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Rating: 5 out of 5
Perfect
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 5 stars
Reset filtersC
Rating: 5 out of 5
Very satisfied with my first order, I placed a second one that should arrive tomorrow 14/11 and I think my satisfaction will be the same
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D
Rating: 5 out of 5
Satisfied.
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P
Rating: 2 out of 5
False description on the site: the supposedly one-size cap thanks to an elastic has no elastic and is way too big. It's like a shoemaker offering size 45 shoes saying one size because you can fit a size 41 foot in it
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that the size of the cap does not meet your expectations. Your feedback is valuable and helps us improve our products.
As indicated on the product sheet, the cap with its large elastic band fits sizes 56 to 59 cm
Out of 14 reviews, none indicate issues in this regard
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/5064-casquette-marseillaise-marcel-pagnol.html#/taille-taille_unique
Remaining at your disposal
Best regards.
The chapellerie-traclet team
We thank you for taking the time to share your opinion. We are sorry to learn that the size of the cap does not meet your expectations. Your feedback is valuable and helps us improve our products.
As indicated on the product sheet, the cap with its large elastic band fits sizes 56 to 59 cm
Out of 14 reviews, none indicate issues in this regard
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/5064-casquette-marseillaise-marcel-pagnol.html#/taille-taille_unique
Remaining at your disposal
Best regards.
The chapellerie-traclet team
W
Rating: 5 out of 5
Very easy to access site.
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M
Rating: 5 out of 5
The traclet site is Ali Baba's cave, I find happiness every time
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N
Rating: 5 out of 5
Fast, efficient, conforms!!
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J
Rating: 5 out of 5
CONFORMS TO MY EXPECTATIONS
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M
Rating: 5 out of 5
Very soft, warm and comfortable. Thank you
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C
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very good site
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M
Rating: 5 out of 5
very good, very fast shipping, the hats are perfect
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J
Rating: 5 out of 5
Product meets expectations and delivery times impeccable. Very satisfied with this first order...
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J
Rating: 5 out of 5
Compliant.
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S
Rating: 5 out of 5
Serious site. Fast shipping.
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M
Rating: 5 out of 5
the hat corresponds exactly to my order, very fast delivery
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J
Rating: 5 out of 5
Delivery and product quality top-notch.
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F
Rating: 5 out of 5
Impeccable
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M
Rating: 5 out of 5
Compliant with my expectations it is superb
Now I am waiting for the rain...
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Now I am waiting for the rain...
B
Rating: 5 out of 5
The hat brush is perfect, we will test the boxes and the head size reducer after Christmas as all the items are part of a gift
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L
Rating: 5 out of 5
Beautiful hat of good quality, well packaged, very fast reception
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G
Rating: 5 out of 5
Efficient service and great choice.
Too expensive but let's hope the quality is there
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Too expensive but let's hope the quality is there
Y
Rating: 1 out of 5
I have not received my order
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that you have not received your order. We understand how frustrating this can be.
The colissimo tracking 6A04424604080 indicates that the package is out for delivery.
A complaint will be made tomorrow to get the delivery date of your package.
Please excuse us for this delay.
Best regards.
The chapellerie-traclet team
We are sorry to learn that you have not received your order. We understand how frustrating this can be.
The colissimo tracking 6A04424604080 indicates that the package is out for delivery.
A complaint will be made tomorrow to get the delivery date of your package.
Please excuse us for this delay.
Best regards.
The chapellerie-traclet team
C
Rating: 5 out of 5
simple and readable website
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R
Rating: 1 out of 5
Article totally different from the one received in 2023
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We are sorry to learn that the item received does not meet your expectations. Your feedback is essential and helps us constantly improve our products. We could not follow up on your last email with a photo.
We will take care of it at the beginning of the week.
Best regards.
The chapellerie-traclet team
Thank you for taking the time to share your experience. We are sorry to learn that the item received does not meet your expectations. Your feedback is essential and helps us constantly improve our products. We could not follow up on your last email with a photo.
We will take care of it at the beginning of the week.
Best regards.
The chapellerie-traclet team
M
Rating: 5 out of 5
Very fast delivery.
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S
Rating: 5 out of 5
Very good. Quality product. Carefully packaged. You can order with confidence
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G
Rating: 5 out of 5
Very nice item...10 inches = ideal width for me....beautiful quality. Easy transaction and appreciated responsiveness.
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K
Rating: 5 out of 5
ok top
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R
Rating: 5 out of 5
I am very satisfied with my order which I received on time. Moreover, it is very easy to track the progress of your order.
Finally, the hat I ordered is in line with what I expected.
It is a magnificent hat of very good quality. I am therefore completely satisfied with this magnificent hat which was also very well packaged and very well protected when I went to pick it up at a relay point.
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Finally, the hat I ordered is in line with what I expected.
It is a magnificent hat of very good quality. I am therefore completely satisfied with this magnificent hat which was also very well packaged and very well protected when I went to pick it up at a relay point.
K
Rating: 5 out of 5
Very good.
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R
Rating: 5 out of 5
Easy to place an order on the website.
Fast shipping from France to Germany (3 days).
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Fast shipping from France to Germany (3 days).
J
Rating: 5 out of 5
to recommend, thank you
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P
Rating: 5 out of 5
They are perfect, very accommodating with an impressive choice of quality products.
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C
Rating: 5 out of 5
Careful shipping, compliant with the description
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R
Rating: 5 out of 5
Precise and efficient order, great choices of quality products
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H
Rating: 5 out of 5
Very good! Good product, solid packaging, good responsiveness
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J
Rating: 5 out of 5
Good product, delivery within a short time.
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H
Rating: 5 out of 5
I found the cap I liked at Traclet. I lost it after less than a year. Unable to do without it, I ordered another one, same model but different color, and just before receiving it, I found the first one. I'm happy to have a backup.
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P
Rating: 5 out of 5
Order in line with my expectations.
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