Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
More than three months of waiting. They sent me a different product than ordered.
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Response from Chapellerie Traclet
Good morning
Please forgive us if we made a mistake.
What reference did you receive?
Please send us an email
We remain at your disposal
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2023
The package still hasn't arrived. It's still on the way, since I placed the order on July 27. Of course, it's for the summer holidays. But, I believe that in the end, it will be a 'happy ending'
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Response from Chapellerie Traclet
Hello
As indicated, the 9-inch beret has a manufacturing delay and unfortunately in France in August, production is often at a standstill, which is why the beret was sent in September unlike Australia where production never stops (except for Akubra which makes hats for us in 6-8 months)
According to the tracking, the package is in the Australian network; it should not be long before it arrives.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2023
I ordered this cap for 40 euros, they sent me a nearly similar model for 26 euros... after complaining, Traclet asked me to return the cap without offering any commercial gesture as an apology... I requested a refund which I received without shipping costs! I have therefore lost time and money with this site which has lost its seriousness over time!
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Response from Chapellerie Traclet
Hello
Yes, we made a mistake on the model; we offered to send you the correct model for 40 euros with a return label to get the correct cap.
We apologize for this error which can happen despite our checks before shipping.
You wished for a refund; therefore, you did not want this cap. We refunded you for the cap and not the shipping costs.
Your point of view is valid.
We offer you a credit for the amount of the shipping costs.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2023
I went on the smartphone version.
The search filters are not applicable after a keyword search.
The item I received is not really the same as the one presented in the photo.
Disappointing.
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Response from Chapellerie Traclet
Hello
Thank you for your message, in the case of using the search engine, the filters cannot be used, it's true because it's not the same search system.
Finally, for the model received, please send us a photo at [email protected] to verify that the model sent is indeed the correct one.
Did you check the reference if it is indeed the same?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/08/2023
Disappointed
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Response from Chapellerie Traclet
Hello
Can you tell us more about the issue encountered with your Brixton hat order?
Did you not receive the correct model or is the quality of service not up to par?
If it is a comment on the product, please indicate it on the product itself.
Indeed, we offer a variety of hats with qualities according to everyone's needs.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2023
your item:
https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html#:~:text=Entreometrique-,This%20is%20the%20essential%20accessory%20for%20a%20hatmaker%20to,%20a%20hat,%20cap%20or%20beret
is available in different sizes. It would be good to add a size choice to meet the customer's needs. I based my purchase on the measurements from the illustration. If I had known about the different sizes, I would have bought two items.
In summary:
- disappointing sales experience because the item received does not match the measurements in the photo and does not meet my needs.
- missed sales because potential customers do not know that you offer items in different sizes.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
To respond to your message, normally this Entreometrique model is in a classic size of about 55 to 62 cm. As indicated in my email, our manufacturer does not always deliver the same product exactly. That is why we did not put a size but only proposed two models, the links of which are below
https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html
https://www.chapellerie-traclet.com/fr/accessoires/17598-entreometrique-57-70-cm.html
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2023
When I tried to adjust the cord of the cap, it broke because the tightening object doesn't tighten anything. I am returning the cap for an exchange.
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Response from Chapellerie Traclet
Hello
We have just made you an explanatory video for the adjustment around the head.
Did you try to adjust it with the push button?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/09/2023
Very disappointing quality of the glove
Return and refund conditions quite complicated ...
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to leave us a message.
Can you tell us the quality you expected from these crochet gloves at 12 euros to see with our manufacturer if it is possible to improve them.
Regarding the return, on each page of our website, there is a return form page to make a product return.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/09/2023
My order was not delivered to me.
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Response from Chapellerie Traclet
Hello
Here is the package tracking
http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?btnSubmit=&bonTransport=7417777567374339
It is indicated as delivered with the name of the person who received it.
Have you checked that the person did not receive it?
Finally, as indicated yesterday Saturday, we will make a complaint on Monday.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2023
wrong delivery or order error
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo of the received model with your order reference to [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2023
The return is at our expense, which I do not find very fair especially when the purchase was based on photos that do not really reflect reality...
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to inform us of the issue encountered with your order.
For the photos, there are 4 of them, including one of the inside to show how it is mounted.
Please clarify any shortcomings to better understand the issue encountered with this purchase.
Knowing that if you need, like some customers, we are not closed to adding photos or explanations that we can send by email or provide by phone.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2023
Navigation on the site and phone contact were good but I still haven't received the hat.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2023
Very disappointed
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Response from Chapellerie Traclet
Hello
Thank you for your comment; can you tell us what the issue is?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2023
My order has still not arrived.
