Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I got the wrong hat. And after soon two weeks I still am waiting for my right hat.
Translated reviews
Response from Chapellerie Traclet
Hello Thomas,
Thank you for your feedback and we are sincerely sorry to hear that you received the wrong hat. To resolve this issue as quickly as possible, we invite you to contact us directly by email or by phone.
Best regards,
The shop team.
G
Grandjean G.
Rating: 1 out of 5
following a purchase from 08/06/2026
Very poor quality article
Translated reviews
Response from Chapellerie Traclet
Hello Grandjean,
We are sincerely sorry to learn that the article does not meet your expectations. Your satisfaction is important to us and we would like to discuss this further in order to find a solution.
We would need to know the issue encountered with this beret made in France.
Finally, we also offer other models made in Europe and France
https://www.chapellerie-traclet.com/fr/beret-femme/12554-beret-ida-coton-traclet.html#/taille-taille_unique/couleur-taupe
https://www.chapellerie-traclet.com/fr/beret-homme/10679-beret-authentique-ete-coton-noir-heritage-par-laulhere.html#/taille-taille_unique
Best regards,
The Chapellerie Traclet team
A
Alain S.
Rating: 1 out of 5
following a purchase from 27/05/2026
Good evening Madam and Sir, the hat is too large, yet I ordered the same size as 10 years ago.
Translated reviews
Response from Chapellerie Traclet
Hello Alain,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the size of your hat and would be happy to help you find a solution. It is indeed possible to exchange the size of this Tilley hat received as it is too big. It is also possible that over 10 years, the hat has shrunk partly due to sweat and cleaning of the hat.
We remain at your disposal.
Best regards,
The boutique team
I
Ibrahim A.
Rating: 1 out of 5
following a purchase from 31/05/2026
I did not receive them yet
Translated reviews
Response from Chapellerie Traclet
Hello Ibrahim,
Thank you for taking the time to share your experience. We are sorry to hear that you have not yet received your order. We want to understand the situation and find a solution, please do not hesitate to contact us privately so we can assist you better.
The package currently indicates that tracking is in progress for delivery to you, here is the tracking link:
https://www.laposte.fr/outils/suivre-vos-envois?code=EY975210271FR
Best regards,
The TRACLET team
P
Patrick V.
Rating: 2 out of 5
following a purchase from 31/05/2026
The product received does not match your site. There is no perforated part on the crown, the band around the crown is different from the photo, disappointed
Translated reviews
Response from Chapellerie Traclet
Hello Patrick,
Thank you for taking the time to share your opinion. We understand your disappointment and wish to clarify this situation. Please do not hesitate to contact us directly so that we can help you resolve this issue as best as possible.
Best regards,
The boutique team
E
Ethan D.
Rating: 2 out of 5
following a purchase from 02/05/2026
Order received after significant delays. Moreover, the details of the item do not match the price and the company's standing. The observed finishes are catastrophic!
Translated reviews
M
Mélanie L.
Rating: 1 out of 5
following a purchase from 30/04/2026
I ordered a black hat and received it in brown
Translated reviews
Response from Chapellerie Traclet
Hello Mélanie,
We are sorry to hear that your order does not meet your expectations. We do our best to ensure customer satisfaction and would be happy to help you resolve this issue. Please feel free to contact us privately so we can find a solution together.
Best regards,
The Traclet Hat Shop Team
P
Philippe P.
Rating: 1 out of 5
following a purchase from 26/05/2026
Significant defect on the hat, it cost me money to return it
Translated reviews
Response from Chapellerie Traclet
Hello Philippe,
Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. Your satisfaction is essential to us, and we would be happy to discuss your situation to find a solution. Please feel free to contact us directly for further discussion.
Best regards,
The boutique team
J
Jo B.
Rating: 1 out of 5
following a purchase from 25/05/2026
Not of good quality
Translated reviews
Response from Chapellerie Traclet
Hello Jo,
We are sincerely sorry to hear that you are not satisfied with the quality of our products. We place great importance on our customers' experience and would be happy to discuss with you to understand your feelings. Please feel free to contact us directly so that we can find a solution together.
Best regards,
The Traclet hat shop team
T
Thibaut L.
Rating: 2 out of 5
following a purchase from 24/05/2026
I did not receive my entire order
Translated reviews
Response from Chapellerie Traclet
Hello Thibaut,
We are sorry to hear that you did not receive your entire order. Your satisfaction is important to us, and we invite you to contact us directly to resolve this issue.
Best regards,
The Traclet hat shop team.
A
Agnes L.
Rating: 1 out of 5
following a purchase from 26/05/2026
Very beautiful hat
Translated reviews
A
Alain L.
