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Rating: 5 out of 5
Fast and good product
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very easy order, transparent availability information, quite rare to be noted.
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A
Rating: 5 out of 5
Perfect, very fast shipping of an excellent hat in top packaging.
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A
Rating: 5 out of 5
Second time I order from this site. No disappointment: quality item, good finish. Fast shipping, well packaged.
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A
Rating: 5 out of 5
Very happy with the purchase made on the Triclet site. The order arrived on time.
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A
Rating: 1 out of 5
Hello,
Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big.
My disappointment is not related to the item being too big, as that can happen, but to the return procedure!
1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)!
2° - The purchase amount was: €23.50
3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00!
In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!!
You will understand that I will not repeat the experience!
Best regards.
Translated reviews
Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big.
My disappointment is not related to the item being too big, as that can happen, but to the return procedure!
1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)!
2° - The purchase amount was: €23.50
3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00!
In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!!
You will understand that I will not repeat the experience!
Best regards.
Response from Chapellerie Traclet
Hello
The return shipping costs as indicated on the site are the responsibility of the buyer. We already partially cover the shipping costs but we are not able to cover return shipping costs.
Otherwise, as indicated on the site, you can make the payment via PayPal and in that case, PayPal will cover the return shipping costs if you wish.
In this case, we also lost money, whether it is for the state or the banks as well as the post, we have lost costs from all sides.
We have models with sizes for example the fiddler
https://www.chapellerie-traclet.com/fr/casquette/3925-casquette-fiddler-brixton-noir.html#/couleur-noir/taille-54_cm
We can offer you a credit for the return shipping costs but we cannot refund them.
Best regards
Traclet
The return shipping costs as indicated on the site are the responsibility of the buyer. We already partially cover the shipping costs but we are not able to cover return shipping costs.
Otherwise, as indicated on the site, you can make the payment via PayPal and in that case, PayPal will cover the return shipping costs if you wish.
In this case, we also lost money, whether it is for the state or the banks as well as the post, we have lost costs from all sides.
We have models with sizes for example the fiddler
https://www.chapellerie-traclet.com/fr/casquette/3925-casquette-fiddler-brixton-noir.html#/couleur-noir/taille-54_cm
We can offer you a credit for the return shipping costs but we cannot refund them.
Best regards
Traclet
A
Rating: 5 out of 5
Wide range
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Serious site and fast delivery
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A
Rating: 5 out of 5
Completely satisfied in every way.
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A
Rating: 5 out of 5
Excellent
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A
Rating: 5 out of 5
The hat arrived quickly, in a well-marked box as it is very fragile. Quality and beautiful hat. I highly recommend!
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A
Rating: 5 out of 5
Fast delivery and adequate packaging. Product meets expectations. The information available on the site is complete and easily accessible.
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A
Rating: 5 out of 5
Everything is perfect, practical. Quality product.
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A
Rating: 5 out of 5
very good fast shipping thank you
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A
Rating: 5 out of 5
Very easy to use site, excellent product, delivery time respected, very happy with my purchase on this site.
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A
Rating: 5 out of 5
Everything was very simple, fast order and delivery, good quality item.
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A
Rating: 5 out of 5
Fast delivery. Very happy with my order.
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A
Rating: 5 out of 5
Top top top
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A
Rating: 5 out of 5
Impeccable. Wide choice and quality products at reasonable prices.
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A
Rating: 5 out of 5
serious and meets expectations. To recommend
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A
Rating: 5 out of 5
IT'S AN EXCELLENT PRODUCT VERY PRETTY AND VERY PRACTICAL, AND PLUS IMPECCABLE SERVICE CAREFUL AND ATTENTIVE, I RECOMMEND
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A
Rating: 5 out of 5
Excellent product, in line with what I expected. Package received in very good condition and within the announced deadlines.
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A
Rating: 5 out of 5
everything is fine, thank you, well done!
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A
Rating: 5 out of 5
Order arrived on time, fast delivery.
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A
Rating: 5 out of 5
Ordering and delivery very simple, fast and efficient. The product feels a bit "cheap" but does the job to make an impression.
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A
Rating: 5 out of 5
Impeccable service, thank you!
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A
Rating: 5 out of 5
Fast shipping.
Appropriate packaging.
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Appropriate packaging.
A
Rating: 5 out of 5
nothing to report
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A
Rating: 5 out of 5
Hat of very good quality, very aesthetic. Fast and careful shipping.
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Rating: 5 out of 5
very satisfied
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A
Rating: 5 out of 5
Establishment of great quality! A dream place for hat lovers. Always a choice and originality.
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A
Rating: 5 out of 5
Perfect fast shipping very happy with my purchase
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A
Rating: 5 out of 5
Large selection available, attractive prices, impeccable service, good packaging, careful delivery, package tracking. I recommend!
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A
Rating: 5 out of 5
Boater, ordered specifically for a photo shoot - the model was perfectly suited for the image I wanted to create ;-)
Thank you for the quality of the manufacturing!
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Thank you for the quality of the manufacturing!
A
Rating: 5 out of 5
Serious site to recommend
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A
Rating: 5 out of 5
The site is easy to use, you can easily find the information. The delivery went well to the chosen relay point.
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A
Rating: 5 out of 5
Very serious. Beautiful products
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A
Rating: 5 out of 5
With Traclet everything is perfect.
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Rating: 5 out of 5
Everything was perfect
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