Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2015
Very good site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2015
Just the facts
My comment
Summary description Refund commitment shipping costs not honored
Your response
You indicate a refund with shipping costs
Under different visor
My comments
29/06 payment 37.95
11/07 credit 33.15
You call this a refund of shipping costs, we must not have the same values
Where does the description of the red color of the under visor appear
I call this bad faith!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2015
nothing to say very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2015
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2015
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2015
great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2015
very good delivery on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2015
I really like the Hanna Hats caps that are more 'plump' or more 'puffy'; in any case, they are more enveloping than those of other brands that claim to offer Irish caps.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2015
Top notch! A wide selection and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2015
Very fast, well packaged, meets my expectations. I highly recommend.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2015
Nice site with a large quantity of products. Interesting choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2015
Very nice headgear...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2015
hat received very quickly, well packaged and as described
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2015
Following the refusal of the first review submitted I am trying a second:
Package received left on the doormat in my absence, product not conforming to my order (preparation error?) and average quality so requested a refund.
Still waiting and shipping costs at my expense for the return despite their error.
Arrogant contact on the phone with the manager who does everything to ensure that no negative comment filters through.
Very disappointed.
This comment is courteous, thanks to the organization "avis-verifies.com" for doing its job as an impartial to allow this comment from an unhappy customer to appear!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2015
As always, PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2015
Speed, efficiency, and quality, perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2015
very good but it would be even better if the hats were worn on heads!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2015
A wide selection and great speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2015
Very wide choice for all prices, very fast delivery and careful packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2015
perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2015
Fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2015
Clear, quick navigation and plenty of photos
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2015
Quality products, choice, and also careful service. I highly recommend it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2015
a lot of choices! all hats should be worn on heads so we can get an idea...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2015
easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2015
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2015
Hat conforms to the description. I cannot judge the size indicated against reality as it is an adjustable hat. As for the speed of delivery, I can only say 'hats off'.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2015
Goods received on time and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2015
Important choice of quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2015
Great site, it is very well done. And especially no problem with the size, everything is very clear.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2015
Very satisfied with my order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2015
Slow delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2015
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2015
fast and neat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2015
Perfect!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2015
Despite a very friendly telephone service, the products sent do not match the photos on the site. Also beware of false promises of delivery on Saturday morning. Too bad because as mentioned above, the people on the phone are very competent. However, I am very disappointed with the product received as it is not identical to the photo and having to wear it as part of a dress code for a wedding, I end up with a hat that I do not like in the end. So be careful, do not rely on the photos on the site!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2015
SUPER FAST AND DELIVERY MATCHING MY REQUEST
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2015
interesting references
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2015
Everything was perfect from the order to the delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2015
Being able to make a free return would be a plus, otherwise nothing to say
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