Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello, I had ordered nice blue masks and I received others with a different fabric that I do not like at all. Have a nice day.
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Response from Chapellerie Traclet
Hello
yes it's normal because as shown in the photos, each mask is different.
This is also in our description
If these models do not suit you, we can exchange them.
We can send you photos of the models currently in stock
French manufactured mask designed and made by MTM for Non-Sanitary Use
Composition Three-layer mask outer fabrics: 100% cotton (different colors)
Inner fabric: 100% polyester
Attention Printed fabrics matched - each mask has a different pattern
Washing test for 40 washes (approval by the DGA)
Category 1 mask standard - DGA approval - Ministry of the Armed Forces of April 16, 2020 signed by General Engineer of Armament Raymond Levet)
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2020
The order was rather a hassle and the size does not match
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Response from Chapellerie Traclet
Hello
What issues did you encounter during the order?
It was placed on May 9 and was sent on May 11 due to the post not working over the weekend.
What is the issue regarding size?
You ordered a size 56 cm, what size did you receive?
It is of course possible to change it if it does not fit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
The hat arrived in very poor condition and it is more than difficult to obtain the necessary information for its return. Obligation to go through a PayPal claim which has not yet been resolved....
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Response from Chapellerie Traclet
Hello
The hat arrived with a lining that is not correct but the hat is in good condition. Only the lining had an issue. You wish to change the model, which we have of course accepted.
We sent you an email the same day indicating that size 55 was in stock and that size 54 had a delay.
On May 16, we sent you another email asking if that was acceptable but we did not receive a clear response. Only how to return it when we told you we would send the hat with a return label.
So please let us know if that suits you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2020
Order placed 11 days ago, not received.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay beyond our control. With COVID-19, deliveries to certain regions are longer.
The package has been sent since May 4 from us
https://www.laposte.fr/outils/suivre-vos-envois?code=6A17545252795
According to the tracking, it is still in the delivery process in the post network.
A complaint will be made today.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2020
Good for delivery, disappointed by the size reducers.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2020
The hat was delivered late, the package was open.
The delivered hat is not the correct model ordered:
"Kangol Tropic player" delivered, "Kangol Mowbray gray" ordered.
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Response from Chapellerie Traclet
hello
Thank you for simply sending us as requested by email a received photo in order to proceed with its replacement with a good return.
In the case where the package is open, as we indicate in our sales conditions but also in all messages like here; refuse the package because we have no proof that the hat has not been stolen.
Regarding the delay, everyone knows that currently with COVID 19, the postal logistics platforms are delayed and especially that they do not operate every day (also indicated on our site)
Thank you for sending us the photo as soon as possible.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2020
Problem between the photos that represented a Kangool cap but the item was from another brand therefore on top.
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Response from Chapellerie Traclet
Hello
The cap is indeed a Broner cap and not a Kangol cap
titled
GOLF CAP - BRONER
https://www.chapellerie-traclet.com/fr/kangol/1007-casquette-de-golf.html#/taille-l_58_59_cm
here is the link for the Kangol cap
https://www.chapellerie-traclet.com/fr/kangol/912-tropic-504-ventair-blanc.html#/taille-s_54_55_cm
It is indeed possible to change it if it does not suit
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2020
There is a missing snap on the hat, I am not satisfied
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the hat with the issue encountered at [email protected]
it is easier to contact us to find a solution together in order to move forward.
Criticism is good but it is also good to contact us.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/04/2020
It's a pity that I have to claim
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Response from Chapellerie Traclet
Hello
The cap has been refunded. We will check on Monday.
It would have been simpler to send us a message to get the information.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2020
The site is fine
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Response from Chapellerie Traclet
Hello
The package left our place on March 23.
Currently, many packages are stuck in certain sorting centers due to COVID-19, which has caused a lot of delays in certain areas.
Since Friday, we have had no deliveries at our place while we ship on weekdays from the post office.
Consequently, it should arrive with a delay.
We have just made a complaint to the post office.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2020
I ordered a blue wide-brimmed hat as shown on the site, it arrived white. I contacted the seller on the same day of receipt but he is not responding!
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Response from Chapellerie Traclet
Hello
We have indeed replied to your email from 12/03/2020
Here is our message on the same day
Sent on
12/03/2020 13:50:47
Subject
Discussion ID
35890
Message ID
77057
Message
Hello,
We are following up on your message.
For order 207278, you did indeed order a rain hat in navy color and a privilege soway wide-brimmed hat in white with a gray ribbon.
What reference of wide-brimmed hat did you order in blue?
