Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
The beret is on its way to you.
Here is the tracking number 6A15221539055
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2019
I think the information about the fabric used and how it is treated is insufficient or not highlighted. I probably wouldn't have bought it if I had known that the product was mostly polyester.
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Response from Chapellerie Traclet
Hello, we have taken your remark into account and we thank you for taking the time to respond to our request for feedback. However, the information about the fabric is well noted on the product sheet like all the products we sell. In two places, one in the long description and also in the information table about dimensions, the quality of the fabric. Please let us know where you would have liked to see it because we put this information on all our products in two places and until today, this remark has not been communicated to us, especially since this product was developed for a customer based on a fabric we proposed among many others. Finally, it should be noted that this product is a cap made from an old model of Norman cap. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/10/2019
I received a pair of traditional wooden clogs, one of which had been re-glued. It is scandalous that your order services can pass off glued items!!! Of course, I expect to be sent a replacement pair. THANK YOU
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Response from Chapellerie Traclet
Hello
We have taken your message into account and as indicated by email and by phone, we would need photos of the defect in order to discuss the issue with the manufacturer and take the necessary steps for an exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2019
Sorry to say this, but the caps have nothing to do with the photos on your site. I feel like I have very wide plates on my head. It's a real shame.
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Response from Chapellerie Traclet
Hello, this impression of a plate is normal because the caps are about 28 cm. It is even more noticeable on the summer cap because it is worn and this one is wide and exceeds the face of the person wearing it. If this shape does not suit you, we have many others. Notably, the Brooklyn shape which is more tapered and less wide, the duckbill cap, as well as the traditional flat cap. We invite you to look for a shape that is more suited to your tastes. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2019
Not very responsive. Too slow for exchanges. Free exchange, but return at your expense. And 3 weeks after the return still nothing in sight. On the phone, I am told that it is in progress. Moreover, when ordering, the item went from available to 'in restocking'. In short, if you know what you want, and you are really sure of the size, go ahead, otherwise move on.
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Response from Chapellerie Traclet
Hello, we are following up on your message regarding your exchange of the Tilley hat. You ordered a size 56 cm which was sent to you on time and which we received at the beginning of September (September 6). Regarding the exchange for size 58 cm, we had to order it and since Tilley Europe did not have it, it is coming from Canada which takes a bit of time. However, we should receive it this week. An email with the tracking information will be sent to you as soon as it is shipped. Hoping to have answered your inquiry. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/08/2019
I am not satisfied because on one hand I had to contact them to receive my order and on the other hand I was not satisfied with my product which I found neglected. When I sent a message with photos, I was told that they found the received product to be compliant and expected. I simply notice that I have quality requirements that the Traclet company does not have. It's a real shame.
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Response from Chapellerie Traclet
Hello, we have taken your remark about the quality of the product into account. However, one cannot expect a hat worth 18 euros to have the same quality as a hat worth 29 euros or 69 euros. Otherwise, there would be no price difference or only the brand or a fashion effect would justify a price difference. Indeed, we offer hats starting from 10 euros but this one is not of equivalent quality to a hat at 100 euros and to us, that seems normal. Thank you for clarifying your message so we can move forward, especially since our message on Facebook has gone unanswered. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2019
I have already given my opinion on your delivery on your messaging system.
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Response from Chapellerie Traclet
Hello
Following your message, we took a bit of time because we asked for information from the post office.
They indicated that they delivered the package with a signature. That is why we asked you for photos in order to proceed with the necessary steps with the post office.
If you do not have photos, please send us a sworn statement to try to obtain compensation and to be able to send you a hat in good condition.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/08/2019
I did not receive the correct size for the kangol cap that I ordered.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. What size did you receive? You ordered a size L which is 58/59 cm. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2019
Deplorable telephone reception.
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Response from Chapellerie Traclet
Hello, please excuse us if we have not been able to respond adequately to your expectations. For this model of hat in size 63 cm, the delay was longer than expected by our workshop. We apologize for this. Here is a discount code of 20 euros valid for your next order. Code: W2UAQNIH. We hope that the hat will satisfy you. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2019
I informed that I would not be there in August and yet the hat was sent. I have no news of this hat, moreover when ordering no one informed me that it would take about a month for it to be available. In a word, my experience has been bad in every way.
