Customer reviews of Chapellerie Traclet

Order received very late. Almost 3 months instead of the 15 days planned. However, the product remains compliant.

Perfect

Bought a hat advertised as Stetson but in actual fact was a JJs Cap. I have started the return process, however I have found out that as I live in the UK the postage cost doesn’t make this viable. So I’m stuck with a cap I don’t really want.

Hello, I wrote you an email on September 11, six days ago, in which I explained the problem, but I have not yet received a response. Below, I am attaching the text of the email. Hello, I bought from your online store the hat 7765-78771, order number LSXYMQLAE September 5, 2026, but I received the model 2642. The photo on your website is also different, as you can see in the attached photos. Although it is only slightly different, it is precisely for these small details that I chose to buy it from your site, even though it was more expensive than on other online stores. Moreover, the hat was protected for shipping by a simple thin plastic bag and it arrived a bit wrinkled and slightly stained. Finally, I take this opportunity to point out that your site indicates that shipping is free from 90 € of purchase, without further precision or exception, but I had to pay 5 € even though the hat cost 110 €. Please let me know the procedure to return this item and receive the Sweet Seduction hat that I ordered, without decoration on top and with more decoration under the brim. Sincerely, Mirco Ricci

Top delivery hats zero

Article announced with a 5-6 week delay, received after 3 and a half months and I think because I made a complaint. Otherwise, the item is in accordance with the description.

The package was dropped off at a relay point 2 hours from my home (not the one I requested)

After a return for exchange, I never received my cap complaints

satisfied with the order

This is the second time I am giving my opinion on this purchase! NO, I AM NOT SATISFIED! I received a hat in the size I ordered, like the three previous ones that fit me perfectly, but this one is TOO BIG! It falls on my nose! TRACLET's response was "return it and order another size." BUT MY SIZE IS ALWAYS THE SAME! So I will return the hat at my expense and request a refund, and then Bye Bye Traclet! FINISHED! Never ordering again!

The hat sent is not the one ordered. Customer service is almost non-existent. I have to return the hat before they send me the one I ordered. But since they don't give me a return label, I won't receive the hat which is a birthday gift for August 29. In short, avoid this site which creates problems and is unable to resolve them quickly.

A lot of waiting,... and the result is not at all up to the quality one can expect for such a price. I am very disappointed.

Hello, I chose the hat because it had a cord to attach it. However, upon receipt, this is not the case. In case of wind, the hat flies away. This means I can only use it in calm weather. Best regards,

The 2 hats are very beautiful. BUT: the delivery time indicated at the order was not respected at all. I received the grouped order almost three weeks too late. I needed one of the hats for my vacation and it was therefore missed. This is not acceptable from the seller.

First shipment very good. But I am returning a beret that is too large size 62 for a size 61 and I receive again a size 62

damaged package received in mailbox, poor delivery choice by the site

I had already purchased this same model several years ago, satisfied with the previous purchase, I have repeated.

I still haven't received the hat, it's been fifteen days since I ordered and paid for it, I am angry, I was told 24 to 48 hours for delivery and nothing.

Did not receive the ordered product but another, you will no longer have my clientele.

Very nice fabric but the edge is made of cardboard, and the model does not suit me because I don't have much hair. So the cap is not filled and falls on the skull. I will return it.

Having ordered a few flat caps, this is the first time I am disappointed with the product, not the color seen in the catalog at purchase.

Speed of shipping, product conforms to the description but the label was cut so you can see the cut white label on the green visor, it's not a nice finish, especially for a gift.

Hello, at the time I placed my order, I realized that I had made a SIZE ERROR, I ordered 2 straw hats of 52cm, instead of 1 of 52 cm and 1 of 53 cm, I asked if I could correct it, and in my emails I was told YES!!! TODAY, I find myself with 2 straw hats of 52 cm. Where is the customer service? No, I am not satisfied. The straw hats are of excellent quality, BUT !!!!

I received my order unfortunately the bucket hat is way too big even though the site states a size S/M which should have fit my head size...

Exchange not received after 3 weeks and no news. This is not customer service!

When I received my package and opened it, the panama hat was sitting on an angle in the box with a small amount of packing material on top of it. The brim was warped from the pressure. The Deadman's hat was underneath the panama and also was sparsely protected with packing material. There were two cardboard hat rings in the box.... thrown on top of the two hats and useless for protective purposes. The packing material consisted of some tissue paper and some plastic bags. The box was much too large for the contents.

For now, the hat still hasn't been delivered... Maybe colissimo??

Free shipping for orders over 90 euros is not automatic. Sending an email and follow-up to get a response. Delivery times not respected, several weeks instead of the announced 24h-72h. Still follow-ups by email to get a response... Fortunately, the quality of the hats is compliant.

I was very excited about the idea of ordering from this site, but my experience was very disappointing. First disappointment: an essential element regarding the hat is buried in the description. It is stated that it does not sink on the head but simply rests on it and is held in place by the tie. I did not see this when I ordered and the hat did not meet my expectations at all. I then wanted to exercise my right of withdrawal. The product sheet states that 'no exchange or refund is possible', which is particularly discouraging. After contacting customer service, my return was finally accepted, which shows that this mention is at least misleading. The return procedure is also unnecessarily complicated: you have to request authorization to return the item, wait for validation, print a first document received by email, then go to the FAQ to find a second form to print, complete and sign by hand before slipping it into the package. Nothing is simple or intuitive. Finally, return shipping costs are entirely the responsibility of the customer. In my case, I had to pay nearly €10 to return an item that I simply tried at home. At a time when most sites offer simplified returns, this policy is very penalizing. Customer service did accept my return, but the entire purchasing and return process made me feel that everything was done to discourage customers from exercising their right of withdrawal. This is regrettable, as the products seem to be of quality.

I never received my package

My hat arrived much later than announced and it was too small so I didn't have time to exchange it. Very disappointed!

Fast delivery, but a disaster for exchanges and returns, you promise an exchange within 72 hours, it's been a week that I'm waiting, I sent an email today still silence

Still not received the item after more than a week.

Expensive product for the quality observed. Excessively long delivery, more than a month. I do not recommend.

Size error: very complicated return! Received by returns via Mondial Relay which made me visit 3 stores before someone took my package! Return package that has not arrived at its destination for 3 days ... still no news about my exchange request ... I might get my hat in the right size in September who knows ...

Very disappointed... Apparently one of the items is out of stock (but not indicated when ordering). After 15 days without any news, I had to write to receive the rest of the order. Still no news of the missing item to this day... It was a gift... I had to do without...

If only the ordered size had been the right one....

A year of delivery - and in the meantime - we had "forgotten" that the order was paid in advance. I don't feel like we take the customers seriously ...

Size error

Order sent very late with no email information, I had to call several times to get information. I ordered a size 46, it arrived as a 47 and the hat was twisted by the box too small. Really disappointed.