Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 21/05/2019 à 14h36 following a purchase from 10/05/2019

PERFECT!!!

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Acheteur Vérifié

Published on 21/05/2019 à 14h23 following a purchase from 13/05/2019

Very simple, fast shipping, very precise order tracking.
Unbeatable choices and prices.

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Acheteur Vérifié

Published on 21/05/2019 à 13h34 following a purchase from 13/05/2019

Fast and careful shipping. Interesting rates.

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Acheteur Vérifié

Published on 21/05/2019 à 12h48 following a purchase from 13/05/2019

Hat accessories offer. Fast delivery. Not competitive on hats (except for a very large selection); discouraging rates for men.

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Acheteur Vérifié

Published on 21/05/2019 à 12h45 following a purchase from 13/05/2019

Excellent

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Acheteur Vérifié

Published on 21/05/2019 à 12h31 following a purchase from 19/04/2019

Very good service, fast delivery.

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Acheteur Vérifié

Published on 20/05/2019 à 22h55 following a purchase from 06/05/2019

I am satisfied.

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Acheteur Vérifié

Published on 20/05/2019 à 20h56 following a purchase from 12/05/2019

Very large selection and detailed descriptions.

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Acheteur Vérifié

Published on 20/05/2019 à 15h56 following a purchase from 12/05/2019

Perfect, very good product and impeccable service. Very good site, clear and easy to navigate.

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Acheteur Vérifié

Published on 20/05/2019 à 14h48 following a purchase from 12/05/2019

It just took a moment. Everything is very good.

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Acheteur Vérifié

Published on 20/05/2019 à 13h46 following a purchase from 12/05/2019

Very nice, beautiful quality.

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Acheteur Vérifié

Published on 20/05/2019 à 13h29 following a purchase from 11/05/2019

Order as expected, arrived quickly.

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Acheteur Vérifié

Published on 20/05/2019 à 13h21 following a purchase from 13/05/2019

Very good.

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Acheteur Vérifié

Published on 20/05/2019 à 06h42 following a purchase from 08/05/2019

Good service, fast shipping.

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Acheteur Vérifié

Published on 18/05/2019 à 07h49 following a purchase from 09/05/2019

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Acheteur Vérifié

Published on 18/05/2019 à 06h15 following a purchase from 08/05/2019

Very well done.

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Acheteur Vérifié

Published on 17/05/2019 à 21h31 following a purchase from 09/05/2019

For my first order, I am very satisfied. Delivery on time. I recommend.

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Acheteur Vérifié

Published on 17/05/2019 à 12h57 following a purchase from 09/05/2019

Very satisfied with the speed and quality of the shipment.

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Acheteur Vérifié

Published on 17/05/2019 à 12h46 following a purchase from 09/05/2019

No problem.

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Acheteur Vérifié

Published on 16/05/2019 à 21h16 following a purchase from 05/05/2019

Clear and well organized. Realistic product photos.

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Acheteur Vérifié

Published on 16/05/2019 à 18h31 following a purchase from 08/05/2019

Very good condition.

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Acheteur Vérifié

Published on 16/05/2019 à 18h21 following a purchase from 08/05/2019

This is the second time in 6 months that I order from this site, and I am not disappointed at all.

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Acheteur Vérifié

Published on 16/05/2019 à 16h26 following a purchase from 07/05/2019

It's perfect, thank you.

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Acheteur Vérifié

Published on 16/05/2019 à 16h20 following a purchase from 07/05/2019

Product as described, delivery without problems.

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Acheteur Vérifié

Published on 16/05/2019 à 16h04 following a purchase from 07/05/2019

Quality and fast shipping.

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Acheteur Vérifié

Published on 16/05/2019 à 15h23 following a purchase from 08/05/2019

Easy to use. Courteous on the phone.

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Acheteur Vérifié

Published on 16/05/2019 à 14h11 following a purchase from 07/05/2019

Fits well with what my doctor advised me, who operated on me for a melanoma under the eye and advised me to protect my head and neck from the sun, especially in the garden. Due to the risk of skin cancer!

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Acheteur Vérifié

Published on 16/05/2019 à 13h45 following a purchase from 08/05/2019

Except for a small disappointment with an item a bit 'cheap' with frankly limited finishes... French hat-making, where are you? Thank you, less nose.

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Acheteur Vérifié

Published on 14/05/2019 à 22h35 following a purchase from 29/04/2019

Very serious.

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Acheteur Vérifié

Published on 14/05/2019 à 19h58 following a purchase from 05/04/2019

Wide range of styles and sizes of hats. Deadlines respected. Excellent quality of manufacturing.

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Acheteur Vérifié

Published on 14/05/2019 à 15h19 following a purchase from 05/05/2019

Product does not exactly match the definition given by Traclet.

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Response from Chapellerie Traclet Published on 14/05/2019

Hello
If the product does not satisfy you, that is an opinion, but we have been selling it for several years and we have good feedback.
We do not understand your very negative message towards us when we always try to do our best.
If the product does not satisfy, it is like everything, it cannot please everyone.
In this case, it needs to be returned and we should not disparage a quality French product.
Best regards
Traclet
PS/customer review on the product
here below are two reviews on the product
Number of reviews: 2
Average rating: 5/5
Show the trust certificate
J. Laura on 05/02/2019 5/5
Very nice product, quality
C. Réjane on 15/03/2018 5/5
I like it a lot

Acheteur Vérifié

Published on 14/05/2019 à 15h15 following a purchase from 02/04/2019

Very good

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Acheteur Vérifié

Published on 14/05/2019 à 14h22 following a purchase from 06/05/2019

Well-designed navigation and wide choice. Provides the origins of the hats which allowed me to choose among the Made in France.

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Acheteur Vérifié

Published on 14/05/2019 à 12h27 following a purchase from 07/05/2019

Very good site, you can easily find what you're looking for

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Acheteur Vérifié

Published on 14/05/2019 à 12h25 following a purchase from 06/05/2019

First order and very satisfied with my items

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Acheteur Vérifié

Published on 14/05/2019 à 11h44 following a purchase from 02/05/2019

Wrong product, plastic frame covered with poor fabric, very uncomfortable..

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Response from Chapellerie Traclet Published on 14/05/2019

Hello
This model of sailor cap has existed for over 50 years and is still made this way.
If this does not suit you, that is possible but you cannot say it is a bad product because this model has been made for over 50 years and if it were a bad product we would have received negative feedback.
Moreover, the reviews are positive.
If the product does not suit you, we advise you to change it.
Indeed, it is an opinion but it does not call into question the manufacturing.
The information will be passed on to the manufacturing service and also to the company's lawyer as this can be considered defamation especially since we have not received any call from you to report this and no product return.
If a product does not suit, the customer returns it. That seems logical.
Best regards
Traclet

Acheteur Vérifié

Published on 14/05/2019 à 11h17 following a purchase from 15/04/2019

Very well packaged. Arrived on time.

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Acheteur Vérifié

Published on 14/05/2019 à 09h02 following a purchase from 20/04/2019

Nothing to complain about, serious, efficient, fast!

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Acheteur Vérifié

Published on 13/05/2019 à 19h00 following a purchase from 03/05/2019

Photo and size conform

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Acheteur Vérifié

Published on 13/05/2019 à 18h34 following a purchase from 04/05/2019

very good

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