Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Customer service impossible to reach. Emails without response and a phone number but no answer either. Otherwise, very good for a basic order.
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Response from Chapellerie Traclet
Hello, we can be reached at 04 77 71 40 58 from 9 AM to 12 PM and from 2 PM to 5 PM. Like many customers, if we are not available, you can leave us a message. Otherwise, we received an email on 22/05/23 at 11:28 AM and we replied on 22/05/23 at 11:38 AM. We have not received any other emails from you. We hope that the hat will satisfy you. Remaining at your disposal. Best regards, Traclet.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2023
It's impossible I cannot answer your question the recipient did not go to pick up the hat.
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Response from Chapellerie Traclet
hello
thank you for your comment but in the case where you have not yet picked up the package. please wait to give a comment that is not based on anything.
remaining at your disposal
sincerely
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2023
I have not received my order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2023
Order placed and debited the first week of April and shipped, after a follow-up more than a month later, with 2 sizes smaller. Disappointing.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2023
Still no hat ordered on 04/05/2023 for 05/05/2023 I requested noting that it was not delivered on 05/05/2023 for the sum of 41.30€ paying the maximum price plus 2€ for another delivery to my home I am 84 years old that it be delivered on 09/05/2023 I paid again 2€ still nothing. 2 years ago 2 hats that I never received. Do you think this is HONEST
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2023
Cap sold as a creation of the Traclet house in waxed cotton Millerain, in fact it is a cap from the brand JAXON & JAMES with no certainty of the origin of the fabric that is found 45% cheaper on the site chapeauxetcasquettes.fr
This is therefore a shameful dishonesty from the seller.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2023
We have still not received the order planned urgently and which was sorely missed at our daughter's wedding. We are very disappointed and will certainly not recommend you to our friends.
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Response from Chapellerie Traclet
Hello
as indicated when you placed your order, this model in this size of top hat had a delivery delay. This information was sent to you by email as below:
Awaiting restocking 19/04/2023 13:07:36
Payment accepted 19/04/2023 13:07:36
Following your email indicating that you needed it, we sent it to you by chronopost on Saturday morning.
According to the chronopost tracking, the issue is that the address communicated during your order was not correct. Below are the elements also sent by email and the tracking of your chronopost
Shipped Shipped Armada Levell 21/04/2023 18:00:43
XA024334621FR
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XA024334621FR&langue=fr&op=&form_build_id=form-Bxc1_wl-32U5ye40UjyMSN9oD--W8LwU5AtnJoz1GlY&form_id=chrono_suivi_colis_block_form
remaining at your disposal
sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/03/2023
You want to have my opinion while I am still waiting for my package. At first I was supposed to receive it on Saturday at 3pm then it was postponed to Monday. It is Tuesday evening more precisely 8:49pm still nothing. What do you want me to say! In your opinion, what do you deserve? 5 stars or a Blame. It's up to you!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/03/2023
Comment below
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/10/2022
I hope this is an exception, but 5 months between order and delivery is way too long! That said, the welcome at the store was impeccable, and the people answering the phone calls were cordial.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2023
Hello. The site is OK the delivery too. But the quality of the product is very bad.
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Response from Chapellerie Traclet
Hello
Thank you for your message. Please let us know the issue encountered with this karakul made artisanally in Pakistan.
We also have Italian productions that are of European design and finish as well as in a more European shape.
It is of course possible to change it.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/03/2023
Deception about the quality of the berets; they were not alpine hunter hats, see École Militaire des Chasseurs Alpins in Chamonix.
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Response from Chapellerie Traclet
Hello, there is no deception but simply the military model is not this one. The military model is the one without a cap or inner leather. Here is the link for the military model: https://www.chapellerie-traclet.com/fr/beret-militaire/3887-authentique-beret-chasseur-alpin.html. It is of course possible to change it if it does not suit you. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2023
The order does not quite match my request.
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Response from Chapellerie Traclet
Hello, what is the problem encountered if the model does not quite match your request? It is of course possible to change it if it does not suit you. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/02/2023
Hello, 25 days for delivery is long, thank you.
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Response from Chapellerie Traclet
Hello, yes the deadline has been exceeded. Please excuse us for this delay. We hope that the leather trilby hat gives you complete satisfaction. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2023
I have not received your hat. I received another one that suits me perfectly
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
What reference do you need?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2023
package smashed
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Response from Chapellerie Traclet
hello
please excuse us, in case the package is reported, it is advisable to refuse it.
We send our packages in double thickness packaging. Normally they are quite sturdy.