According to the photos and description of the wide-brimmed hat, it is indeed white
<a href="https://www.chapellerie-traclet.com/fr/chapeau-casquette-vacances/9510-capeline-privilege-grands-bords-soway-.html#/taille-59_cm">https://www.chapellerie-traclet.com/fr/chapeau-casquette-vacances/9510-capeline-privilege-grands-bords-soway-.html#/taille-59_cm</a>
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
I had ordered this hat to give to a friend before he left on a trip, on the site, before buying it, I see that the delivery of the product is estimated between 1 and 2 weeks, so I take it, thinking I would be on time.
The hat was ordered on Saturday, January 25, I expected to receive it by Monday, February 10 at the latest. However, I had no news of my order until February 21, the day I was informed that the hat had been shipped, my friend had left more than a week ago.
I ended up receiving the package on February 25, more than 15 days after the maximum delivery window indicated on your site. Unbearable.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2020
I had trouble connecting and creating my account. More choices on Kangol beanies please.
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Response from Chapellerie Traclet
hello
we have taken your remark into account regarding account creation, we will try to improve the creation for our next site updates.
Regarding the Kangol beanies, we remain at your disposal if you do not find the desired model.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2020
Not only were the orders completely delayed, but they were not delivered to the indicated address and were instead made available at an unknown pickup office that is far from being the closest. Result; I am away abroad without any of the three hats I ordered for my trip and now I am bothering my family with proxies and photos of identity documents at an unknown pickup office located somewhere in Kuge... city of Bosnia-Herzegovina... I am furious and unhappy.
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Response from Chapellerie Traclet
Hello
You must be mistaken.
On one hand, the order is for a hat and a hat box that was delivered to a pickup point.
This package has been at the chosen pickup point since February 17 for three days. This information was noted by email and the code was sent by text.
We have tried to contact you without being able to reach you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2020
The gray on the internet does not match at all with the gray of the cap received
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond to our request for feedback.
If this does not suit, please send us a photo to verify because since sending the order, we have not had any feedback from you.
Here is our email [email protected]
Otherwise, given your address, it is indeed possible to come to the store in Roanne to better see the color or to exchange the model if it does not suit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2020
The product is very large and the finish is poor
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Response from Chapellerie Traclet
Hello
We have taken your comment into account.
If this model does not suit you in terms of quality, it is indeed possible to return it to us for an exchange of model. We make this model cap hat with other manufacturers with higher quality.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/01/2020
A bit complicated to communicate with this hat shop.
Not attentive enough to the customer and errors in the order.
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Response from Chapellerie Traclet
hello
Thank you for taking the time to respond to our request for feedback.
For communication, we have exchanged a few times by phone, you did not indicate having communication issues.
As indicated during our exchanges, we took your order by phone and when we had the products, you were able to order them on our site.
Our Hat Shop remains at your disposal to better understand your communication issue.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2019
1 month delivery delay instead of the announced 48h. Otherwise, the product is satisfactory.
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Response from Chapellerie Traclet
hello
Please excuse us for the slightly longer delay than announced of 2 weeks.
Indeed, when ordering, the delay was well noted when choosing the size and also confirmed during the supply process by email.
We hope that the product will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2020
I am very disappointed!... Not serious I sent an email when I placed my order to report a discount that was not taken into account for a response asking me to confirm the code but impossible since the order is made so the cart is at 0
I immediately sent an email specifying it but I could justify the email received offering the discount but could not send it as an attachment due to no response on the contact and waiting to receive an email to send the letter no response from them.
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Response from Chapellerie Traclet
Hello,
In our email, we simply asked you to send us the discount code you received in order to validate it.
To date, we have only received your email asking for this discount.
However, we need this code to validate it.
Finally, regarding the delivery. The order was placed on Saturday, January 11, it left on January 13, that is, Monday for delivery on Wednesday at your pickup point and it was received on Friday.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2020
Navigation on the site without any problem. However, the delivered product did not correspond at all to the order made, I had to contact Traclet's service to rectify an unacceptable error on their part and return at my expense (30€) a cap paid 95€ that did not correspond to the quality and price of my initial order. This is almost akin to an attempt to abuse the customer..
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Response from Chapellerie Traclet
Hello
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2019
Very good site, unfortunately I made a mistake in size and when I returned it to exchange for the larger size, it was no longer available, so I waited nearly a month before asking for a refund but even that was complicated, I ended up with a credit note and the bob in question is still not available ...
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2020
I bought this enlarger for a hat ''Indiana Jones'' purchased at the Traclet store.
- The item is of very poor quality (chopped with an axe?) made in China.
Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical.
- When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain!
- Incomprehensible that Traclet could sell this kind of item absolutely not suitable.