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Response from Chapellerie Traclet
Hello, yes as indicated by phone, we have taken into account that you were closed in August. We therefore agreed on a return at the end of August. We do not understand your message at all. Please contact us at 04 77 71 40 58, we just left you a message. Moreover, you must have received an email from the post office because the address lacks information while we have correctly placed all the noted information on the package. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/07/2019
Delivery of a hat that did not correspond to the order. With the heatwave, this is all the more regrettable. There was no return label in the package. To this day we are still waiting for the delivery of the ORDERED ITEM.
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Response from Chapellerie Traclet
Hello, the correct package has been sent to you by email following your call. Did you receive it? Under no circumstances is the return covered if we do not make a mistake. Moreover, we have sent you an email to ask for confirmation of your new delivery address. Please communicate it to us upon receipt of this email at [email protected]. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/06/2019
A lot of choices, but the product is less pretty than on the website.
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Response from Chapellerie Traclet
Hello
Thank you for letting us know your expectations for this bucket hat at 18 euros made of 100% cotton, tailored and with metal eyelets on each side.
We have a photo of this bucket hat that is not necessarily well presented.
Thank you for helping us better understand your comment.
As for the delay, you ordered on Thursday, June 27 at 4 PM. The package was sent out on Friday, June 28. It was delivered to you on Monday, July 1 because, as indicated, delivery takes 2-3 business days since the post does not deliver everywhere on Sundays.
Thank you for your feedback.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/06/2019
Very well-stocked site regarding headwear. Lots of choices.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, the order must have passed among other orders and we did not carry out the necessary verification.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/06/2019
Hat arrived deformed
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Response from Chapellerie Traclet
Hello
Please excuse us if the hat has an issue.
Thank you for sending us photos of the hat and the box so we can make claims with our post and we will do what is necessary to send you a compliant hat.
Here is our email for the photos: [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/06/2019
While the delivery time was very good, the quality of the product leaves much to be desired: this beanie seems to have already been posted, it has a crease inside and does not look new! Moreover, the brim does not sit flat on the head which is not very aesthetic.
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Response from Chapellerie Traclet
Hello
It will be difficult for the beanie to be worn as they have just arrived.
Regarding the creases, as shown in the photos, this model is not without creases or seams.
We have other models made in France like the Beton Ciré brand that are better finished.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2019
I ordered 2 hats size 57 and only one fits, the other is too big?
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Response from Chapellerie Traclet
Hello
In the case where the size of the second one does not fit, please return it to us with the order number 191327 and indicate the size issue upon return so we can take the necessary steps to exchange it for you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2019
Order too long, paid 4.80 € to wait 5 days, that's long.
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Response from Chapellerie Traclet
Hello
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2019
A first package containing 2 caps (amounting to 80€) indicated as sent but never received. After a week of waiting, I called customer service who sent a second package which was well received but with only one of the 2 caps without any explanation from the seller regarding the absence of the second cap. Following a second call to customer service, after discussion, a refund for the second cap was issued with average politeness, implying that some customers call and say they have not received their package when they actually have. I would not recommend this site again despite the quality products. Perhaps it would be wise to consider changing delivery providers as the first shipment was lost without information.
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Response from Chapellerie Traclet
Hello
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/05/2019
The item does not match the description, it was supposed to be fully lined with 100% acrylic fleece which is not the case.
Unfortunately, having worn it because I did not see the problem right away, I can no longer return it.
Moreover, I informed the service that handles complaints who responded immediately the first time but then played ostrich for more than a week afterwards.
If I had not followed up again to get a response, I think that at this point I would still not have an answer.
This is the second time I order from you with 2 major problems each time.
Please do not send me notifications anymore as I will now order from another site.
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Response from Chapellerie Traclet
Hello,
Please excuse us for the error on the inner lining of this docker beanie.
At no time did you indicate that you had worn it and we refused a return.