We hope the hat meets your satisfaction.
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/01/2023
I am waiting for the delivery of my ordered item, please give me news.
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Response from Chapellerie Traclet
Hello, the order placed on January 25, 2023, was sent under tracking 6m18689526704. It was received on January 27, 2023. You requested to have a cap with more colorful patterns. As soon as we have the other arrivals, we will send you photos of the received models to see if this one suits you better. Indeed, the patchwork gives a unique cap and we cannot determine the cap before sending. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2023
Very poor quality
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Response from Chapellerie Traclet
Hello
In case the product does not fit; it is of course possible to return it for an exchange or refund.
Can you tell us the issue with the tribe cap?
The improvements you wish for?
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/01/2023
The photo on your site is not representative of the actual color. I wanted a light beige as represented in the photo and I received a camel beige. I wrote to you in this sense. For the brown, no problem there.
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Response from Chapellerie Traclet
Hello, please send us a photo at [email protected]. We will be able to verify the model sent. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2023
The size M 56-57 that I usually take is too small.
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Response from Chapellerie Traclet
Hello, it is of course possible to exchange it if it is too small. What we notice in our hat shop in Roanne is that this cap tends to run large compared to a cap made in France or Italy. You should check which cap you are comparing the size with. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/10/2022
At the time of ordering, a delay of 5 weeks was expected. After 10 weeks, and without any communication from customer service, I question this 'customer service'. And there, as if by magic, my order is sent the very next day! This is therefore a clear lack of seriousness.
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay. We sent you an email following your request for order tracking indicating that the tricorne would be shipped within the week..
We hope, however, that the hat gives you complete satisfaction and will make you forget this slightly longer delay.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2023
It has a weird shape on one side, it's not circular
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Response from Chapellerie Traclet
Dear
Can you send a picture for this problem.
Regards Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2022
Poor finishing and return at our expense €10 to return a beret! Really very disappointed, I will not order again.
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Response from Chapellerie Traclet
Hello
Thank you for your message.
In case of an issue, please send us a photo at [email protected]
Thus we will proceed with its exchange with a return label for the model with an issue.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/12/2022
An order of 2 items without communication. We wait, we wait, and one day we notice that the product is out of stock. We contact them because they do not keep you informed, no! The items arrive... Finally, there is only one product out of the 2, and still no communication. We call. "Oh oops, I will check". Another item out of stock. Damn, when I ordered everything was available though. Refund made without offering another solution beforehand, 24 hours before Christmas, great, it was a gift obviously. A proposal arrives, a similar item but more expensive and express shipping costs waived. Well, thank goodness, I paid shipping costs on my initial order with 2 items and I only received one! In short, no commercial gesture, I do not recommend even if, once everything received and everything offered, the person is delighted!
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Response from Chapellerie Traclet
Hello, please excuse us if we had a communication issue. The information about one of the out-of-stock issues was indicated during the order as well as by email. Shipped: Armada Levell 19/12/2022 18:02:17. Awaiting restocking: 08/12/2022 10:28:37. Payment accepted: 08/12/2022 10:28:37. Following your message, we proposed a similar model in stock and we covered the express shipping cost of 12 euros. We are sorry that this could not satisfy you; fortunately, the person who received the items was satisfied. Again, sorry for this inconvenience. If we could have delivered the out-of-stock product, we would have done so gladly, but we could no longer receive it quickly. Best wishes for 2023; Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2022
Order placed on 15/11/22, received on 04/01/23. Announced delay 2 to 3 weeks... I sent a message twice, the Traclet house never bothered to respond.
Moreover, the item has no label, neither the manufacturer's name nor washing instructions. I am absolutely convinced that there was one, there is a trace and moreover there was a piece of thread that was used to attach this label!!!
The worst part is that when this label was removed, there was a little unfortunate scissor cut.
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Response from Chapellerie Traclet
Hello
please excuse us for these inconveniences. Our manufacturer had a significant delay in the production of goretex hats and we tried to send it to you as quickly as possible after Christmas. Regarding the label, normally there is indeed a label attached to a plastic thread detailing the care characteristics of the goretex.
As for the emails, we received one to which we replied that the hat should be shipped for reception at the beginning of January.
For these reasons, please find attached a gift voucher of 20 euros.
code: N5JD1DCX (unique code)
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2022
Very disappointed with the hat, way too big and no shape.
Not happy, don't say it's one size fits all.
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Response from Chapellerie Traclet
Hello
This type of hat fits well for a head circumference of 55 to 59 cm
What size do you wear?