We were used to better!!!
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Response from Chapellerie Traclet
Hello
Can you please indicate the reference of the Indiana Jones hat you ordered from us because we cannot find it.
The item has been made in the United States for over 20 years.
For the conical shape, it is not as shown in the photos.
In the case of a conical hat, you would have needed to take another enlarger.
Finally, regarding the ink, the enlarger is not made to have water because otherwise the wood will warp.
Thank you for contacting us to find a solution.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2019
crushed complement and I had asked to take care of the packaging!!! A hat or potatoes here in Indonesia is the same!
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Response from Chapellerie Traclet
Hello
Please excuse us, we do send hats in double corrugated boxes but we cannot send them in boxes because otherwise the transport could not take place.
In the case where the package is crushed, it is preferable to refuse the package because we pack them well with tissue paper but we cannot ensure that the product is not crushed.
It would have been good to note the carrier which in this case is Chronopost and not DHL because we do not work with this carrier. Indeed, it is not our fault if the carrier does not take care of the package because apart from sending it in boxes, we cannot find more resistant packages.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2019
They took a month to supply.
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Response from Chapellerie Traclet
hello
it's normal since you changed size and we had to order them.
We cannot send a product immediately when it is not in stock.
We are sorry if you decided to change the size of the products and we did not have them in stock.
It's not nice because we had to order them for you.
It would have been simpler to choose the right sizes and then we would have ordered them for you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2019
Lack of product information, - unlined not indicated.
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Response from Chapellerie Traclet
hello
thank you for sending us a photo of the inside of the cap to verify (email [email protected]).
Indeed, the product sheet indicates the information
About the Bagnola Brown Leather Flat Cap - Traclet
Composition: 100% leather
Lining: 50% viscose and 50% wool
Brim: approximately 6 cm
Made in Italy
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2019
Navigation and ordering on the site without difficulty.
But maximum delivery time of 72 hours not respected: order placed on December 20, shipped on the 26 and received at the parcel relay on December 30! And without any tracking information or apology for the delay. It was a Chapka gift for Christmas for a child leaving on December 27 to Lapland.. So return to sender with a request for a refund of the item and shipping costs in progress so to be continued..
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Response from Chapellerie Traclet
Hello
Thank you for checking your messages because on our side, we sent an email on December 27 to inform you that a second shipment was made following your email of non-receipt.
Traclet Hat - Sébastien TRACLET
Sent on
27/12/2019 10:18:11
Subject
Discussion ID
34723
Message ID
74556
Message
Hello,
We made a complaint today and a new shipment has just been made.
Please excuse us for this inconvenience due to the delay.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2019
site ok, delivery ok, but disappointment because discovered that the product is made in China!
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Response from Chapellerie Traclet
hello
the information about the production location is well noted on the product sheet (information noted: country of manufacture China) This does not mean that it is of poor quality but we also offer it because some customers want this model:
https://www.chapellerie-traclet.com/fr/bonnet/7355-bonnet-de-nuit-noir.html#/couleur-noir/taille-taille_unique
Moreover, we sell night caps made in France, in Roanne in the Loire at the price of 19 euros.
https://www.chapellerie-traclet.com/fr/bonnet/2056-bonnet-de-nuit-noir.html
It is of course possible to change it if it does not suit you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
Notable small defect on the felt, absence of the cork bands usually provided with Stetson items, size (Chinese) very approximate - larger than American references: the M corresponds largely to an L -, hat delivered without the original brand box, in packaging too tight for the width of the brims, additionally poorly secured packaging (loose paper bands scattered around the hat). Usually, one expects more care to be taken with an order, especially when it is made at a high price. Too bad...
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Response from Chapellerie Traclet
Hello
For the felt defect issue, please send us a photo to [email protected] to see if we can change it or if it comes from transport.
Regarding the size, the information that the Stetson brand even made in China runs large is noted on the product sheet at the same level as the size choice.
Furthermore, the information about the production location is noted as with every Stetson hat, here the place of manufacture is noted in China
Regarding the transport box, it is not provided with this type of hat and on the other hand no hat box is offered for this model because the classic Stetson boxes are too small.
Finally, for the size reducers, we can send them to you because like the boxes, they are not provided with all Stetson hats but we can of course send you some from our stock.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2019
Chapka with defects Russian sign damaged chapka smell of musty and dusty poor quality it is not worth 65 euros really disappointed your service did not respond to my expectations 3 I had to give my address which remained the same and the driver refused to bring the package from my home he told me I will drop it at the post office I got angry with him
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Response from Chapellerie Traclet
Hello
when sending, the chapka did not have dust.