We could have made a commercial gesture by exchanging it for another product or a credit.
Furthermore, if we did not respond more quickly to the second email, it is because we were waiting for a response from Stetson to communicate the information to you.
We are trying to find a solution but we are still waiting for Stetson after your second email.
Moreover, you indicated that you had already ordered while we find no trace of a previous order.
We invite you to contact us again to find a solution to your problem.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2019
Product does not exactly match the definition given by Traclet.
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Response from Chapellerie Traclet
Hello
If the product does not satisfy you, that is an opinion, but we have been selling it for several years and we have good feedback.
We do not understand your very negative message towards us when we always try to do our best.
If the product does not satisfy, it is like everything, it cannot please everyone.
In this case, it needs to be returned and we should not disparage a quality French product.
Best regards
Traclet
PS/customer review on the product
here below are two reviews on the product
Number of reviews: 2
Average rating: 5/5
Show the trust certificate
J. Laura on 05/02/2019 5/5
Very nice product, quality
C. Réjane on 15/03/2018 5/5
I like it a lot
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2019
Wrong product, plastic frame covered with poor fabric, very uncomfortable..
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Response from Chapellerie Traclet
Hello
This model of sailor cap has existed for over 50 years and is still made this way.
If this does not suit you, that is possible but you cannot say it is a bad product because this model has been made for over 50 years and if it were a bad product we would have received negative feedback.
Moreover, the reviews are positive.
If the product does not suit you, we advise you to change it.
Indeed, it is an opinion but it does not call into question the manufacturing.
The information will be passed on to the manufacturing service and also to the company's lawyer as this can be considered defamation especially since we have not received any call from you to report this and no product return.
If a product does not suit, the customer returns it. That seems logical.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2019
I received size 60 and I received size 53
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Response from Chapellerie Traclet
Hello
Sorry but the size on your invoice is noted as 53 cm.
It is indeed possible to change it if it does not fit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2019
Deadline not respected despite reminders, no explanations, no commercial gesture, received the item after 10 weeks.
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Response from Chapellerie Traclet
Hello
The explanation is simple: the person who makes them was sick for several weeks and we had delays in personalizing your tricorn hat.
We hope that the tricorn will give you complete satisfaction.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2019
The delivery of the ordered item was far too long compared to the initial forecasts, however the debit of the amount of this order was immediate.
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Response from Chapellerie Traclet
Hello
Yes, the delay was extended because Crambes no longer had fabric in stock and we had to wait for their replenishment to provide you with the right color.
We hope that the hat will give you complete satisfaction.
Please excuse us for this inconvenience.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/03/2019
I ordered a hat in size XL 60/61 like the 2 Traclets I have been wearing for 10 years, but this one is clearly cut larger, and it has sunk on my head until it hides my eyes.
I returned the hat at a return cost of 7.10€
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Response from Chapellerie Traclet
Hello
Regarding the sizes of the hats, they have not changed. However, it is possible that the ones you have had for 10 years have shrunk because cotton models shrink with sweat and during cleaning.
It is therefore possible to change it for a smaller size. However, be careful that the hat is not too tight.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2019
Average / correct
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2019
The product is good but the delays are very long.
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Response from Chapellerie Traclet
Hello
As indicated by phone, you made two orders of the same product.
One was in stock and was therefore sent within the indicated time. The other being on order, we could not send them together.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/03/2019
Unhappy because I am a loyal customer and I was sent a hat without a size and brand label.
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Response from Chapellerie Traclet
Hello
Please excuse us if this model does not have a label; sometimes certain brands send them to us this way and we have to do the verifications before sending.
The hat is too big by a lot or a few centimeters.
We can send you cork wedges to adjust it by mail.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2019
The announced elosegui finish is not at all up to par,
The first order was compliant, meaning an elosegui product, however the second one is aaaaaa!!!!!!.....Product of mediocre industrial quality with wool that
pills.
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Response from Chapellerie Traclet
Hello
We offer different qualities of berets ranging from berets sourced from Asia, Italy, Spain with Elosegui but also French qualities with Laulhère and the French Beret.
