Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2019
Item conforms to the order received within the deadlines well wrapped.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2019
Fast delivery.
Great care taken in packaging. No risk of the product being damaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
Very nice quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2019
Very happy with my purchase. The size of the cap is perfect. Fast delivery and very well packaged product. Thank you. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2019
Traclet is perfect.
The site and the order. I am waiting for the new Fedora
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2019
Very good choice of hats. Ordered products of good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2019
beautiful product, fast delivery, perfect packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2019
Top site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2019
Perfect; site to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2019
very fast shipping (order on the weekend, shipped on Monday before 10am) - very careful packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2019
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2019
I called customer service for information. Very good welcome, efficient and empathetic. I am very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2019
Product corresponding to the catalog, fast delivery in pick-up colisimo.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
I found it a bit difficult to change the delivery address. After having a phone contact with your support, everything worked well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2019
SATISFIED WITH THE ORDER AND THE FAST DELIVERY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2019
Everything went very well, on the site, the order, the delivery, and the quality of the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2019
I have already ordered from Tracket. Very happy with my order, top customer service, fast delivery, the items match the description perfectly..size,color
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2019
Well-designed site, important choice, it would be desirable to have for the same item, a front photo and a profile photo each time.
I returned my last item because it was too wide for my taste
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2019
Fast and careful delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2019
Everything is perfect;
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2019
Fast delivery and items conforming to the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2019
RASS
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2019
Magnificent store, nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2019
Professionalism and discretion, know-how. Perfection...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Online payment is a problem for those without a smartphone....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2019
Very good product
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2019
Easy-to-use site that shows the wide choice of the store, just sometimes a bit slow...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2019
product conforms to my expectations, fast delivery....to recommend...!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2019
site and service perfect no problems noted.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2019
Sorry to say this, but the caps have nothing to do with the photos on your site. I feel like I have very wide plates on my head. It's a real shame.
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Response from Chapellerie Traclet
Hello, this impression of a plate is normal because the caps are about 28 cm. It is even more noticeable on the summer cap because it is worn and this one is wide and exceeds the face of the person wearing it. If this shape does not suit you, we have many others. Notably, the Brooklyn shape which is more tapered and less wide, the duckbill cap, as well as the traditional flat cap. We invite you to look for a shape that is more suited to your tastes. Best regards, Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2019
Perfect! The order fully meets our expectations, placed to make a gift: deadline, execution, gift wrapping, packaging protection... Impeccable service, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2019
fast delivery and in line with what I expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2019
I like
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2019
Easy to visit site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2019
Very good. Product in line with my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2019
Hello,
It’s a very clear site with many selection criteria.
Best regards. CLAUDE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2019
Very good service. Quality products. Ideal for large sizes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2019
Very satisfied with the order, the delivery, and especially the product
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