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Français J
Rating: 5 out of 5
Very good quality item and received before the expected date.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 5 stars
Reset filtersD
Rating: 5 out of 5
very good
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J
Rating: 5 out of 5
Impeccable customer service, thank you for your seriousness and efficiency. Best regards.
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P
Rating: 5 out of 5
very good
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N
Rating: 5 out of 5
Thank you for your speed for the well-packaged shipment.
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J
Rating: 5 out of 5
Neat and chic creations
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C
Rating: 5 out of 5
Very happy with my hat, very nice quality
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S
Rating: 5 out of 5
very well served, service always impeccable and careful and attentive. I highly recommend as the product is made in Haute-Loire!
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N
Rating: 5 out of 5
Easy and professional
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K
Rating: 5 out of 5
Efficient delivery service, order arrived ahead of schedule
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T
Rating: 5 out of 5
Perfect
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C
Rating: 2 out of 5
hat that does not suit me but it's a subjective opinion, the hat has a nice line, I would have liked more flexibility at the head
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your opinion. We understand that comfort and flexibility are important criteria when choosing a hat. Your feedback is valuable and we hope you find a model that suits you perfectly.
Otherwise, we have this model with a large band for thicker and more adjustable around the head; in a slightly thicker felt.
https://www.chapellerie-traclet.com/fr/chapeaux-automne-hiver/21143-chapeau-fedora-a-bord-large-the-author-noir-jaxon-james.html?SubmitCurrency=1&id_currency=1
Best regards.
Traclet Sébastien
Thank you for sharing your opinion. We understand that comfort and flexibility are important criteria when choosing a hat. Your feedback is valuable and we hope you find a model that suits you perfectly.
Otherwise, we have this model with a large band for thicker and more adjustable around the head; in a slightly thicker felt.
https://www.chapellerie-traclet.com/fr/chapeaux-automne-hiver/21143-chapeau-fedora-a-bord-large-the-author-noir-jaxon-james.html?SubmitCurrency=1&id_currency=1
Best regards.
Traclet Sébastien
C
Rating: 5 out of 5
Everything is good except the delivery by Mondial Relay always erratic.
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B
Rating: 5 out of 5
compliant with the order, processed quickly, very good
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A
Rating: 5 out of 5
Easy to access and use site
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J
Rating: 5 out of 5
Great choice of beautiful things, fast and careful delivery
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A
Rating: 5 out of 5
Pleasant site and very fast delivery.
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H
Rating: 5 out of 5
Product quality and delivery speed
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F
Rating: 5 out of 5
Very nice quality. Fast delivery
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D
Rating: 5 out of 5
Always good information by phone. Product meets my expectations.
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J
Rating: 5 out of 5
Impeccable, fast and in accordance with my order.
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N
Rating: 5 out of 5
Everything was perfect!
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H
Rating: 5 out of 5
-
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É
Rating: 5 out of 5
Everything went as planned, and the cap I bought is of very good quality for a really reasonable price.
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L
Rating: 5 out of 5
Very good listening to the specifications which were respected 100%!
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C
Rating: 5 out of 5
Package received very quickly and easy order. Thank you
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L
Rating: 5 out of 5
Very fast. Nothing to say!! :)
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D
Rating: 5 out of 5
Package received in good condition and on time as usual
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M
Rating: 5 out of 5
Perfect, very nice original hat thank you
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J
Rating: 5 out of 5
Everything was ok
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V
Rating: 5 out of 5
Quality product, fast delivery
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D
Rating: 5 out of 5
Top. Fast and perfect
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R
Rating: 5 out of 5
Impeccable!
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J
Rating: 5 out of 5
Excellent quality and very fast delivery.
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M
Rating: 1 out of 5
Disappointed
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
C
Rating: 5 out of 5
Fast, well packaged and in accordance with the description
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J
Rating: 5 out of 5
Order received very quickly. Product corresponds perfectly
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F
Rating: 1 out of 5
Relationship rather complicated and to this day, I still have not received my return.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
F
Rating: 5 out of 5
Top, fast, efficient and professional, I recommend Traclet. Their Traclet leather and sheep wool chapka is amazing, a masterpiece of craftsmanship and comfort. Thank you!
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J
Rating: 5 out of 5
Very responsive, careful shipping and impressive choice
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