If the quality of Elosegui does not suit you, it needs to be changed but this cannot be attributed to us.
Indeed, each customer being unique, we offer different qualities.
If this one does not suit, it is better to change it.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2019
Delivery time announced 2 to 3 weeks. After 1 month of waiting, we had to call for the shipment of our item to be initiated. Address to avoid if you are in a hurry
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Response from Chapellerie Traclet
Hello
Please excuse us for this additional delay of one week.
It is not because you called us that the shipment was triggered.
Tilley had a delay in its delivery due to the upcoming summer season.
We hope that the hat will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/01/2019
It took a month to receive my order, I called three times and sent an email
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
For this delay, we sent it express so that you receive it quickly.
We hope that the caps will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2019
Delivery is zero
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Response from Chapellerie Traclet
Hello, the order was placed on January 15 and sent the same day, here is the package tracking.
Shipped Hanae TRACLET 15/01/2019 13:27:42
In delivery Sébastien TRACLET 15/01/2019 09:54:53
Payment accepted 15/01/2019 00:03:02
Then, following the exchange request, it has already been sent back from our place.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2018
Delivery date not respected
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Response from Chapellerie Traclet
Hello
Please excuse us if you did not receive information about the deadlines. They are indeed well listed individually on each product sheet and confirmed later by email.
If you have any solutions or comments to make it easier for you to get information; we are of course listening to you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2018
Deadline not respected, delivery location not respected, and it was not the ordered item.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake.
Thank you for sending us an email at [email protected] so we can send you the correct product.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2018
Item returned. Incorrect size
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Response from Chapellerie Traclet
Hello
As indicated, the Stetson sparr hat is large. As mentioned, if it does not suit, it can be changed. For that, you can let us know during the order.
For the refund, as indicated, it is in progress. It should be done next week.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/11/2018
This product seems very correct, but I was very disappointed by the communication from this supplier who writes three times Excellent American brand STETSON and you have to look further on the technical sheet to discover that this product is MADE IN CHINA !!!!
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Response from Chapellerie Traclet
Hello
The information about the place of production is well noted on the product sheet like all our products.
We are one of the only websites to indicate the place of production.
It is quite regrettable to have a negative review when we are completely transparent with the customer.
We can do a lot but unfortunately we cannot be with each person to provide them with information, especially since it is marked
Material Leather
Visor 5.3 cm
Color Brown
Shape Hatteras Cap
Brand Stetson
Country of manufacture China
Season All year round
Washable Only the inner grosgrain (cold water and ammonia)
Size - Head circumference S - M - L - XL - XXL
Gender Unisex
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2018
Too big, product returned
Smelly packaging
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Response from Chapellerie Traclet
Hello
The cap is indeed available in the next size down, either M or S.
For the packaging, when sending, we do our best to send quality cartons made in Roanne. Did the package suffer any openings or have a product on it?
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2018
Package arrived very late, difficulty getting a coherent response
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Response from Chapellerie Traclet
Hello
We are sorry that there is a delay but this is indicated during the order that the Guerra hat in size 53 is available in 4-5 weeks.
Then, when sending your messages, we responded by email during the day.
Please let us know how to keep you better informed?
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2018
They do not meet their delivery deadlines...
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Response from Chapellerie Traclet
Hello
Please excuse us for the delay, normally it is 3-5 weeks and we have gone to 7 weeks due to manufacturing delays.
During manufacturing, we are necessarily dependent on the workshop that produces it.
We hope, however, that the hat will satisfy you and that the quality is up to par.
This being still important?
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2018
Not everything is good. Some products are of poor quality.
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Response from Chapellerie Traclet
Hello
Thank you for the comment, but it would have been better to indicate it on the product because the comment is subjective.
Indeed, as previously indicated; the leather beret at 49 euros is not the same as the model at 85 and the one at 250 euros.
Then, it also depends on the expectations you have of the product because since we have been selling them, this is the first negative feedback.
Moreover, as indicated, if this model does not suit, it can be changed.
Best regards
Traclet
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