Customers consistently praise the store for reliable, on-time delivery and careful packaging that protects items during transit, with many mentions of fast shipping and well-presented arrivals. Product quality is a clear strength, with descriptions noting accurate representation, good finishes, and items matching what was ordered, including well-made caps and suitable sizes. The store’s customer service and overall reliability are highlighted through responsive contact, helpful assistance, and repeat positive experiences, with several buyers planning to return or recommend the site to friends. Overall, the experience is described as smooth and dependable, with multiple reviews emphasizing prompt delivery, order accuracy, and supportive staff.
Beautiful site good delivery too bad for the defect of the ordered product
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Response from Chapellerie Traclet
Hello
please excuse us if the cap has an issue.
Thank you for sending us a photo at [email protected]
thus we can proceed with its exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2020
Customer service absent, no response 48 hours after sending a follow-up email...
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Response from Chapellerie Traclet
Hello, we have indeed responded to your emails. As well as complaints to the post office 6 request(s) in progress 1 alert(s) on the package. We have also responded during your calls. Please excuse us for the inconvenience independent of our will as the package left on time from our side but the post office had issues with its relay bridge. Thank you for your understanding. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/08/2020
I received a similar product, the hat has no brand and even less a label... Not at all satisfied
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Response from Chapellerie Traclet
Hello, The ordered hat model is the Alpine hunter beret made of 100% wool and handcrafted. It does not have a label on this model. If this model does not suit you and you want a model with a label, we have the Laulhère alpine hunter beret. Here is the link on our site https://www.chapellerie-traclet.com/fr/beret-militaire/7597-beret-chasseur-alpin-marine.html Thank you for returning it to our address Chapellerie Traclet 14 impasse bardin in Roanne. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2020
Very bad. I ordered 2 hats, 1 was shipped, I am still waiting for the second. Date of your order: 14/07/2020 Details of your order: Hat Trilby Dark Blue Linen - Stetson - Size: M - 56/57 cm. Impossible to reach customer service by phone, the subscriber is absent. Receiving a summer hat in September or even October, no use. I am still waiting for someone to cancel my order and refund my purchase.
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Response from Chapellerie Traclet
Hello, we are reachable at 04 77 71 40 58 from Monday to Friday from 9 AM to 12 PM and 2 PM to 5 PM. We will check the second shipment on Monday, but normally we sent you an email asking if we could send it to you, but the last email sent on July 21 did not receive a response. Thank you for getting back to us. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2020
We are asked for our opinion, I said it took three months to receive two caps and that was not considered, so do you want me to say they are excellent?
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Response from Chapellerie Traclet
Hello, how to accept a defamatory comment. You indicate three months when the delivery was made in 4 weeks knowing that the delay is longer with the manufacturing time of the model as well as customs. The order was placed on July 16. We are on August 13. That makes 4 weeks or at most one month. Here is the tracking of your order: Shipped Hanae TRACLET 06/08/2020 16:32:13 Payment accepted 16/07/2020 12:17:02 Awaiting restocking 16/07/2020 12:17:00 As indicated during the order, the delivery time was 2-3 weeks as we had no more in stock. There must therefore be a confusion of orders. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2020
bad
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Response from Chapellerie Traclet
Hello, the Peaky Anthracite Irish Cap is an authentic Irish-shaped cap. If you have a model that resembles better to you, we are of course listening as we make them for our customers based on old models or models created by them. Furthermore, if this model does not suit you, it is of course possible to exchange it, but there is no need to make a remark if you do not like it when we have people who know the film and are satisfied with it. The cap is rated 4/5. Thank you for indicating the type of cap you are looking for so we can see if we can make it for you. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/07/2020
Cap received in poor condition and poor finishes... very disappointed
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Response from Chapellerie Traclet
Hello, we have taken your message into account. Please send us photos of the cap with what is not suitable so we can proceed with its exchange if there is a defect. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
Does not correspond to the order I made.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. If this is the case, please send us a photo of the item received to our email address [email protected] with the order reference, so we can proceed with its exchange. We are reachable by email but also at 04 77 71 40 58. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2020
This was not what I ordered and the delivery was chaotic
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Response from Chapellerie Traclet
Hello
the order was placed on Saturday, July 4, and it was sent on Monday, July 6, then for Austria currently with COVID, the delays may be a bit longer.
