Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
easy to find site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
always very professional. Orders are made without any issues, very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
I was looking for a hat to protect me from UV. I found a super effective ally, light, practical and very aesthetic as well. Thank you to Traclet for the advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Nothing to complain about, good quality product, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Very satisfied. Fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
Well-made site, excellent service, hat initially too small exchanged through an ultra simple and ultra fast procedure... Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
Very fast shipping, no issues and good quality cap.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
Overall satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2020
Very satisfied. Good quality of the product, I really like the hat! Delivery was fast despite current conditions and the customer service was responsive and very attentive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
Very good site and delivery time very correct despite a restocking delay. Very satisfied with the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
the site meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
2nd hat ordered and still very satisfied. Deadlines respected and good quality products. I recommend this site without any problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
satisfied with the product and the delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
Everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Perfect size correctly super light and comfortable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2020
very good, fast, efficient,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
clear and simple navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2020
One word... perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
Hat on trial, waiting for the sun
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2020
very efficient customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
I am super happy with my purchase..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
Excellent phone contact. Having failed to place the order online, it was taken by phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
Nothing to say, it's all good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2020
I am always satisfied with chapellerie-traclet, very nice hat models
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
The Traclet house website is well designed in my eyes, the items are well photographed and well described. My purchase went smoothly. I appreciated the follow-up on my order, which was delivered with care.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2020
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2020
Very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Very good communication, delivery times respected, item completely in accordance with the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2020
Fast delivery, my order is in line with what I expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2020
Good navigation. Having the possibility to compare several products on one 'page' would be the icing on the cake.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2020
Very good choice on the site, well organized. Fast delivery, packaging and protection top-notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
N/A
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2020
Very good.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2020
Not satisfied, this is my first and last order on this site.
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Response from Chapellerie Traclet
Hello, The information on the place of production of this hat is clearly noted in China. We also have models made in France, but we are not responsible if you ordered a product made in China which is clearly noted on the product sheet. It is of course possible to change it if it does not suit you. Example of a product made in France https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/553-chapeau-de-jardin-paille-naturelle-traclet.html But also made in Italy. At your disposal to exchange the product. Best regards, Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
Excellent value for money! I am delighted with my Panama hat. And happy to buy in France!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2020
Fast delivery and no problems.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2020
VERY GOOD SERVICE, I RECOMMEND
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
Fast delivery and quality products
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