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Response from Chapellerie Traclet
Hello
The order is indeed in the postal network.
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12927009363
We will make a complaint tomorrow so that the post office can give you information about the delivery date.
We apologize for this inconvenience
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/07/2023
Product received not conforming to the description of the ordered product. Nevertheless, return shipping costs are at our expense
Very disappointing
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Response from Chapellerie Traclet
Hello
Yes, there is information that we will add to better explain the double cork colonial hat.
Ten years ago, our manufacturer made this model entirely lined with cork, but since then he has stopped production partly because during manufacturing the cork broke and thus the hat was unsellable.
But above all, the cork after a few months of use due to temperature changes broke and became without cork lining.
However, the model has continued but without this complete lining and simply with the band added to the inside of the hat to adjust the size and improve ventilation.
This differentiates it from the classic straw colonial hat.
Finally, if you want a classic colonial hat made like in Vietnam, we still have the authentic model that we have been offering for several years and which has not changed:
https://www.chapellerie-traclet.com/fr/chapeaux-speciaux-style/5383-casque-colonial-francais-kaki-traclet.html
Remaining at your disposal to find a solution to meet your request.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/07/2023
Delivery is fine otherwise
Varnished clog glue not dry
Strap stained
Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy
Phone service told me I will contact you back never received an email or anything from them to avoid
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Response from Chapellerie Traclet
Hello
Thank you for checking your emails because I did respond to you again this morning to give you the dimensions of the spikes to fix the soles.
Finally, for the varnish, it may not have finished drying due to the high heat of recent days.
As agreed, please
Send us a photo by email if there is an issue.
The email this morning was sent at 9:38 am.
If you do not receive them, you can reach us at 0477714058.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2023
I ordered a size 58 the hat does not have the right measurement it is too small useless I will not recommend this site
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake. you can send us a photo of the cap received with the size at [email protected]
remaining at your disposal
best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2023
Usually satisfied but not this time
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Response from Chapellerie Traclet
Hello
thank you for your message, can you tell us what the issue is this time to understand what is wrong.
remaining at your disposal
best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2023
Hat at least two sizes too big does not correspond at all to what I ordered.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us by email a photo of the received item with the order reference.
This way we can proceed with the exchange if there is indeed an error.
Email [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2023
A lazy and dishonest seller. Unable to meet a delivery deadline. 4 weeks after my order I still haven't received anything and I see that my package still hasn't left France... He gives me contradictory information when I ask him for explanations and then when I confront him instead of answering me he evades my question... I strongly advise against. I give one star because the site does not allow me to give none.....
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Response from Chapellerie Traclet
Hello
Thank you very much for your very courteous messages.
As indicated during our exchanges, the delay of 72 hours is for France.
For Switzerland, as indicated, the delay is longer especially since there are customs.
We apologize for this inconvenience.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2023
Still no news about my order
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay in delivery from the post office.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6A27504896748
A complaint will be made tomorrow to understand the delivery issue with the post office.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2023
Promise of delivery within 24 to 72 hours. Order placed on June 17, 1 month later still nothing, no message from the store, on the site 'waiting for restocking'. Customer relations is not this company's strong point. How long will you take the trouble to inform me? I ordered several items, all in restocking?
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. As indicated during the order, the Panama hat had a manufacturing delay and unfortunately this delay cannot be reduced.
According to the tracking, the package has been delivered since July 7 at the relay point and you picked it up on July 14
https://trace.dpd.fr/fr/trace/250242801166956
we hope that you were able to pick it up and that the hats give you complete satisfaction.
remaining at your disposal
best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2023
Hello I have not received my order. Incomplete address on the package yet I entered it correctly on your site. I do not know where the package is. I need to go to the post office.
Matter to follow...
1 star for non-delivery the products remain a mystery
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
We will make a complaint to the post office.
Can you send us your address by email at [email protected]
You can normally retrieve it at your post office by calling them.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2023
Correct delivery
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Response from Chapellerie Traclet
Hello
thank you for your message, the comment does not match the rating of 1/5. If that suits you the rating is 5/5.
remaining at your disposal
best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2023
Delivery 1 month
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. our manufacturer had delays in production. we hope that the hat gives you and will give you complete satisfaction to partly make up for this delay.
remaining at your disposal
best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2023
we have not received anything to date
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Response from Chapellerie Traclet
dear
excuse us for the delay but to South Africa, the delay is important.