For the hat, what model did you receive?
Thank you for sending us a photo at [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/06/2020
Delivery times extremely long, without explanations or apologies... Regarding the games, even if you win, you receive nothing. Not reliable, indifference towards the customer.
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Response from Chapellerie Traclet
Hello, please excuse us for the delays, but as indicated when ordering the umbrella and the straw hat, the delay was 2-3 weeks for the hat and 1-2 weeks for the umbrella. The delay for both products was 1-2 weeks in addition to the announced delays. We apologize for this. For the gift, please send us the message at [email protected] so we can send it to you as we did not receive this information. We hope, however, that the products satisfy you. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2020
A good product exactly as advertised. However, a total lack of communication from the after-sales service. After the purchase, no further information on the progress of the order.
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Response from Chapellerie Traclet
Hello, we apologize for the manufacturing delay, but our Italian manufacturer had a lot of delays due to the lockdown, which caused production delays. We tried to keep you informed by email and phone. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2020
Cheap rubbish! Bad quality!! Cheap flimsy material!! Avoid this company!!
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Response from Chapellerie Traclet
Dear, we have been selling this hat for 10 years and it is the first time we have this return. If you don't like it, you can return your hat. Regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/04/2020
I am disappointed for a site that claims to be French; the hat is not French.
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Response from Chapellerie Traclet
Hello, we are a French site and we sell international products. But also many French products. Examples: https://www.chapellerie-traclet.com/fr/chapeau-traveller/669-chapeau-safari-coton.html https://www.chapellerie-traclet.com/fr/chapeaux-tissu/4793-chapeau-safari-serengeti-coton.html Furthermore, the information on the product sheet, the place of production is clearly noted https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/8212-chapeau-de-randonnee-cache-nuque.html#/taille-m_56_57_cm Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2020
Not satisfied at all with the delivered hat. The sizes of this model are poorly indicated in the store. I end up with a hat that is too big that I cannot return, as shipping costs from Switzerland are prohibitive and the store does not cover return shipping costs. Despite a message to customer service, nothing was offered to me...
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Response from Chapellerie Traclet
Hello, regarding the sizes, please let us know what we should have added. Indeed, on the product sheet, all the information about the available sizes is there. Furthermore, we have a dedicated page that explains how to measure your head, which is also directly linked to the product page. As for the customs documents, we have verified and during the shipment, they were indeed placed in a pouch as we have the duplicate for our accounting service which is well edited. Finally, regarding return shipping costs, you paid with PayPal, and as we also indicate on the product sheet, shipping costs are reimbursed by PayPal following the procedure https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal. Remaining at your disposal. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2020
Not satisfied, did not get what I wanted.
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Response from Chapellerie Traclet
Hello, we indicated that the product would be sent later as we were waiting for the Flechet hat since we ordered it from Flechet. It will therefore be sent to you in the tax since when the shipment is made, it is already paid. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2020
We are not very far from fraud!
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Response from Chapellerie Traclet
Hello, the hat, meaning the material and the bell, is made in Montecristi and the shaping, as indicated, is made in Italy. This information is noted on the product sheet. Thank you for checking your messages. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2020
Being led on is never pleasant, I am waiting for a full refund of the order, which I never received. Very unhappy, disappointed, and angry.