Rating: 1 out of 5
following a purchase from 22/05/2026
Hat expected in 3 weeks, no communication about the delay, I had to call the hat shop, I feel like my order was simply forgotten
Translated reviews
Response from Chapellerie Traclet
Hello Alain,
Thank you for your feedback and we sincerely apologize for the inconvenience you encountered. Your experience does not reflect our service standards. We take your comments into account and will strengthen our communication to avoid such situations in the future. Your satisfaction is our priority and we hope to provide you with a positive experience during your next order.
The payment being made by check, there was the time for receipt of the check, your order with the payment was validated on June 22 and it was sent the same day.
Currently, letters are taking longer and we cannot ensure a shipment before the order and its payment.
Please excuse us for this inconvenience.
Best regards,
The Chapellerie Traclet team
M
Michèle M.
Rating: 1 out of 5
following a purchase from 21/05/2026
Perfect
Translated reviews
Response from Chapellerie Traclet
Hello Michèle,
We sincerely thank you for your review, even though we are surprised by the rating. Your satisfaction is our priority, and we are committed to providing you with an impeccable experience. Please do not hesitate to share your comments or suggestions, we are here to listen to you to improve.
Best regards,
The Chapellerie Traclet team
C
Claude C.
Rating: 2 out of 5
following a purchase from 21/05/2026
Product not very effective
Translated reviews
Response from Chapellerie Traclet
Hello Claude,
Thank you for your feedback. We are sorry to learn that the product did not meet your expectations. Your satisfaction is our priority and we would be happy to discuss your experience and find a solution. Please do not hesitate to contact us directly.
Best regards,
The Chapellerie Traclet team
L
Laurence G.
Rating: 1 out of 5
following a purchase from 20/05/2026
For the price very disappointed it is crooked the seam is not straight
Translated reviews
Response from Chapellerie Traclet
Hello Laurence,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we will review it carefully. Please send us a photo at [email protected] so we can discuss the issue with Stetson to find a solution.
Best regards,
The Chapellerie Traclet team.
C
Christophe O.
Rating: 2 out of 5
following a purchase from 15/05/2026
Hello The hat corresponds to my needs Best regards
Translated reviews
A
Amelya L.
Rating: 1 out of 5
following a purchase from 08/05/2026
The cap has small black dots embedded on the visor.
Translated reviews
Response from Chapellerie Traclet
Hello Amelya,
Thank you for taking the time to share your review. We are sorry to learn that you encountered a problem with your cap. Your feedback is valuable and we will examine it carefully to improve our products. Please do not hesitate to send us a photo by email to see with the manufacturer if there is an issue with the fabric or if this is normal.
Best regards,
The Chapellerie Traclet team
L
Levana S.
Rating: 1 out of 5
following a purchase from 27/04/2026
Hello, I placed my order on April 27, it was only shipped on... May 11 (!) after writing directly to the Chapellerie for news. The package then arrived on May 18. The time between the order and shipping was far too long. I was supposed to receive this cap to go on vacation and it arrived after my departure while the site mentioned shipping in 24/48h. Moreover, the indicated size XL does not correspond to a usual XL. It is much smaller. In short, that is quite unfortunate. Have a good week
Translated reviews
Response from Chapellerie Traclet
Hello Levana,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not shipped within the announced deadlines and that the size of the cap did not meet your expectations. This is not the service we wish to offer.
We are doing everything we can to improve our responsiveness and ensure customer satisfaction. Your feedback is valuable and will help us refine our offer. Please do not hesitate to contact us directly, we would be happy to find a solution to your situation.
Have a good week as well.
Best regards,
The Chapellerie Traclet team
H
Hermine D.
Rating: 1 out of 5
following a purchase from 09/05/2026
I did not receive the correct item, do not recommend
Translated reviews
Response from Chapellerie Traclet
Hello Hermine,
We are sincerely sorry to hear that you have not received the expected item. Your satisfaction is our priority. Could you please contact us directly so that we can resolve this issue quickly? Thank you for your understanding.
Best regards,
The Chapellerie Traclet team
F
François Xavier B.
Rating: 1 out of 5
following a purchase from 28/04/2026
Not effective at all. Product purchased on 20 04, still not received. Maybe today. So not very effective
Translated reviews
Response from Chapellerie Traclet
Hello François Xavier,
Thank you for your feedback and we are sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we are doing our best to resolve this issue quickly. Please do not hesitate to contact us directly so that we can provide you with a solution.
Best regards,
The Chapellerie Traclet team
J
Jeremy P.