With taking we can see the parcel is in your country so you will receive in few days
https://www.laposte.fr/outils/suivre-vos-envois?code=EY721562500FR
excuse us for the delay
regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/06/2023
See continuation
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Response from Chapellerie Traclet
Hello
Thank you for your comment but can you tell us the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2023
see below
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Response from Chapellerie Traclet
hello
please excuse us for this delivery delay.
We hope that the cap gives you complete satisfaction.
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2023
Cap arrived stained.
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Response from Chapellerie Traclet
hello
please excuse us for this issue, we hope to have answered your request during our email exchanges in order to find a solution that meets your request.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2023
Not the right item upon receipt but simple return procedure
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Response from Chapellerie Traclet
Hello
Please excuse us for this error, we hope that the correct product received gives you complete satisfaction.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2023
I ordered a cap, it was not in stock and nothing was indicated on the site, I only learned this after paying: ah! the fear of losing a sale for a small merchant is stronger than honesty! yes, it is dishonest, I just read the small red note next to the stars, didn't see it before
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Response from Chapellerie Traclet
Hello
Please excuse us if you did not see the delivery time information noted in red when choosing the size as well as in the order summary.
Then an email was also sent.
If you have another method, we are of course listening to you to satisfy you as best as possible and respond to your requests.
We hope that the cap gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2023
No problem with the product (gift to offer). However, I would have liked to receive an email confirmation that my purchase had been taken into account. I received no email in return, no invoice proving my purchase. To the point that I doubted I would ever receive my purchase. This is the point that, according to my experience, needs to be improved. When making a purchase, especially an online purchase, we like to have our reassurances.
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Response from Chapellerie Traclet
Hello
First of all, thank you for taking the time to respond to the review.
As for the tracking of your order, we have indeed sent 3 emails on the following dates and times according to our mail server
Shipped Shipped Armada Levell 09/06/2023 18:00:48
Awaiting restocking 10/04/2023 12:47:13
Payment accepted 10/04/2023 12:47:13
If you did not receive them, they may be in your spam which would explain why you received nothing.
Finally, an email following your tracking request was also sent to you
Completed Hello, I ordered a hat in April that I want to give to my ... 09/05/2023 23:42:13
Completed Hello, We are following up on your message, the hat is currently... 10/05/2023 18:34:22
Remaining at your disposal for any questions, we hope that the hat will give complete satisfaction to your brother.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2023
-
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Response from Chapellerie Traclet
hello
thank you for taking the time to leave a rating and a comment.
But what do you mean by null for the cap and the website?
What are you expecting or looking for on the site or as a product?
remaining at your disposal
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2023
Hat below expected quality. Difficulties in finding the return protocol on the platform from my client area
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Response from Chapellerie Traclet
Hello
The quality of the Brixton hat is made of wool felt, then we have all qualities ranging from wool felt to rabbit fur without forgetting beaver fur...
What quality do you want?
Finally, regarding returns, the procedure is indicated on all our pages at the top return form as well as at the bottom of each page.
Here is the link on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2023
Put on sale the out of stock items
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Response from Chapellerie Traclet
hello
the information on the delivery time is indicated in red when choosing the size.
Moreover, this is indicated by email as well as on your account.
Awaiting restocking 30/04/2023 09:48:42
Payment accepted 30/04/2023 09:48:42
remaining at your disposal
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2023
The choice of delivery location, which was very important to me, is very complicated to make on the site. After some trial and error, I finally found the store where I absolutely wanted the delivery to be made. But I almost abandoned the order for this reason.
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Response from Chapellerie Traclet
Hello, normally the system for positioning pickup points is identical on all sites offering this service. What is the problem encountered? Once you have entered your address, the points appear on a map and you have the available pickup points. We hope that the hat gives you complete satisfaction. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2023
Very disappointed! I ordered a S/M hat, usually the S fits me very well. The same with 2 reducers, still too big. No commercial gesture on the shipping or return resulting in nearly 15€ lost for ultimately having nothing! Really disappointed!!!!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2023
I ordered 3 items. The hat received is not the right color (I ordered beige,
I received chocolate. The fan has a defect in the printing of the patterns in the middle; it was for a gift, I lost 21 euros and have to find something else ... only the cap corresponds to the order. I would like to return but I have to pay ...
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2023
Two months to be delivered and no communication about this status until I wrote a message. No commercial gesture. Very unfortunate because the products are good.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2023
The site is pretty, the hat was very unpleasant.
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