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Response from Chapellerie Traclet
Hello,
Here is all the tracking of your order and as indicated, the package was indeed sent from us on 29/05/2020
Refunded Hanae TRACLET 02/07/2020 18:33:38
Shipped Hanae TRACLET 29/05/2020 14:46:30 6A18708648974
In delivery Hanae TRACLET 29/05/2020 09:43:48
In production Hanae TRACLET 27/03/2020 09:01:27
Payment accepted 26/03/2020 15:41:30
Awaiting restocking 26/03/2020 15:41:28
As requested, despite the loss of the package, we have refunded you via PayPal.
We offered to resend it as soon as we had the hat.
But as explained, the brand is American and as we know, currently in the USA with COVID, many companies are closed.
This therefore causes delays in our restocking.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2020
Still waiting for my purchase. Very unconsiderate in email exchanges.
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Response from Chapellerie Traclet
Hello
Following your order from Friday, June 12 in the afternoon, the order was sent on Monday, June 15 from us. This package has been lost by the post, we indicated that we would send you a new one.
We have already sent you two emails to inform you that as soon as we receive it, we will send it to you.
What more could we do? We understand that the package is delayed but we are dependent on both the post that lost the package and also on our manufacturer who is currently taking time to deliver to us.
We will keep you updated during the day regarding the shipment of your order.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2020
I ordered and received 2 hats 'one size'; one is perfectly in line with what I expected after having already bought one; the other has a circumference larger than the first by SIX CENTIMETERS. Curious 'ONE SIZE'!!!
I made a complaint; the next day I was asked by email to send a photo, which I did without delay. For several days I have been waiting for a response regarding this second hat that I absolutely cannot wear.
Curious one size!
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Response from Chapellerie Traclet
Hello
Following your message of July 23, we contacted our manufacturer.
Please excuse us for this delayed response but our manufacturer is currently understaffed due to the crisis, so the response time is longer.
We have found a similar model to the white one, so here are the attached photos.
We can offer to send you this model as a replacement for the received model.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2020
Hello,
Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big.
My disappointment is not related to the item being too big, as that can happen, but to the return procedure!
1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)!
2° - The purchase amount was: €23.50
3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00!
In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!!
You will understand that I will not repeat the experience!
Best regards.
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Response from Chapellerie Traclet
Hello
The return shipping costs as indicated on the site are the responsibility of the buyer. We already partially cover the shipping costs but we are not able to cover return shipping costs.
Otherwise, as indicated on the site, you can make the payment via PayPal and in that case, PayPal will cover the return shipping costs if you wish.
In this case, we also lost money, whether it is for the state or the banks as well as the post, we have lost costs from all sides.
We have models with sizes for example the fiddler
https://www.chapellerie-traclet.com/fr/casquette/3925-casquette-fiddler-brixton-noir.html#/couleur-noir/taille-54_cm
We can offer you a credit for the return shipping costs but we cannot refund them.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2020
The model received is not the one ordered
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2020
Hello, I apologize, but the material is missing the famous adhesive much more practical than having to provide a tube of glue to attach the cork to the hat! So a purchase error for me. Best regards.
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Response from Chapellerie Traclet
Hello, the cork wedges are not glued. They are fixed between the grosgrain and the fabric of the headgear. Cork strip - head reducer To quickly and easily reduce the circumference of your hat. If your hat is a bit large, you can adjust it by inserting a cork strip under the inner band of your hat. To do this, simply place it between the inner grosgrain and the felt/fabric or straw (depending on the material of your hat). Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2020
No navigation issues on the site, however, I am very unhappy with the customer service I contacted because I am not satisfied with my product, it is damaged, I never received a response.
