English 
Français A
Rating: 5 out of 5
Beautiful range of products, original and regularly renewed. Impeccable order tracking. The only downside is that navigation on the site is a bit sluggish.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
The shopping experience was very pleasant. Even for me as a German, it was easy. The ordering, delivery, and quality of the goods are top-notch.
Translated reviews
A
Rating: 5 out of 5
This is my second order on this site. Perfect.
Translated reviews
A
Rating: 5 out of 5
N/A
Translated reviews
A
Rating: 1 out of 5
Navigation on the site without any problem. However, the delivered product did not correspond at all to the order made, I had to contact Traclet's service to rectify an unacceptable error on their part and return at my expense (30€) a cap paid 95€ that did not correspond to the quality and price of my initial order. This is almost akin to an attempt to abuse the customer..
Translated reviews
Response from Chapellerie Traclet
Hello
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
A
Rating: 5 out of 5
Perfect.
Translated reviews
A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
Translated reviews
A
Rating: 5 out of 5
Very well advised and a very well-made site for someone like me who doesn't order online often.
Translated reviews
A
Rating: 2 out of 5
Very good site, unfortunately I made a mistake in size and when I returned it to exchange for the larger size, it was no longer available, so I waited nearly a month before asking for a refund but even that was complicated, I ended up with a credit note and the bob in question is still not available ...
Translated reviews
A
Rating: 5 out of 5
Satisfied with my order.
Translated reviews
A
Rating: 5 out of 5
Very good.
Translated reviews
A
Rating: 1 out of 5
I bought this enlarger for a hat ''Indiana Jones'' purchased at the Traclet store.
- The item is of very poor quality (chopped with an axe?) made in China.
Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical.
- When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain!
- Incomprehensible that Traclet could sell this kind of item absolutely not suitable.
We were used to better!!!
Translated reviews
- The item is of very poor quality (chopped with an axe?) made in China.
Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical.
- When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain!
- Incomprehensible that Traclet could sell this kind of item absolutely not suitable.
We were used to better!!!
Response from Chapellerie Traclet
Hello
Can you please indicate the reference of the Indiana Jones hat you ordered from us because we cannot find it.
The item has been made in the United States for over 20 years.
For the conical shape, it is not as shown in the photos.
In the case of a conical hat, you would have needed to take another enlarger.
Finally, regarding the ink, the enlarger is not made to have water because otherwise the wood will warp.
Thank you for contacting us to find a solution.
Best regards
Traclet
Can you please indicate the reference of the Indiana Jones hat you ordered from us because we cannot find it.
The item has been made in the United States for over 20 years.
For the conical shape, it is not as shown in the photos.
In the case of a conical hat, you would have needed to take another enlarger.
Finally, regarding the ink, the enlarger is not made to have water because otherwise the wood will warp.
Thank you for contacting us to find a solution.
Best regards
Traclet
A
Rating: 5 out of 5
Very pretty, beautiful engraving and fast delivery.
Translated reviews
A
Rating: 5 out of 5
Immediate shipping, top packaging... Quality hat, good, not cheap though.
Translated reviews
A
Rating: 5 out of 5
Very good as usual.
Translated reviews
A
Rating: 5 out of 5
A lot of choices in many sizes.
Translated reviews
A
Rating: 5 out of 5
Very good site, with an enormous choice at all prices.
Translated reviews
A
Rating: 5 out of 5
It's okay.
Translated reviews
A
Rating: 5 out of 5
Satisfied with my order. Quality products. Fast shipping. I recommend.
Translated reviews
A
Rating: 5 out of 5
Thank you, satisfied.
Translated reviews
A
Rating: 5 out of 5
Easy order.
Translated reviews
A
Rating: 5 out of 5
Very well-constructed site, very clear and accessible.
Translated reviews
A
Rating: 5 out of 5
Easy to find what you're looking for.
Translated reviews
A
Rating: 5 out of 5
Navigation on the site is still easy, clear, and precise.
Translated reviews
A
Rating: 5 out of 5
Very well-designed site and delivery in record time.
Translated reviews
A
Rating: 5 out of 5
My second order on Traclet, nothing to complain about, choice, price, delivery, packaging.
Translated reviews
A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
Translated reviews
A
Rating: 5 out of 5
Clear site. Fast delivery and satisfactory product.
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
Everything excellent. Ease of navigation
Translated reviews
A
Rating: 5 out of 5
The TRACLET house is equal to itself. Hats off!
Translated reviews
A
Rating: 1 out of 5
crushed complement and I had asked to take care of the packaging!!! A hat or potatoes here in Indonesia is the same!
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us, we do send hats in double corrugated boxes but we cannot send them in boxes because otherwise the transport could not take place.
In the case where the package is crushed, it is preferable to refuse the package because we pack them well with tissue paper but we cannot ensure that the product is not crushed.
It would have been good to note the carrier which in this case is Chronopost and not DHL because we do not work with this carrier. Indeed, it is not our fault if the carrier does not take care of the package because apart from sending it in boxes, we cannot find more resistant packages.
Best regards
Traclet
Please excuse us, we do send hats in double corrugated boxes but we cannot send them in boxes because otherwise the transport could not take place.
In the case where the package is crushed, it is preferable to refuse the package because we pack them well with tissue paper but we cannot ensure that the product is not crushed.
It would have been good to note the carrier which in this case is Chronopost and not DHL because we do not work with this carrier. Indeed, it is not our fault if the carrier does not take care of the package because apart from sending it in boxes, we cannot find more resistant packages.
Best regards
Traclet
A
Rating: 5 out of 5
Great, just what I wanted
Translated reviews
A
Rating: 5 out of 5
Order compliant, quality product, deadline met, what more could you ask for?
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
I recommend this site
Translated reviews
A
Rating: 5 out of 5
Super fast, correct package
Translated reviews
A
Rating: 5 out of 5
Super happy with the product & delivery 5/5
Translated reviews
A
Rating: 2 out of 5
They took a month to supply.
Translated reviews
Response from Chapellerie Traclet
hello
it's normal since you changed size and we had to order them.
We cannot send a product immediately when it is not in stock.
We are sorry if you decided to change the size of the products and we did not have them in stock.
It's not nice because we had to order them for you.
It would have been simpler to choose the right sizes and then we would have ordered them for you.
Best regards
Traclet
it's normal since you changed size and we had to order them.
We cannot send a product immediately when it is not in stock.
We are sorry if you decided to change the size of the products and we did not have them in stock.
It's not nice because we had to order them for you.
It would have been simpler to choose the right sizes and then we would have ordered them for you.
Best regards
Traclet
A
Rating: 5 out of 5
Navigation on the site rather correct. A downside on the order tracking via the site.
Translated reviews