Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Very efficient and easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
super no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2017
nothing to report.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Fast service and compliant with the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
Very serious site, order quickly taken into account and processed. Received in a short time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2017
Did not receive the ordered size, and the return is at my expense, which I find not normal given that I received it at a relay point. I do not understand why I cannot return it to the same place without cost!
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Response from Chapellerie Traclet
Hello
thank you for contacting customer service if we made a mistake, a return label will be sent.
We have not received an email from you.
best regards
traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Very well made and nice site, there is a large choice of items. Ok to find an item that we didn't think we would find anywhere!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
very good good service fast delivery I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Very well informed by phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Great choice, fast and efficient delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Item conforms to the order. My father is very satisfied with his cap, it fits him perfectly. Delivery time indicated at the time of order was respected! Site to recommend for its seriousness and speed as well as the quality of the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Order fully compliant with the order placed a few days before Christmas; I appreciated being able to pick up my order at a relay point as well as the really fast delivery time! I highly recommend this site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Impeccable timing, with an order placed on Christmas Eve! And very nice model of hat, as with every purchase at Traclet!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
French manufacturing! Favor local artisans! Quality corresponding to the price and speed of shipping. Thank you. Happy New Year 2018! Keep it up!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Perfect service. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Serious, fast shipping; To recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
My purchase arrived as expected, without any issues, carefully packaged. I recommend this site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Diversified
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2017
Defective packaging, no protection for the cap which arrived wrinkled
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Response from Chapellerie Traclet
hello
the cap is sent in a package and wrapped in tissue paper as Borsalino, Stetson does.
What would you like more to help us improve and also to advance brands like Borsalino.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2017
Non-respect of delivery deadlines and non-respect of the response that was given to me.
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Response from Chapellerie Traclet
hello
We apologized for the delay and we sent the product to you at our expense by fast carrier.
We try to do our best but apparently it's not enough for you.
Please let us know what we should have done following this delivery delay.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
To advise.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Always just as perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Very good site, nothing to inform and easy to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Extraordinary finish and exceptional beauty
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Very beautiful product and lightning delivery. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2017
conforming product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
Despite a postal mix-up for delivery, the hat shop ensured
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2017
Following a misunderstanding about the initially purchased model, and explanations with a manager, I appreciated the very professional responsiveness of the latter. I am very satisfied with the follow-up and the model received.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
Nothing to say, order shipped quickly, incoherent postal tracking, but that's the Post's fault.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2017
A clear and well-designed site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2017
Fast and very well presented! Top customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2017
The package arrived on the indicated day and complete.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
Very good, I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2017
articles corresponding to the given descriptions
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
Impeccable products and service!!
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