Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Fast shipping on the site, the same day, well-packaged, for a product of lesser quality
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Response from Chapellerie Traclet
Hello
Thank you for your message.
If the model received is not suitable, it is of course possible to change it for a higher quality if this model does not suit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2021
I am disappointed with the received item because it has a weird shape that is really not nice, it has 2 bumps on the sides... if I want to exchange, I have to pay fees to return it. I had already paid shipping fees, it starts to be a lot. No commercial gesture from customer service. So be careful, be sure of yourself!
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Response from Chapellerie Traclet
Hello
we are sorry if the product does not suit you. This model has been sold for many years with a rating of 4.4 out of 5 which is still a good rating for a product at 13 euros.
As with any exchange, we share the shipping costs, you take care of the return to us and we take care of the reshipment.
On a product at 13 euros, we cover the reshipment which amounts to 4.95 euros but we cannot cover all shipping costs.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2021
marking issue
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Response from Chapellerie Traclet
Hello
yes the person made a mistake who does the marking made a mistake, a new one is being sent back.
Please excuse us for this error.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2021
for the delivery great but the cap leaves much to be desired
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Response from Chapellerie Traclet
Hello
What is the problem with the cap?
We have several qualities of caps in this model ranging from 29 euros to 70 euros.
It is possible to change it if it does not suit you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2021
lamentable at all levels the boxes arrived open and damaged the lost package the company Traclet never called me back after being engaged
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Response from Chapellerie Traclet
Hello
We have made the necessary claims to the post office.
You even received an alert from the post office stating that we have taken the follow-up steps.
Like all packages, if this one is open, it must be refused.
In the case where the packages have been opened, please send us photos so we can take the necessary steps with the post office.
We had indicated that we were taking the necessary steps with the post office but not to call you by phone.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/01/2021
Very bad: I ordered a hat from the brand Jacaru but received a hat from the brand Aussie Apparel.
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Response from Chapellerie Traclet
Hello
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2021
I am not satisfied, the product sent was not the right one and little explanation for making the return and a photo to print for the return slip, it's a bit mediocre and not very professional
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
-email not received before delivery.
-delay in delivery.
-order at 190 euros and not a single gift in my package (hat care). disappointed and I would even say very disappointed.
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Response from Chapellerie Traclet
Hello
As indicated during our exchanges, one of the Tilley hats had a delay because it is made in Canada and with the Covid pandemic, the hat has been delayed a lot.
We have taken your comment into account for a care product.
We can offer to send you a hat brush.
Thank you for your feedback.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2021
Order received a week later, without order tracking, even though I had paid for express delivery (max 48h).
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Response from Chapellerie Traclet
Hello
Please excuse us, the order was placed Friday afternoon and it was sent out on Monday by TNT.
An email was indeed sent on Monday at 6 PM.
Following your calls this week we have made complaints.
To date we have not received any feedback from TNT.
We will keep you informed on Monday.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2021
to this day still not received my order
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Response from Chapellerie Traclet
Hello
we will proceed with a new shipment for your chapka because TNT has not yet responded to the tracking of your package. The order should reach you next week.
Please excuse us for this inconvenience.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
I wonder if this is a scam, I ordered and paid for this hat months ago and still have received nothing
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Response from Chapellerie Traclet
Hello
please excuse us for this delay, the order will ship tomorrow from us as we are waiting for the TILLEY hats tomorrow.
Indeed, the brand has delays due to Covid 19 in Canada.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2021
The product received does not seem new
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Response from Chapellerie Traclet
Hello
thank you for letting us know why you indicate that the product is not new.
This hat, as shown in the photos, has passed on the top of the crown and is darker elsewhere.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2020
My order was overlooked. I had to send an email for them to realize that my order had not been shipped after 1 month of waiting.
I also received a different item from mine during the first shipment.
The second shipment was the item with the correct name, but it had nothing to do with what I ordered 1 month earlier, the shape was different and the colors too. Maybe it was the old collection I had seen. Or if that is not the case, the addition of the term 'non-contractual photo' should be added.
In any case, I am very disappointed...
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Response from Chapellerie Traclet
Hello
please excuse us for this delay and this error.