Rating: 1 out of 5
following a purchase from 04/05/2026
The product does not suit me and the refund is impossible.
Translated reviews
Response from Chapellerie Traclet
Hello Jeremy,
Thank you for taking the time to share your feedback. We are sorry to hear that the product does not suit you. Our team is available to help you explore alternative solutions. Please feel free to contact us directly.
Best regards,
The Chapellerie Traclet team.
M
Michel R.
Rating: 1 out of 5
following a purchase from 04/05/2026
I am very satisfied, everything was impeccable. Thank you for everything
Translated reviews
Response from Chapellerie Traclet
Hello Michel,
Thank you very much for your positive feedback! We are delighted that your experience with Chapellerie Traclet met your expectations. Do not hesitate to come back, we will always be happy to serve you.
Best regards,
The Chapellerie Traclet team
P
Pierre L.
Rating: 1 out of 5
following a purchase from 23/04/2026
Good evening, the hat is not my size. It is navy blue, I ordered the jeans color. I am not satisfied.
Translated reviews
Response from Chapellerie Traclet
Hello,
it is indeed possible to exchange for a different size and color as we have received your order for this model Docker Beanie Brindisi Cotton Navy UPF 50 + - Traclet - Size: M - 56/57 cm
Reference number: 415011-MARINE
Remaining at your disposal
Best regards,
Traclet
C
Christophe M.
Rating: 1 out of 5
following a purchase from 15/03/2026
The lower plastic finish and uncomfortable feel for a cap of this price was not up to par despite a month of waiting. We will see how the return goes, especially since no cash refund is apparently planned.
Translated reviews
Response from Chapellerie Traclet
Hello Christophe,
Thank you for taking the time to share your feedback. We are sorry to hear that our product did not meet your expectations and we understand your disappointment. Please know that your return is valuable to us and we will do our best to assist you in this process. Do not hesitate to contact our customer service for any questions regarding the return or refund procedures.
Best regards,
The Chapellerie Traclet team
A
Alan J.
Rating: 2 out of 5
following a purchase from 25/04/2026
Hello, I have not yet received my package regarding order BXRFPFBUK. Can you provide me with an update on the shipment and estimated delivery date? Thank you, Alan Johnson
Translated reviews
Response from Chapellerie Traclet
hello
here is the tracking of your package sent by email by our services as well as by post
the delay for the USA is 5-9 days depending on customs
https://www.laposte.fr/outils/suivre-vos-envois?code=EY968608519FR
M
Maryline R.
Rating: 1 out of 5
following a purchase from 22/04/2026
Delivery time too long, hats too small and no time to return them as we were going on vacation. Disappointed.
Translated reviews
Response from Chapellerie Traclet
Hello Maryline,
Thank you for your feedback. We are sorry to hear that the hats did not suit you and that the delivery time was an inconvenience. We invite you to contact us directly so that we can find a solution that will satisfy you. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
J
Jean Paul B.
Rating: 1 out of 5
following a purchase from 11/04/2026
Bad product, a copy of the brand made in Orthez.
Translated reviews
H
Hervé D.
Rating: 2 out of 5
following a purchase from 19/04/2026
No exact size
Translated reviews
Response from Chapellerie Traclet
hello
on this ordered model, there is no exact size as indicated it is SM and Lxl, we have a similar model the Raguse available in size 54 to 62 made in Italy
best regards
Traclet
C
Carine N.
Rating: 1 out of 5
following a purchase from 14/02/2026
I will be completely honest, the hat itself is beautiful but the after-sales service has been terrible. I sent so many messages for my delivery to be made. The waiting time was not respected. To say during the purchase that we would have the order within 40 days, which was not the case. I waited more than 60 days to receive my order. At one point, I thought this online store was a scam.
Translated reviews
Response from Chapellerie Traclet
Hello, it's true that a Pharrell hat in red in size 62 cm is not easy to find, we are one of the last hat makers to offer this service. We understand your impatience to receive this unique hat. However, the master hat maker who makes it is the only one crafting it and on this model, it is completely molded by hand, especially since size 62 cm is a less common size. Despite this very negative note, we hope the hat gives you complete satisfaction. Best regards, Traclet Sebastien, Hat Maker.
P
Patrick T.
Rating: 1 out of 5
following a purchase from 09/04/2026
This is the first time I am not satisfied with my order. I had to return the package at my expense as it was a sizing issue that I was not responsible for.
Translated reviews
Response from Chapellerie Traclet
Hello Patrick,
Thank you for your feedback, and we are sorry to learn that your experience did not meet your expectations. At Chapellerie Traclet, we place great importance on our customers' satisfaction and are committed to resolving such issues. Please do not hesitate to contact us directly so that we can find a solution that suits you. Your trust is paramount to us.