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Response from Chapellerie Traclet
Hello, we have indeed responded to your message. To date, we have not received any feedback from you. Best regards, Traclet Hat Traclet Hat Traclet - Hanae TRACLET Sent on 02/06/2020 19:12:55 Subject Customer service Discussion ID 32866 Message ID 79886 Message Hello, Thank you for sending us photos at [email protected] We will check with our manufacturer if we can get it without marks. Indeed, we had them in stock and we sent you the last one. We should have more in about 2 weeks to replace it. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet [email protected] Sent on 01/06/2020 10:39:59 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Mobile/15E148 Saf Subject Customer service Discussion ID 32866 Message ID 79787 Message Hello, I am contacting you regarding my order number 211861, the item is all scratched and shows signs of wear, it seems second-hand. I am very unhappy to have spent 80€ for an item in this condition! I can send you photos to show you what it is. I await your news, best regards. Fanny Buisson Reply to this message
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2020
Catastrophic... long delivery, very very long to Rouen... I am returning a hat that does not fit, and after multiple phone calls to a very friendly reception where I specify several times that it is to my address in Paris that I must be delivered, I am told yes yes we understood... after a month of delay, the new hat is delivered... to Rouen.
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Response from Chapellerie Traclet
Hello
Yes, the first delivery was correct rather quick given the COVID situation.
For the exchange, the post software did not take into account our address change. And we therefore sent it to your address in Rouen.
We try to do our best but unfortunately we could not change it.
We hoped for some leniency.
However, we hope that the hat satisfies you and that you will return to our site.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2020
Bad packaging: 1 sheet of paper.
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Response from Chapellerie Traclet
Hello
All our hats like Borsalino deliver their hats wrapped in tissue paper.
Please let us know how you would like to receive your hat?
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2020
Delivery in 24-48h on the product sheet. Shipped 12 days later following a demand through PayPal. And while I had indicated that given the delay I was canceling my purchase. So the package was shipped, which will stay 10 days in storage before returning to the seller, as I am no longer there to retrieve it.
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Response from Chapellerie Traclet
Hello, The information on the delay is clearly noted on the product sheet when choosing the size. You can check https://www.chapellerie-traclet.com/fr/chapeaux-tissu/439-chapeau-safari-coton-3-coloris.html#/taille-l_58_59_cm The delay indicates delivery within 2-3 weeks. Furthermore, this delay is also indicated in the order summary. Finally, an email was sent to you at the same time as the order to inform you that we had a restocking. Payment accepted 20/05/2020 18:09:18 Waiting for restocking 20/05/2020 18:09:16 The information on the delay has therefore been provided three times. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2020
This company collects payment before delivery.
After several reminders by email, I finally received an explanation. The cause being the lockdown. This does not excuse the early withdrawal without my consent.
Very unpleasant on the phone. Too bad!!!! Despite the quality, I will not order from them again.
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Response from Chapellerie Traclet
Hello
Yes, payment is made at the time of purchase like most internet sites do. Even Amazon does this.
If you wish to make a payment upon shipment, you can do so by check and in that case, the payment is made upon shipment of the goods.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2020
Not satisfied, this is my first and last order on this site.
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Response from Chapellerie Traclet
Hello, The information on the place of production of this hat is clearly noted in China. We also have models made in France, but we are not responsible if you ordered a product made in China which is clearly noted on the product sheet. It is of course possible to change it if it does not suit you. Example of a product made in France https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/553-chapeau-de-jardin-paille-naturelle-traclet.html But also made in Italy. At your disposal to exchange the product. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2020
Quality product indeed... but does not correspond to the model ordered! I ordered fine wooden clogs with a rounded tip and received a wide model with a pointed tip!
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Response from Chapellerie Traclet
Hello, We only have two models of clogs. One classic and the other in leather. The tip may be different but the shape is indeed the same. Please send us a photo of the model received for verification. Email [email protected] We hope, however, that this product satisfies you. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
If the design of a cap with a protective visor was a good idea during this health crisis... the quality of the adult caps is deplorable... very thin fabrics ready to tear when trying to remove the visors... a shame for a purchase at 25 euros nonetheless! And the cap does not at all have the quality of the one displayed visually... and two snaps instead of one which weigh down and pull even more on the very thin fabric of the cap...
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Response from Chapellerie Traclet
Hello, Thank you for sending us a photo of the model received, we can send you a replacement model if the received model has a defect. Please excuse us for this inconvenience. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2020
Satisfied with the order but very disappointed with the bucket hat received. The shape does not meet my expectations at all. This model does not suit me at all.