Please send us a photo to [email protected] so we can make the change with the correct model.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2021
First order on this site and really disappointed. Cap ordered supposedly available within 48h. Cap received different from the one ordered, without any explanation and strangely the one actually ordered is no longer available for 3 to 4 weeks!!! So I think it was a default shipment. Otherwise, delivery of the wrong product was done within the deadlines.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2021
but there is no invoice with the order
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Response from Chapellerie Traclet
Hello
the invoice was sent by email, otherwise it can be found on your account on the site.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2021
I have not received my order and I have no news about it
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Response from Chapellerie Traclet
Hello
this is not correct, you have indeed received the tracking of the package which left on January 13, 2021 for an order placed on January 13 as well.
As indicated in the tracking below, the package encountered a problem, it invites you to contact the post office or our services.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A20275532129
We have noted your remark as well as your email in the minutes.
This is therefore not a comment.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2021
Disappointed. Bad information on the site:
1/ engraving at 250 characters but an email asks me to limit to 20 characters!? : so I would have chosen a competitor.
2/I receive an email informing me of the shipment of my package while I receive an email afterwards asking for a modification: so my order was not processed!
I hope to be an isolated case.
Normal delivery and good protection.
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Response from Chapellerie Traclet
Hello
Yes when receiving your order, we sent you an email because there was an error.
The length of the text was over two lines in full length and it is not possible to make it that long.
We have modified the information on the length of the text.
It is not that we want to limit the text but mainly that afterwards the text is unreadable and therefore the customer is not satisfied.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
5 hours to finally manage to place an order at 2 AM ... NOT NORMAL!!!
Payment difficulties on your site!!!
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Response from Chapellerie Traclet
Hello,
We are sorry for this ordering issue, if you have a problem in this case please contact us by email or at 04 77 71 40 58.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2020
No delivery time respected, no apologies, no commercial gesture. Too bad the product is very good
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Response from Chapellerie Traclet
Hello
I find this comment unfortunate as we have clearly explained the delivery delay and we apologized for this delay in an email.
Furthermore, we provided you with a hat box worth 10 euros as a commercial gesture.
Please let us know what else you would like to satisfy you.
Thank you anyway for your comment on the product.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2021
I find the cap not compliant, way too big
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Response from Chapellerie Traclet
Hello, in this case, it is of course possible to change it for a less wide model.
This type of cap is indeed the Irish cap of the peaky type. Then, depending on the face, it can also change on oneself.
Remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2020
I placed an order on December 2. As soon as I finished, I received a first questionnaire from you. Then, after almost 3 weeks of silence, I sent an email asking what was happening since I had received nothing. In response, I was told that the package had been sent while I had no information from the postal service. A week later, still having nothing, a new email with a delivery deadline. A package arrived on Monday, January 4, with only 2 items. I asked for explanations for these items and I am still waiting for a response.
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Response from Chapellerie Traclet
hello
you received an email from avis verify because we already made a first shipment as we indicated in our emails.
A second shipment was made of the items we still had in stock. We should send you the missing items by next week.
Sorry, we were able to respond yesterday to your email of the day.
Thank you for your understanding, please excuse us for these inconveniences beyond our control due to the non-receipt of the first shipment.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Did not receive the correct item. Following the various emails sent to customer service, I am told that the fur can have a different color! I ask to be reimbursed for the shipping costs, no reaction. I return the hat, what about the return costs?
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Response from Chapellerie Traclet
Hello
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
I have not yet received the ordered product
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Response from Chapellerie Traclet
Hello
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
Hello
Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.
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Response from Chapellerie Traclet
Hello
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Wrong item sent and nonexistent after-sales service
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Response from Chapellerie Traclet
Hello
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
excellent choice but the photos are not representative of the item for example for the 3 beanies that I will unfortunately send you
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Response from Chapellerie Traclet
hello
what is the problem with the beanies?
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
I received my order but not at all my size I measured my head 56 cm I ordered 56 and it's too small now I have to return it at my expense and I don't know what size to order my head is still 56 cm!
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the received model with the size indicated on the cap for verification.
