Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
No refund on a return when it is on sale. A shame!
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Response from Chapellerie Traclet
Hello
Thank you for your comment, the information that it is not possible to get a refund but a credit note is clearly indicated.
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
You wish:
A refund (if the item is returned within 14 days, excluding sale items)
A credit note (if the item is returned within 100 days)
An exchange (if the item is returned within 100 days)
remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2022
They make you believe that you can exchange or be refunded, but you need to find a way to do it through their site, which is designed so that you cannot, dishonest!!! To be avoided!!
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Response from Chapellerie Traclet
Hello,
We are following up on your message.
Yes, of course, here is the link on our site to make a return:
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Either from the site or on plain paper.
Furthermore, having used PayPal, the shipping costs will be refunded to you by PayPal.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2021
The site is not user-friendly. The information is not clear
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Response from Chapellerie Traclet
hello
thank you for taking the time to give us a comment.
can you tell us more about the type of information and the issues encountered for the 9-inch basque beret?
On the site, of which here is the link to the product sheet, we clearly indicate its composition, dimensions, place of production, and manufacturing time.
What elements are you missing and what issues did you encounter in ordering it?
https://www.chapellerie-traclet.com/fr/heritage-par-laulhere/411-beret-basque-9-pouces-heritage-par-laulhere.html
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2021
The order placed more than a month ago for delivery!!!! Cancellation request in May that was not taken into account. This is neither serious nor commercial, it will be my last order...
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Response from Chapellerie Traclet
Hello
Please excuse us.
For the delay, it was over a week because of the Christmas holidays and New Year's Day. We are sorry if Laulhere was unfortunately closed for holidays, which caused an additional week.
Regarding the email, we received it but the package had already been sent.
Please accept our apologies again, but we hope that the beret gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2021
Delivery after a month
Impossible to reach customer service despite 2 emails on their site.
I will no longer order from this site
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Response from Chapellerie Traclet
Hello,
Please excuse us for the one-week delay in delivery due to the Christmas holidays for manufacturing.
Regarding our customer service, we can be reached by email, to which we only received an email on 07/12/21 and we replied on the same day as evidenced by our messages below.
We hope that the cap gives you complete satisfaction and we apologize once again for this delay, which was a bit longer due to the Christmas holidays.
Remaining at your disposal.
Best regards
Traclet
Jean Marc MACE ([email protected])
To Professionals
1 order(s) validated for a total amount of 39.00 €
Customer since: 03/12/2021
- 07/12/2021 - 11:36
Hello,
I wanted to have this cap for today as a retirement gift
I will therefore no longer need this order which is now obsolete
I request my retraction of this order
Best regards
Sébastien
Hanae TRACLET - 07/12/2021 - 17:30
Hello,
We are following up on your message.
As indicated at the time of the order, the cap is available within 2-3 weeks, so it is currently in production.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2022
fast
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Response from Chapellerie Traclet
hello
thank you for your message and your rating, but what is the issue encountered?
sincerely
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2022
I have been waiting for three days for a response from the seller because my hat is too big and I would like to return it.
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Response from Chapellerie Traclet
Hello, we have already sent you three emails to your address. Thank you for returning it in its packaging with the order reference and the new size you wish or what you want upon return. Our address: Chapellerie Traclet 14 impasse bardin 42300 Roanne. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2022
Beautiful beret but the description is misleading.
- the beret does not have 10% cashmere, the inner label says "100% wool".
- the diameter is not 30 but 27 cm!
This is not the same product!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error. Please send us a photo of the model received at [email protected] with your order reference and we will take the necessary steps to change it.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/12/2021
To get a refund and where to change size for the chapka
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Response from Chapellerie Traclet
Hello
It is of course possible to change size, just return the item in its packaging with the order reference and the new desired size. You can indicate it on the packing list or on plain paper.
Return address: Chapellerie Traclet 14 Impasse Bardin 42300 Roanne
Here is the return procedure on the site which is on every page
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2021
Colissimo delivery announced on Tuesday arrived on Thursday!
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Response from Chapellerie Traclet
Hello, the order was placed on Monday, December 27, and it was shipped the same day. The normal delivery time with Colissimo is 2-3 days. So delivery on Wednesday or Thursday depending on the volume of delivery. We apologize for this delay beyond our control, especially during a period when the Covid epidemic is significant. Happy New Year 2022. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2021
Incorrect product delivered and delayed; bad faith and partial refund.
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Response from Chapellerie Traclet
Hello
We initially delivered the wrong product, so we sent you a second shipment with the correct product that you returned to us.
To confirm that the second product was compliant, we took a photo of the second product delivered with the product and a caliper to confirm the diameter and a second photo showing the foot mounted on a cane.
We acknowledge the first erroneous delivery, but for the second, it is indeed the correct product with the right dimensions. Moreover, this foot was also sold in the store in Roanne with the person in the store where we placed the foot on their cane.
Thank you for your understanding.
