
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A
Rating: 5 out of 5
Top products, very nice quality.
Quick order processing, well done!
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Quick order processing, well done!
A
Rating: 5 out of 5
Fast delivery, nice cap, perfect size, very happy with my purchase
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A
Rating: 1 out of 5
Very bad. I ordered 2 hats, 1 was shipped, I am still waiting for the second. Date of your order: 14/07/2020 Details of your order: Hat Trilby Dark Blue Linen - Stetson - Size: M - 56/57 cm. Impossible to reach customer service by phone, the subscriber is absent. Receiving a summer hat in September or even October, no use. I am still waiting for someone to cancel my order and refund my purchase.
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Response from Chapellerie Traclet
Hello, we are reachable at 04 77 71 40 58 from Monday to Friday from 9 AM to 12 PM and 2 PM to 5 PM. We will check the second shipment on Monday, but normally we sent you an email asking if we could send it to you, but the last email sent on July 21 did not receive a response. Thank you for getting back to us. Best regards, Traclet
A
Rating: 5 out of 5
Very ergonomic...
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A
Rating: 5 out of 5
Product as described, careful packaging, fairly quick delivery.
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A
Rating: 5 out of 5
I will order again
One
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One
A
Rating: 5 out of 5
Nothing to complain about. Everything is as expected.
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A
Rating: 5 out of 5
Fast and impeccable shipping
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A
Rating: 5 out of 5
Fast delivery. Perfect
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A
Rating: 5 out of 5
Always so efficient
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A
Rating: 5 out of 5
The Traclet hat shop is an exemplary merchant: items conforming to competitive prices, ultra-fast delivery, particularly pleasant and careful service. I highly recommend.
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A
Rating: 5 out of 5
The products are great, delivery is fast and careful.
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A
Rating: 5 out of 5
Very satisfied, serious site, fast delivery, well-packaged product.
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A
Rating: 5 out of 5
Top service.
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A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Very satisfying. This is my 2nd order. More will follow.
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A
Rating: 5 out of 5
Product as described and very fast shipping. I recommend
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A
Rating: 1 out of 5
We are asked for our opinion, I said it took three months to receive two caps and that was not considered, so do you want me to say they are excellent?
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Response from Chapellerie Traclet
Hello, how to accept a defamatory comment. You indicate three months when the delivery was made in 4 weeks knowing that the delay is longer with the manufacturing time of the model as well as customs. The order was placed on July 16. We are on August 13. That makes 4 weeks or at most one month. Here is the tracking of your order: Shipped Hanae TRACLET 06/08/2020 16:32:13 Payment accepted 16/07/2020 12:17:02 Awaiting restocking 16/07/2020 12:17:00 As indicated during the order, the delivery time was 2-3 weeks as we had no more in stock. There must therefore be a confusion of orders. Best regards, Traclet
A
Rating: 5 out of 5
Very good store, serious and easy to use. Very fast shipping, too.
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A
Rating: 5 out of 5
Very satisfied, a serious company, just how I like them
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Nothing to say, perfect speed and deadlines respected
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A
Rating: 5 out of 5
Good advice and the reception deadlines are respected
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A
Rating: 5 out of 5
Very good!
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A
Rating: 5 out of 5
Very fast shipping, nice quality hat. Thank you!
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A
Rating: 5 out of 5
Great choice, well-packaged product and sent quickly.
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A
Rating: 5 out of 5
Nothing to say
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A
Rating: 5 out of 5
Impeccable service as usual
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A
Rating: 5 out of 5
fast delivery of the ordered model
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A
Rating: 5 out of 5
Extremely fast, perfect!
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A
Rating: 5 out of 5
Excellent online sales site offering all kinds of headgear. Clear and efficient interface, ultra-fast shipping and precise order tracking, what more could you ask for to be well covered. Online sales can offer the best, and that's the case here, thank you.
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A
Rating: 5 out of 5
Hat conforms to the description (this is the second one!) and made in France!! Easy to use site.
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