Email [email protected]
Also, be careful with the rigid marine caps as they have an inner band.
It is therefore much less flexible and adjustable to the head size than a classic cap that will adapt to your head size.
Waiting for your response.
Best wishes.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
Useless and incompetent
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
What issue did you encounter with your order?
You can send us your issue at [email protected]
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/12/2020
Product received and well followed. But packaging much too simple, cardboard damaged and dented everywhere. And the disappointment came upon opening. Many poorly made details (visor edge poorly cut, headband with non-sewn threads, inside of the hat different from what is indicated on the site). For a hat at 195 euros, we end up with a hat worth 45 or 60 euros. After the material and the overall product is compliant.
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Response from Chapellerie Traclet
Hello
thank you for sending us a photo of the received cardboard and a photo of the hat.
In case the cardboard is damaged, please refuse the package to avoid any issues with the post.
If it is not the right product, we will proceed with its exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2020
I did not receive what I ordered. The black cap with a red Soviet star that I bought arrived without the star. Too bad because that was the reason I bought it
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct cap.
Happy end of year celebrations.
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
I am disappointed because I paid for a gift package. In the box, the packaging is all deformed and the gift package is poorly done... I have to make another one. 3 euros for that is limited.
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Response from Chapellerie Traclet
Thank you for sending us a photo of the packaging at [email protected]
Thus we can proceed with the refund of the 3 euros.
Happy end of year celebrations.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2020
Poorly packaged
The box is too small for the delivered hat.
A hard box would be more appreciated. Quite disappointed given the price of the hat
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Response from Chapellerie Traclet
hello
thank you for sending us a photo of the box and the hat because normally our boxes are adapted to the dimensions of the hat.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2020
Hello order placed on October 25 delivered on December 17 after several emails and phone calls but the beanie is compliant with the ordered product happy
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Response from Chapellerie Traclet
hello
please excuse us for this delay which was however well noted as about 2 weeks for delivery.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
No invoice, package without delivery note
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Response from Chapellerie Traclet
Hello
invoices and delivery notes are no longer sent in the package due to identity theft of some of our customers.
We have therefore sent you the information by email and it is also on your personal account.
Remaining at your disposal
sincerely
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2020
Received without a label, without the order or delivery slip
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Response from Chapellerie Traclet
Hello
the miki beanie only has a manufacturing label on the product. It includes both its composition, its reference but no paper label.
For the order slip, as indicated on the site, they are sent by email and are also on your personal space.
Remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
Still have not received my order placed since November 26. I can understand that with the holidays there may be delays but no email from them and no response to the 2 I sent them. However, the amount has been debited from my account. First and last time I place an order with them.
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Response from Chapellerie Traclet
Hello
as replied by email twice to your email registered on the site, the bowler hat in size 52 cm was in production. It should leave at the end of the week, either Friday from us.
We also just left you a voicemail, hoping you received at least one of the three messages.
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2020
Package not received despite three reminders where I was made to wait saying stock pending!
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Response from Chapellerie Traclet
Hello
as indicated when ordering, it had to be manufactured.
During your last call, we indicated we would send you an order tracking, which we have done and are providing you again today.
colissimo 6H12210928128
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2020
It mentions product available and once the order is paid, I am told that there is a stock shortage.
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Response from Chapellerie Traclet
Hello
the information is well noted in red on the product sheet (4-5 weeks) but also on the order summary and confirmed by email
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/3074-casquette-irlandaise-bleu-chine-hanna-hats.html
sincerely
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
Disappointed because when I ordered I had the choice between size 57 or 59 and upon receipt it turned out to be M or L so size error
Misinformed and extra cost for exchange!!!
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Response from Chapellerie Traclet
Hello
the size of hats at the international level is 56/57 or M and L 58/59 cm.
You chose during the order a size 59 or L.
This does not change anything about the error during the order.
Since you want a size 57 or M which is equivalent.
Thank you for your feedback.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2020
I have not yet received delivery
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Response from Chapellerie Traclet
hello
yes it is normal since as indicated during the order, the cap will leave at the end of the week from us.
Best regards
Traclet
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