Happy holidays.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2021
The product received does not match the description on your site or the label on the packing list. The Hatteras Louvain old cotton cap received does not have ear flaps.
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Response from Chapellerie Traclet
Hello, we apologize for this error. Please send us a photo of the cap received by email and we will proceed with the exchange for the correct cap. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2021
-1 ⭐ mention on site and on article -1 ⭐ Traclet label stuck on the article -1 ⭐ no size on the article
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Response from Chapellerie Traclet
Hello, we apologize if we made a mistake. Please send us a photo of the model received at [email protected] and we will proceed with its exchange. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2021
Hello
I am very dissatisfied with the service because I had to send an email to get my product which was ordered on November 21 and ordered for Christmas
Taking more than a month to send a product seems completely unacceptable to me
I have received neither apologies nor explanations for the delay
Best regards
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Response from Chapellerie Traclet
Hello
The delivery time was clearly indicated at the time of the order as 2-3 weeks.
We did our best to ensure you received it on time before Christmas.
The manufacturing time being unavoidable.
Remaining at your disposal for any questions.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2021
Delivery on time but not the right product! Indeed, I ordered a sand-colored miki and received it in anthracite. Being for a Christmas gift, there is no time to return it...
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Response from Chapellerie Traclet
Hello, there must be an issue with the order because order 254109 concerns a Saint Nazaire miki wool hat - Color: Anthracite - Size: One size. The color we received on our site is indeed anthracite as indicated on your invoice. Please let us know if your invoice is indeed for the sand color because for us the order is for an anthracite color. It is of course possible to change the color if it does not suit you. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2021
I have received my order before Christmas, thank you. I just have one disappointment regarding the lack of information about the French and artisanal manufacturing of the hat. I thought it would be more valued with, for example, a note attached to the order, explaining that it is a French product, in which city it was made, the name of the artisan. Or otherwise a logo, a label 'made in France'. I therefore feel like it is a scam...
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Response from Chapellerie Traclet
Hello, thank you for your comment, the product sheet clearly states that this product is indeed made in France. Here is the link on our site: https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/11638-capeline-femme-en-paille-canina-traclet.html. Regarding the labeling, normally this hat has a Traclet logo that is associated with the size and its composition. These elements are glued to the bottom of the hat's crown. If there is nothing on it, it must have come off during transport. Remaining at your disposal and wishing you a Merry Christmas. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2021
Of course, all of this is correct but see the added comment.
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Response from Chapellerie Traclet
Hello, thank you for your comment but we do not have information on what is wrong. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
Ordered the reversible Docker hat Baia in 59..received it well...but it actually corresponds to size 57...I ordered it for my son and now his mother will have to wear it!!
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Response from Chapellerie Traclet
Hello
For the Baia hat, if there is a size issue, it is certainly possible to exchange it as it also exists in size 61cm.
It is therefore possible to exchange it if it is too small in size 59cm.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2021
Still have not received my order to date
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Response from Chapellerie Traclet
Hello,
According to the tracking, the package will be delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CB609740133FR
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2021
Package not received as agreed
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Response from Chapellerie Traclet
Hello
According to the tracking colissimo 6A22547329642
the package could not be delivered today due to not being able to hand it to you in person.
An email has been sent to reschedule a delivery
remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2021
I am very satisfied. Everything worked 100 percent, thank you very much
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2021
I ordered 2 hats and received them within the announced deadlines, so far so good. But one of the 2 hats is not the one I ordered.
I sent an email with a photo to Traclet on the same day (5 days ago) and I still have no response.
It is out of the question for me to return a product at MY EXPENSE due to an error that is not my fault.
Please respond to my email within 24 hours of posting my message.
*My request is legitimate and especially polite.
I am more than disappointed with your services.
Stéphane
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Response from Chapellerie Traclet
Hello Mr. Rollet Stephane,
We apologize for the delayed response, we did not see your email in our spam.
As indicated by email this morning before all your comments;
The correct hat is being sent today and you can keep the mistakenly received hat for free.
We are sending the correct hat today.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2021
I ordered 2 berets of the same size, one arrived with the size number modified by hand to make it look like it was the right size. This is unacceptable.
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Response from Chapellerie Traclet
Hello
Please excuse us if there was a correction.
Thank you for sending us a photo of the received model at [email protected]
Is the beret not suitable in terms of size?
If so, we will proceed with its exchange by sending a return label.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2021
Disappointed, I ordered a mountain hunter's pie and received a Basque beret that is too big.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Is the beret sent approximately 33 cm? Please let us know the diameter you received.
The inside of the beret is labeled Basque beret but the dimensions indeed make it a mountain hunter's beret.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2021
Negative review
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Response from Chapellerie Traclet
Hello
Thank you for your comment but what issues do you have with the hat?
Please tell us more about this review.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2021
I have already given my opinion several times on the ordered item, a very average quality. Too bad because the hat is beautiful.
