Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2019
very clear site, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
Well presented products, completely compliant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2019
Very varied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2019
Nothing to say for now. The product is a bit large. It can happen!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2019
Good site, easy to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2019
Delighted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2019
Serious site, fast and perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2019
Delivery as scheduled, very satisfied with the quality of the product that we knew during our trip to Canada.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2019
Impeccable services, quick and reliable response to information requests
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2019
nothing to complain about perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2019
Lovely.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2019
It is good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2019
Everything went well!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2019
very satisfied, easy order and payment, fast delivery and moreover French product !!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2019
I am satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2019
Beautiful hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
Very good site, fast service, careful, I highly recommend. (This is my second order)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
satisfied for years so why change
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
Great choice of headgear. Fast and signed shipping. Overall quality of the hairstyles excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2019
EVERYTHING IS PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Very good, serious, always available in case of inquiries about the items we want to order when in doubt.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2019
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2019
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Perfect, to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2019
Very pleasant pre-sales service with advice over the phone before finalizing the order online.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2019
Easy and quick order. No problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2019
Very good very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2019
No problem navigating the site which offers a wide choice. I also contacted customer service about the delivery time and was well received and informed. The delivery was made to a relay without any issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2019
Very well designed site, easy navigation. Great choice of good quality items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2019
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2019
Damaged package but no impact on the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2019
very satisfied..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2019
A reliable site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
Very serious company, delivery as announced without issues, responsive customer service. However, a small downside regarding navigation on the site: not easy unless you are experienced to make the 'compare' table appear. Otherwise, overall very satisfied with the products (well described, specific, and not easy to find elsewhere) and with the order in general.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2019
Easy navigation, timely delivery, beautiful product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2019
Product as described, careful packaging, delivery by colissimo: ok
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2019
Not very responsive. Too slow for exchanges. Free exchange, but return at your expense. And 3 weeks after the return still nothing in sight. On the phone, I am told that it is in progress. Moreover, when ordering, the item went from available to 'in restocking'. In short, if you know what you want, and you are really sure of the size, go ahead, otherwise move on.
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Response from Chapellerie Traclet
Hello, we are following up on your message regarding your exchange of the Tilley hat. You ordered a size 56 cm which was sent to you on time and which we received at the beginning of September (September 6). Regarding the exchange for size 58 cm, we had to order it and since Tilley Europe did not have it, it is coming from Canada which takes a bit of time. However, we should receive it this week. An email with the tracking information will be sent to you as soon as it is shipped. Hoping to have answered your inquiry. Best regards, Traclet.
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