It is of course possible to exchange it if this model does not suit you.
We have shapes like the janson cap which is less wide or holdtein cap
Remaining at your disposal
Sincerely
Traclet Sébastien.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2022
Does not know where my package is.
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Response from Chapellerie Traclet
Hello, here is the colissimo tracking: https://www.laposte.fr/outils/suivre-vos-envois?code=6M18642852512. A complaint for the delay will be made tomorrow morning. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2022
To wear this hat, you need to have 2 heads
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Response from Chapellerie Traclet
Hello
this model of hat fits for a head circumference of 55 to 61 cm as it is elastic.
However, it sinks a lot on the head (almost covers the ears)
Otherwise, we have model 2412 which has a less deep and less wide shape.
It is of course possible to change it.
sincerely
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2022
It is noted "made in Europe" on the site, but it is "made in RPC", that is to say made in China, and this is an important criterion for me...
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Response from Chapellerie Traclet
Hello
please excuse us in this case, as we have two similar models.
Thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct model.
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2022
The site, which answers questions, sends confirmation is not secure, so the email is in spam with a lot!!! Danger.... I thought I was hacked.
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Response from Chapellerie Traclet
Hello
we respond through our secure SSL site, in case the email is in spam it is simply that upon receipt it was initially placed in spam or that the manager like gmail considers the email as spam. This has nothing to do with hacking.
We hope the caps meet your satisfaction.
remaining at your disposal.
sincerely
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/12/2022
Received hat stained (stain removed with water) + a broken seam.
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience. Thank you for sending us a photo of the issues encountered with the hat at [email protected]
so we can proceed with a commercial discount.
remaining at your disposal.
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2022
Fast delivery
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
However, the rating of 1/5 is not related to the comment. The rating of 1/5 is the lowest.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2022
The cap is too small .. I need a 57 instead of a 56. And I can't reach anyone..??
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Response from Chapellerie Traclet
Hello
It is certainly possible to make an exchange, here is the procedure to do it directly on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Otherwise, we can be reached at 0477714058.
There is an answering machine if we are already with clients.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2022
The package was already opened before arriving at its destination. I will not place the second order initially planned.
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Response from Chapellerie Traclet
Hello
Please excuse us if the package was opened; as indicated in our message following your email, we have made a complaint to colissimo.
We were waiting for a response from colissimo.
We should have a refund that we would have made to you.
Remaining at your disposal to satisfy you as best as possible.
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2022
I did not receive the right product, the after-sales service is non-existent. I do not recommend
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Response from Chapellerie Traclet
Hello
this message is indeed unfortunate for a loyal customer.
Indeed, we exchanged two days ago about the fact that we would send you the correct model.
It is currently being delivered to the chosen relay point.
Please excuse us for the delay in sending the correct return which has just been done a few minutes ago by email.
We tried to reach you by phone and we just left you a voicemail message.
please excuse us once again for this model error.
remaining at your disposal
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2022
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Response from Chapellerie Traclet
Hello, thank you for your comment, but why did you give one star out of five?
Did you encounter an issue with the ordered hat?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2022
Hello,
For this type of product, I expected French manufacturing.
Disappointed for a beret: expensive for 'made in Taiwan'.
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Response from Chapellerie Traclet
Hello
We are also disappointed with this comment.
Indeed, the information is clearly stated on the product sheet of this Kangol cap that it is made in Taiwan.
https://www.chapellerie-traclet.com/fr/kangol/213-caquette-wool-504-camel-kangol.html
If you want a cap made in France, we also have some, here is the link on our site
https://www.chapellerie-traclet.com/fr/casquette/16497-casquette-beret-laine-pau-camel-laulhere.html
It is certainly possible to exchange it if you want a cap made in France.
remaining at your disposal
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
Qualitative product (night cap), but ordered in black and received in white...
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
Thank you for sending us a photo of the received model at [email protected] and we will proceed to send the correct color.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2022
The website is quite average but some hats are very very beautiful
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Response from Chapellerie Traclet
Hello
Thank you for your message, can you tell us what you mean by a quite average website? What can we improve to make the site better?
remaining at your disposal
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/10/2022
There are not enough photos with the hat on real heads and not just one person. I know it's work!!
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Response from Chapellerie Traclet
Hello
Yes, we are looking into being able to show each hat or cap worn.
If you need a worn photo at the moment, it is possible. For that, please let us know the reference(s) you would like so we can take the photos.
best regards
Traclet Sebastien
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