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Response from Chapellerie Traclet
Hello, thank you for your comment, it is of course possible to change the beret if it does not suit you. Remaining at your disposal. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2021
Usually satisfied. For my last order (I am a loyal customer), I am unhappy. A part of the product (but which gives all the charm to the hat) does not match the photos of the article. The response from customer service: it's the manufacturer's fault, figure it out yourself...
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Response from Chapellerie Traclet
Hello, thank you for your message, I am sorry if due to lack of time I could not respond to you Friday afternoon. I did not at any time tell you to figure it out. Today, Sunday, I will take the time to answer your question. For the cord, you need to pass the end that is too long through the part that remains around the crown. If there is a problem, we can make one to your size to satisfy you as best as possible. During this Christmas and COVID period, we are doing our best to respond as quickly as possible. Thank you for your understanding. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
I received the beret in a simple envelope folded in two. I am really disappointed, I really can't see myself giving it as a gift like that! I should have followed my first impression and bought it on Amazon, at least there, presentation matters, the beret is in a cardboard box, the minimum!
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Response from Chapellerie Traclet
Hello
The Flechet Basque beret at 15 euros is sent in a simple envelope because this model is not sold by the brand in a box.
Such a beret cannot be sent in a box that will take more packaging than the product.
We do have berets with boxes that are noted but unfortunately not this model.
We have taken your message into account and we will see if we can improve the packaging of this model.
Best regards
Traclet Sebastien.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2021
Hat too big, the size does not match my head circumference.
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Response from Chapellerie Traclet
Hello, it is of course possible to return the item for another size. Please let us know when you return it. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2021
I RECEIVED NOTHING!
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Response from Chapellerie Traclet
Hello
Thank you for your message, as requested by email we called you to discuss the delivery issue. We have not received any response from you except for this message.
The Colissimo tracking 6m18000924424
Indicates that the package is being delivered to the pickup point.
We have just made a complaint today.
As we advised you, it is best to call the post office to get the package.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2021
The site does not work well. After placing an order, I received a message informing me of a stock shortage, I ask about the delay, same automatic response about the stock shortage, the next day I received the package.
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Response from Chapellerie Traclet
Hello, thank you for your message. The order was placed on 12/11/21 with a product that had a delay of 2-3 weeks as indicated when choosing the size on the site. Then, the bob was shipped on 17/11/21 because we finished it in production; that is why on the day of your email, a tracking email was sent to you. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2021
The hat arrived dirty. On a black hat, it shows.
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Response from Chapellerie Traclet
Hello
Please excuse us.
Can you send us a photo at [email protected]
We can send you a brush to clean the dust.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2021
To avoid
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Response from Chapellerie Traclet
Hello
Thank you for your message, we experienced a delivery delay. We hope the cap meets your satisfaction.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2021
Package missing from the delivery point
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Response from Chapellerie Traclet
Hello
The order was indeed sent from us on time for you to be delivered the next day. Please excuse us if TNT had a delivery issue at the pickup point.
According to the tracking, the package will be delivered today.
Here is the TNT tracking 9217777522664511
https://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2021
I had ordered a black hat, I received a white one and I can't manage to return it on the site.
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Response from Chapellerie Traclet
Hello
Sorry but we did not make a mistake as indicated on your invoice and the packing list, the chosen color is white. Moreover, currently, the black color is not available for this model.
So please check your invoice as the comment is not correct.
It is indeed possible to return it by following the return procedure
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/11/2021
First hike, the tip of the stick has already detached, a bit disappointed with the product...
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Response from Chapellerie Traclet
Hello, we apologize if you encountered issues. Were you able to reattach it or would you like us to intervene? Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2021
Delivery speed OK.
However, I am very disappointed with the quality of the Miki received!
Indeed, the button located on the top is defective after wearing it for a day!!!
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Response from Chapellerie Traclet
Hello
Thank you for your message, please excuse us for this inconvenience.
Please send us a photo at [email protected]
Thus we will proceed to send a new Miki with a return label for the defective model.
Best regards
Traclet Sebastien.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/10/2021
Very beautiful product, however be careful if returning, it is at your expense and delivery costs are not refunded. Too bad.
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Response from Chapellerie Traclet
Hello
thank you for your message, yes the shipping costs remain at your expense for the return and we take care of the reshipment.
As indicated on our site, we have the PayPal system that covers return shipping costs, so you do not pay for the return of the products.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2021
The product is not what I expected, the color rendering is misleading.
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Response from Chapellerie Traclet
Hello
Please excuse us if the photo is not of good enough quality.
What color did you receive?
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2021
Easy to order, I received my package quite quickly. However, I do not like the cap I received at all because it was not highlighted on the site, it is very difficult to see the white visor of this cap which makes it horrible (sorry). I will request a refund.
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Response from Chapellerie Traclet
Hello
Thank you for your message.
This specific feature of the visor is indeed highlighted by a single photo showing its visor that advances with its beige color.
It is certainly possible to return it for a refund if you do not like it.
Remaining at your disposal to exchange before proceeding.
Best regards
Traclet Sebastien
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