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Response from Chapellerie Traclet
Hello, in the case where the model does not suit you, it is of course possible to change it for a more suitable model for you. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2020
Sorry, but I have not received my very old order, about 2 or 3 months ago. I had called to inquire about it, it was in production for one of the two berets.
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Response from Chapellerie Traclet
Hello
We have made a request for tracking the package, we will keep you informed as soon as we have a response from the post.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2020
Hello, I had ordered nice blue masks and I received others with a different fabric that I do not like at all. Have a nice day.
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Response from Chapellerie Traclet
Hello
yes it's normal because as shown in the photos, each mask is different.
This is also in our description
If these models do not suit you, we can exchange them.
We can send you photos of the models currently in stock
French manufactured mask designed and made by MTM for Non-Sanitary Use
Composition Three-layer mask outer fabrics: 100% cotton (different colors)
Inner fabric: 100% polyester
Attention Printed fabrics matched - each mask has a different pattern
Washing test for 40 washes (approval by the DGA)
Category 1 mask standard - DGA approval - Ministry of the Armed Forces of April 16, 2020 signed by General Engineer of Armament Raymond Levet)
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2020
The order was rather a hassle and the size does not match
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Response from Chapellerie Traclet
Hello
What issues did you encounter during the order?
It was placed on May 9 and was sent on May 11 due to the post not working over the weekend.
What is the issue regarding size?
You ordered a size 56 cm, what size did you receive?
It is of course possible to change it if it does not fit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
The hat arrived in very poor condition and it is more than difficult to obtain the necessary information for its return. Obligation to go through a PayPal claim which has not yet been resolved....
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Response from Chapellerie Traclet
Hello
The hat arrived with a lining that is not correct but the hat is in good condition. Only the lining had an issue. You wish to change the model, which we have of course accepted.
We sent you an email the same day indicating that size 55 was in stock and that size 54 had a delay.
On May 16, we sent you another email asking if that was acceptable but we did not receive a clear response. Only how to return it when we told you we would send the hat with a return label.
So please let us know if that suits you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2020
Order placed 11 days ago, not received.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay beyond our control. With COVID-19, deliveries to certain regions are longer.
The package has been sent since May 4 from us
https://www.laposte.fr/outils/suivre-vos-envois?code=6A17545252795
According to the tracking, it is still in the delivery process in the post network.
A complaint will be made today.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2020
Good for delivery, disappointed by the size reducers.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2020
The hat was delivered late, the package was open.
The delivered hat is not the correct model ordered:
"Kangol Tropic player" delivered, "Kangol Mowbray gray" ordered.
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Response from Chapellerie Traclet
hello
Thank you for simply sending us as requested by email a received photo in order to proceed with its replacement with a good return.
In the case where the package is open, as we indicate in our sales conditions but also in all messages like here; refuse the package because we have no proof that the hat has not been stolen.
Regarding the delay, everyone knows that currently with COVID 19, the postal logistics platforms are delayed and especially that they do not operate every day (also indicated on our site)
Thank you for sending us the photo as soon as possible.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2020
Problem between the photos that represented a Kangool cap but the item was from another brand therefore on top.
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Response from Chapellerie Traclet
Hello
The cap is indeed a Broner cap and not a Kangol cap
titled
GOLF CAP - BRONER
https://www.chapellerie-traclet.com/fr/kangol/1007-casquette-de-golf.html#/taille-l_58_59_cm
here is the link for the Kangol cap
https://www.chapellerie-traclet.com/fr/kangol/912-tropic-504-ventair-blanc.html#/taille-s_54_55_cm
It is indeed possible to change it if it does not suit
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2020
There is a missing snap on the hat, I am not satisfied
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the hat with the issue encountered at [email protected]
it is easier to contact us to find a solution together in order to move forward.
Criticism is good but it is also good to contact us.
Best regards
Traclet
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