Best regards,
The Chapellerie Traclet team.
J
Jean-Jacques M.
Rating: 2 out of 5
following a purchase from 06/04/2026
Does not meet my expectations, compared to our previous purchase
Translated reviews
Response from Chapellerie Traclet
Hello Jean-Jacques,
Thank you for your feedback. We are sorry to learn that this purchase did not satisfy you. Please do not hesitate to contact us directly so that we can better understand your expectations and find a solution. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
M
Morgan R.
Rating: 1 out of 5
following a purchase from 11/03/2026
I received a damaged hat and they ask me to pay 6.5 for a return, no I am not satisfied, to this day I still have not received the new one. I am not sure I will order here again.
Translated reviews
Response from Chapellerie Traclet
Hello Morgan,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that you received a damaged hat and that the situation did not meet your expectations. Your satisfaction is our priority and we have taken care of this return and the exchange for a more suitable model and a new size.
We hope that the hat will satisfy you this time.
We hope to have the opportunity to regain your trust.
Best regards,
The Chapellerie Traclet team
H
Hervé M.
Rating: 2 out of 5
following a purchase from 31/03/2026
The one-size-fits-all nightcap ordered and the high elasticity of the material means it detaches very quickly during the night. It clearly loses its interest.
Translated reviews
Response from Chapellerie Traclet
Hello Hervé,
Thank you for taking the time to share your opinion. We are sorry to learn that the nightcap does not meet your expectations.
We can also offer you this model in other less elastic weaves.
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we wish to provide you with a service that reflects our values. Please do not hesitate to contact us directly to discuss your concerns.
Best regards,
The Chapellerie Traclet team
M
Michel J.
Rating: 2 out of 5
following a purchase from 09/02/2026
I ordered a cap in size 58 and I received size 59
Translated reviews
Response from Chapellerie Traclet
Hello Michel,
Thank you for your feedback. We are sincerely sorry to hear that the size of your cap did not meet your expectations.
The cap from this manufacturer comes in sizes S, M, L, and XL, which are 55, 57, 59, and 61.
If size 59 cm is the size you received, the next smaller size is 57, as this manufacturer does not size in centimeter increments.
It is certainly possible to exchange it if you wish.
Your trust is our priority.
Best regards,
The Chapellerie Traclet team
A
Anne O.
Rating: 1 out of 5
following a purchase from 28/02/2026
Good quality product as ordered. However, it is disappointing that the after-sales service is so unpleasant.
Translated reviews
Response from Chapellerie Traclet
Hello Anne,
Thank you for your feedback, and we are glad that you are satisfied with the product. We apologize for the disappointing experience you encountered with our after-sales service. Your satisfaction is our priority, and we will ensure to improve our communication. Please do not hesitate to contact us directly if you wish to discuss your experience further.
Best regards,
The Chapellerie Traclet team
C
Catherine F.
Rating: 1 out of 5
following a purchase from 06/02/2026
Never received this order
Translated reviews
Response from Chapellerie Traclet
Hello Catherine,
We are sorry to hear that you have not received your order. We have just filed a complaint with Colissimo to see where the package is.
If we cannot deliver it to you, we will refund you as we had sent you the last pair.
Best regards,
The Chapellerie Traclet team
S
Sylvain R.
Rating: 1 out of 5
following a purchase from 05/03/2026
Not the ordered size, and after telling me: return of the correct size this week: I am still waiting...
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us.
We had forgotten to send you the tracking of your shipment and the package was returned to us this morning.
The package is leaving today under tracking colissimo 9M01126602604
It should arrive Wednesday or Thursday at the pickup point.
Best regards
Traclet
E
Eric M.
Rating: 1 out of 5
following a purchase from 01/03/2026
I have never been delivered
Translated reviews
Response from Chapellerie Traclet
Hello Eric,
Thank you for taking the time to share your opinion.
Your package has been waiting for you since March 5 at the relay point you chose during your order
https://www.laposte.fr/outils/suivre-vos-envois?code=9M01102299989
Best regards,
The Chapellerie Traclet team
A
Alain B.
Rating: 1 out of 5
following a purchase from 02/03/2026
I am disappointed.
Translated reviews
Response from Chapellerie Traclet
Hello Alain,
Thank you for taking the time to share your review. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority and we would like to understand what may have disappointed you in order to improve our services. Please feel free to contact us directly to discuss this.
Best regards,
The Chapellerie Traclet team
We use cookies for audience measurement and improving user experience.
English 
Français