Thank you for sending us photos as this is not correct.
Finally for the delivery, please give your feedback to the Post, we will note it with the postal complaints.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2019
Delivery received after 3 weeks when during the order this was not indicated and never an email to warn!
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Response from Chapellerie Traclet
hello
The information about the delivery time of 2-3 weeks was indicated three times.
First during the size selection, this information is repeated at the same level as the add to cart button.
Second time, during the order summary, this information is noted once again.
And finally, this restocking information is sent by email (see below the order tracking).
Furthermore, the information is repeated on the order when you log into your account.
Best regards
Traclet
Shipped Hanae TRACLET 12/17/2019 4:41:24 PM
In delivery Hanae TRACLET 12/17/2019 10:40:44 AM
Payment accepted 11/22/2019 7:30:01 PM
Awaiting restocking 11/22/2019 7:29:59 PM
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/11/2019
The products are very good but the customer service is a disaster! Difficult to get advice before the purchase, you feel like you are waking up the person on the other end of the line. And then, the same, complicated to get information for a return. It took more than 7 calls to customer service to get a follow-up and a refund for my purchase. Really very unfortunate. The products may be impeccable, it cools to try the experience again.
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Response from Chapellerie Traclet
hello
Thank you for your comment. For your information, your order was placed on November 5 at 8 PM and it was shipped on November 6. Then, you called several times and as I indicated to you, we are waiting for a response from Flechet.
Unfortunately, the information could not be given quickly because Flechet is in the process of being bought out at the end of this year and if you cannot reach me on my side, I have little information from Flechet. That is why I proposed another model that I sent you by email.
You are judging my character which is not very nice.
Finally, readers will be able to judge your comments.
Best regards
Merry Christmas and Happy New Year
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2019
I have not received the Felt hair cap, also I have paid for this
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Response from Chapellerie Traclet
Dear
we contact French post to see where your order is because we also sent you a fur felt cap
Regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2019
Very difficult like every year to have Massoud pakols in size 61/62 with the right model and color.
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Response from Chapellerie Traclet
Hello, we do not understand the comment because you ordered a sailor cap in size 61 cm. For the pakol, we can make them in size 61 cm. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2019
I have not received my order!
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Response from Chapellerie Traclet
Hello
The package is doing well in delivery
https://www.laposte.fr/outils/suivre-vos-envois?code=CB498290067FR
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2019
I waited FOUR WEEKS for the delivery of my beret due to restocking. When ordering, I was told a delay of one to two weeks. And I have had absolutely no news from the manufacturer. The only information from colissimo was when the package was deposited with them.
I do not recommend this manufacturer
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Response from Chapellerie Traclet
Hello,
Please excuse us for this delay a bit longer than expected, the manufacturing at our manufacturer took a bit longer due to numerous orders at the end of the year.
We hope that the beret will give you complete satisfaction.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2019
Order received 1 month and a half later
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Response from Chapellerie Traclet
Hello
Yes our manufacturer took 3 weeks longer than expected.
Please excuse us for this manufacturing delay.
We hope that the sailor cap will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2019
This hat that I have to give for Christmas seems quite ordinary for the price. Moreover, I fear it will be too small even when opened to the maximum.
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Response from Chapellerie Traclet
Hello, this model of docker hat is made from a high-quality fabric compared to the other model we offer. Furthermore, these hats are not worn down like a classic beanie. If, however, this does not suit you; it can be exchanged within 100 days. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/10/2019
Good quality of the product.
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Response from Chapellerie Traclet
Hello, we apologize for this slightly long manufacturing delay. We had only one in stock out of the two ordered, and the manufacturing took a bit of time. We hope that the caps will give you complete satisfaction. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2019
06-Oct
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Response from Chapellerie Traclet
Hello, the rating does not correspond to the comment. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2019
Very disappointed with the vulgar cardboard containing a hat at 100 euros.. hat delivered without gift box while it is for a Christmas gift.. I find that unacceptable on my part.. it looks like a second-hand item!!
Best regards
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Response from Chapellerie Traclet
Hello
This Brixton hat worth 90 euros does not come with a hat box but we offer them starting from 8 euros up to more than 1800 euros depending on your choice.
Furthermore, we offer a gift wrapping service for 2 euros.
This should be compared to the 90 euros of the hat with the shipping costs in colissimo offered by Chapellerie Traclet worth 6 euros.
The cardboard is made in Roanne in the Loire to ensure quality transport and avoid transport mishaps.
Finally, this hat has the brand labels wrapped in tissue paper as houses like Borsalino, Stetson, Flechet do.
Remaining at your disposal to better respond to your message.
Best regards
Traclet
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