Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Easy navigation and precise, comprehensive product description, useful for visualizing them. Beautiful quality products, several made in France, which is appreciated!
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Elias B.
Rating: 5 out of 5
following a purchase from 23/07/2025
The website is very well done and my experience is very satisfactory.
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Laurent P.
Rating: 5 out of 5
following a purchase from 09/07/2025
Very competent service.
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Serdar E.
Rating: 5 out of 5
following a purchase from 10/07/2025
Thank you, I was very pleased.
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Anthony V.
Rating: 5 out of 5
following a purchase from 22/07/2025
Perfect, thank you.
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Marie Jose M.
Rating: 5 out of 5
following a purchase from 12/07/2025
Very satisfied. My order arrived on time as expected.
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Anne A.
Rating: 5 out of 5
following a purchase from 19/07/2025
The site is very relevant, the products are of quality, the advice is worthy of good professionals: a 100% positive experience.
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Michelle K.
Rating: 5 out of 5
following a purchase from 22/07/2025
Very fast delivery and very good.
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Jacques R.
Rating: 5 out of 5
following a purchase from 19/07/2025
Yes, we can talk about a serious site, I ordered, it arrived quickly, well packaged, the inside of the package was neat.
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Kiennemann J.
Rating: 5 out of 5
following a purchase from 24/07/2025
Top-notch, easy to use, fast shipping, I highly recommend.
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Agnes Agatha A.
Rating: 5 out of 5
following a purchase from 13/07/2025
No comment.
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Philippe D.
Rating: 5 out of 5
following a purchase from 21/07/2025
Perfect catalog and quality.
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Mickael B.
Rating: 5 out of 5
following a purchase from 19/07/2025
Fast reception, product as described.
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Claude B.
Rating: 1 out of 5
following a purchase from 19/07/2025
I still haven't received anything
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we understand how frustrating this can be. We thank you for your patience and are doing everything we can to resolve this issue quickly.
According to the tracking, the package is arriving on Wednesday, July 30 at your pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00292733020
A complaint has been made today, please excuse us for this inconvenience beyond our control.
Best regards,
Traclet
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Miguel B.
Rating: 5 out of 5
following a purchase from 12/07/2025
Wide choice, fast and tracked shipping and delivery. Reasonable prices.
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Jean Claude L.
Rating: 1 out of 5
following a purchase from 27/06/2025
Not received yet
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not yet received your order. We understand how frustrating this can be and we thank you for your patience.
The order should arrive at the pickup point on Wednesday
here is the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00858213713
please excuse us for this delay.
Best regards,
Traclet
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Christelle L.
Rating: 5 out of 5
following a purchase from 20/07/2025
Wonderful, very nice quality of products and impeccable delivery. Bravo!
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Mohamed S.
Rating: 5 out of 5
following a purchase from 18/07/2025
Perfect service.
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Jacques J.
Rating: 5 out of 5
following a purchase from 21/07/2025
Very satisfied with my purchase on this site. Fast and compliant shipping, even in the middle of summer!
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Dominique D.
Rating: 5 out of 5
following a purchase from 22/06/2025
Efficient and precise.
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Julien M.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast as usual and well packaged.
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Daniel D.
Rating: 5 out of 5
following a purchase from 15/07/2025
Responsiveness and professionalism of the contacted people. I had a size problem that was resolved quickly.
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Les Gabiers De La Lys J.
Rating: 5 out of 5
following a purchase from 23/07/2025
Easy choice and very fast order processing.
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Bruno C.
Rating: 5 out of 5
following a purchase from 22/07/2025
Product quality and delivery time...the TOP....20/20
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Edouard J.
Rating: 5 out of 5
following a purchase from 20/07/2025
The product seems very correct.
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Alain K.
Rating: 5 out of 5
following a purchase from 10/07/2025
I rarely order online, despite returning the 2 caps I am very satisfied with this purchase. The site seemed simple and practical to me and the variety of your products is complete. I recommend this site.
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Thierry P.
Rating: 5 out of 5
following a purchase from 17/07/2025
Delighted with my first purchase, very nice linen flat cap, appears to be of good quality. But I don't know the cleaning method, nothing is indicated.
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Armand M.
Rating: 5 out of 5
following a purchase from 22/07/2025
Easy navigation, by category, by style, clear presentation of models, variations by colors and impossible to make a mistake with the size with the help of the size guide.
Prices are in line with the quality of the items and secure payment methods.
I recommend this site.
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Andre C.
Rating: 5 out of 5
following a purchase from 22/07/2025
Beautiful hat perfect for the garden, good size, good for protecting the neck from the sun, lightweight as it is made of straw. Fast home service, hat arrived in good condition.
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Olivier P.
Rating: 5 out of 5
following a purchase from 21/07/2025
Product meets my expectations
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Etienne V.
Rating: 5 out of 5
following a purchase from 22/07/2025
exactly as expected, quality product, reasonable price.
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Nathalie S.
Rating: 5 out of 5
following a purchase from 16/07/2025
Received on time
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Thierry C.
Rating: 5 out of 5
following a purchase from 12/07/2025
Very nice cowboy hat made of felt manufactured in Mexico
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Alan B.
Rating: 5 out of 5
following a purchase from 19/07/2025
The website is easy to navigate, with a great selection of headgear.
Prices are quite competitive. I will use Traclet again.
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Rémy Z.
Rating: 5 out of 5
following a purchase from 19/07/2025
Order placed on 19.07, a Saturday, shipped on 21.07, Monday, very fast..well done!, arrived on Thursday 24.07 instead of 23.07 because the Post rescheduled the delivery... Gift for my partner who is delighted, quality product as described, maybe a bit more expensive, but justified, unlike the pseudo French site but actually Chinese..! Recommended company and to be bookmarked if you like hats..! Rémy Z.
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Jean-Yves B.
Rating: 5 out of 5
following a purchase from 18/07/2025
Product conforms and is of quality, received on time, well packaged
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Emery M.
Rating: 5 out of 5
following a purchase from 19/07/2025
I recommend, fast and efficient!
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Patricia V.
Rating: 5 out of 5
following a purchase from 18/07/2025
Thanks to all the advice found on this site, I found exactly the shape of hat that suited me. This is not my first order, the hats are of great quality packaging. Perfect. Delivery the same
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Emeric G.
Rating: 5 out of 5
following a purchase from 21/07/2025
Fast service, good product
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Stephane D.
Rating: 1 out of 5
following a purchase from 18/07/2025
I have not received my Panama... the hat was replaced by a book and the merchant doubts my honesty instead of looking into where the malfunction comes from and refunding me
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
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