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Rating: 5 out of 5
Perfect
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Fast delivery, serious site
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
very fast service, even considering the distance (18,000 km) surprised by the efficiency
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A
Rating: 2 out of 5
I paid for express shipping and the package arrived after 4 days.
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Response from Chapellerie Traclet
Hello
The order was placed on Saturday for Colissimo shipping and the delay for this mode of transport is 2-3 days.
According to the tracking, it was presented to you for the first time on Wednesday and delivered on Thursday.
In case you wanted next-day delivery, you need to choose TNT or Chronopost delivery.
Best regards
Traclet
The order was placed on Saturday for Colissimo shipping and the delay for this mode of transport is 2-3 days.
According to the tracking, it was presented to you for the first time on Wednesday and delivered on Thursday.
In case you wanted next-day delivery, you need to choose TNT or Chronopost delivery.
Best regards
Traclet
A
Rating: 5 out of 5
very clear site, fast and careful shipping
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A
Rating: 5 out of 5
Article received very quickly and my mom is satisfied with the hat!!! Thank you
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A
Rating: 5 out of 5
nothing to say
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A
Rating: 5 out of 5
The hat is very good, it arrived in good condition and quickly.
Two downsides: it was a gift. Why isn't the code written in a more readable way?
Furthermore, I am drafting my order, and I notice that the shipping costs are not automatically included in the total amount, but should be paid additionally, while there is still available money. This is incomprehensible, I should not have to pay extra for a gift when the allocated amount is not exhausted.
The person from Taclet I contacted found solutions to get everything back in order, I thank them for that.
I know it takes several hours (even days) for a good computer scientist to correct the errors made in the preparation of the specifications. In any case, this is an improvement to be made for the next version of the site.
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Two downsides: it was a gift. Why isn't the code written in a more readable way?
Furthermore, I am drafting my order, and I notice that the shipping costs are not automatically included in the total amount, but should be paid additionally, while there is still available money. This is incomprehensible, I should not have to pay extra for a gift when the allocated amount is not exhausted.
The person from Taclet I contacted found solutions to get everything back in order, I thank them for that.
I know it takes several hours (even days) for a good computer scientist to correct the errors made in the preparation of the specifications. In any case, this is an improvement to be made for the next version of the site.
A
Rating: 5 out of 5
To hat lovers, I say: "Cap! Traclet! Here is a true hat maker...."
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A
Rating: 5 out of 5
very good
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A
Rating: 1 out of 5
Product compliant but I had to send an email for them to finally decide to send me my order.
The response I received is quite comical: "you should have specified that you were in a hurry!!" Or "you did not pay for shipping!!!" I find this very inappropriate especially since if I indeed did not pay for shipping it is because my order exceeded the minimum amount to have it free so I did not receive any preferential treatment!!! Next time I will turn to a more competent seller.
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The response I received is quite comical: "you should have specified that you were in a hurry!!" Or "you did not pay for shipping!!!" I find this very inappropriate especially since if I indeed did not pay for shipping it is because my order exceeded the minimum amount to have it free so I did not receive any preferential treatment!!! Next time I will turn to a more competent seller.
Response from Chapellerie Traclet
Hello
In order to limit shipments and therefore shipping costs; we prefer a single shipment when the order requires multiple deliveries. Indeed, for a cleaning, we must receive the hat and then send it back once it is done. Therefore, it requires two shipments that are not settled and which is an important cost for us.
Please excuse us if our message was not respectful enough.
Best regards
Traclet
In order to limit shipments and therefore shipping costs; we prefer a single shipment when the order requires multiple deliveries. Indeed, for a cleaning, we must receive the hat and then send it back once it is done. Therefore, it requires two shipments that are not settled and which is an important cost for us.
Please excuse us if our message was not respectful enough.
Best regards
Traclet
A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
very good site.
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Effective
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A
Rating: 5 out of 5
good product well packaged everything is OK
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Important choice, but not all products are always available at the time of ordering
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A
Rating: 5 out of 5
French product in accordance with the description on the Traclet site; delivered on time in effective protective packaging. You can trust.
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A
Rating: 5 out of 5
very fast service, very well done packaging
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A
Rating: 5 out of 5
Perfect, very carefully packaged.
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A
Rating: 5 out of 5
Reliable and fast.
Quality products at correct prices.
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Quality products at correct prices.
A
Rating: 5 out of 5
In accordance with my order. Quality hat
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A
Rating: 5 out of 5
For me, a fast and careful shipment, the size guide in cm allowed me to choose the right size. Thank you
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A
Rating: 5 out of 5
A top and fast site
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A
Rating: 5 out of 5
A pleasant site to browse. An immense choice. True hat professionals. A real French company.
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A
Rating: 5 out of 5
Impeccable. I am very satisfied. Thank you.
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A
Rating: 5 out of 5
perfect!
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A
Rating: 5 out of 5
Good site, very good packaging and fast delivery!!!
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A
Rating: 5 out of 5
Excellent purchase
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A
Rating: 5 out of 5
Clear
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A
Rating: 5 out of 5
Site quite simple to use
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A
Rating: 5 out of 5
Great team! Perfect work and on time. Don't hesitate to contact them if needed, perfect service and welcome!
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A
Rating: 5 out of 5
Very well done site.
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A
Rating: 5 out of 5
Very good customer service. Well done. Keep it up!
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A
Rating: 5 out of 5
Perfect!!
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A
Rating: 5 out of 5
Great!
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A
Rating: 5 out of 5
Well done. Ultra fast shipping.
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A
Rating: 5 out of 5
Nice item, fast delivery.
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