Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello, please excuse us if you did not receive our emails, we hope you at least received them on verified notice. Indeed, we sent you an email on the 24th, the day after your order, to inform you of the delay.
Fortunately, Paypal was there to respond by email because on our side, we have the emails on our server as well as those sent to Paypal.
Perhaps those sent by us ended up in spam or junk.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/09/2018
I have not received my order after 9 days. Where is the delivery 24 to 48 hours?
Translated reviews
Response from Chapellerie Traclet
Hello, as indicated yesterday, the order did leave our place on 19/09/2018 following the order placed on the 18th at 16:45.
https://www.laposte.fr/particulier/outils/suivre-vos-envois?code=CA261011395FR
As also indicated on the site, outside of France, the deadlines may be longer.
As also indicated yesterday, we have made a complaint to the post office and we are waiting for a response.
A delivery is therefore expected shortly from the Post Office.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2018
Very long shipping times, poorly made hat, as if rushed by production. Avoid!
Translated reviews
Response from Chapellerie Traclet
Hello, the order was placed on August 15, unfortunately, the post does not take packages on August 15 as it is a holiday.
The order left on August 16.
Regarding the quality of the product, what quality of straw do you want?
Indeed, we have been selling this product for over a century for Toulousaines who are part of an association.
But if you want a finer straw, it is possible to develop a higher quality.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/08/2018
Packaging box emitting a nauseating smell that is difficult to bear
Translated reviews
Response from Chapellerie Traclet
Hello
In the case where the box does not smell good, it will be complicated for us to make a comment.
Indeed, can you send us photos to see if there was a spill of perfume or product on our box during delivery.
On our side, our boxes are made in Roanne in the Loire and none emit a smell that could be unbearable, especially since they are stored in our workspace.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2018
One hat too big, the other much too. Delivery length. Otherwise okay
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for the Post as the order was placed on August 2, 2018 after 2 PM and it could only be sent on August 3, 2018.
With the weekend, it could only be delivered to the relay point on Tuesday due to road transport being blocked on weekends.
We are aware that this delay may have been significant for you and we apologize for the constraints imposed by the administration.
We hope, however, that the hats will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/07/2018
Disappointed with my order because the size sent does not match the size ordered .....
I received size XL and ordered M ....
And since I had an urgent need for this item, I am unhappy ...
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Can you send us a photo of the hat with the size to [email protected]
This way we can quickly proceed with the exchange of the hat.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2018
Delays too long
Translated reviews
Response from Chapellerie Traclet
Hello,
Please excuse us for this manufacturing delay.
Can you let us know if the cap suits you?
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2018
good
Translated reviews
Response from Chapellerie Traclet
hello
we do not understand the note associated with the comment.
If the color is not suitable, it is of course possible to change it as proposed in our email today.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2018
The order took an infinite time to arrive when it was supposed to be 24 or 48 hours...
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us for the post delay for the colissimo which should be done within 2-3 days.
Following your email from the day before yesterday, we have made a complaint to the Post Office.
In this case, the remark should be made at the post office level because as indicated by the tracking, the package could not be presented due to the impossibility of accessing the address.
Please excuse us for this inconvenience.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2018
Order received more than a month later
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, the delay of 1-2 weeks has been exceeded because we had restocking delays.
Please excuse us for this delay of a few weeks.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/06/2018
I did not receive the hat I ordered, it is a similar model but not identical. The band is only leather and brown while the model I wanted had a leather band enhanced with a light fabric part. In fact, I received the Stetson Tacoma Ava cotton hat model. Then the size is a bit large but they had warned about it on the site, having a head circumference of 56.5 I did not dare to take the size below, with a reducer I think it will be fine.
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if we made a model error.
Thank you for contacting us at [email protected] to propose a commercial solution.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2018
The hat received did not match the description. Received purple beaver model versus ordered tan fedora model! I kept the hat because it is very nice but it did not match my choice and to avoid a return. Could do better for an order over 50 euros!
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us for this color error.
Can you send us a photo of the received model by email; the email is [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2018
My problem is not the site itself, just that I sent my hat on April 18 for a special event that has already passed and I still do not have it and when you call it is already complicated to reach someone and when they do answer, you feel like they are lecturing you, very self-assured people who do not care about you and it has been a decade that I have been with you and it started with my ex-girlfriend who bought (still buys I think) all our hats and other accessories from you so I think I deserve to have the respect of your employees, thank you...
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us if we misunderstood your call.
This can happen; we are human and unfortunately, it is not controllable.
A thousand apologies.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2018
Clear site. Fast delivery, but item arrived broken (probably not well protected in the package).
Translated reviews
Response from Chapellerie Traclet
hello
As indicated in our last email, we would need a photo of the packaging (box) in order to make a claim with the post office because on our side, when sending, the box was in good condition.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2018
The order does not match the image.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake.
Thank you for contacting us to do what is necessary at [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2018
Unjustified delay between the order and receipt. I needed this hat for a special occasion and had to buy one elsewhere urgently.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us for the delay a bit longer than expected.
The delay for the black color was 2 weeks and we took 3 weeks, which is one week longer.
In case of urgency, we could have replaced it with another beret from another brand in stock.
For that, it was simply necessary to contact us to send it to you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2018
Deadlines not respected
Translated reviews
Response from Chapellerie Traclet
hello
thank you for your message.
As indicated by the site when ordering, the delay was 1-2 weeks. The information was also confirmed by email.
We are sorry but when ordering, this size 60 cm required a manufacturing and therefore delivery time that was noted at the time of the order.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2018
Promise of delivery 2 to 3 weeks, took a total of 8 weeks after 4 calls, and repeated promises of 'delivery next week' which turned out to be false 3 times. Not reliable at all, terrible experience. Only positive point: perfectly friendly interlocutor each time.
Translated reviews
Response from Chapellerie Traclet
Hello, we are very sorry for the delay.
Our manufacturer having production issues, we tried to do it as quickly as possible.
The rating is however harsh because the product is of quality. It should still be noted on the product.
What is good is also to say when it is well done.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2018
I am very sad to give this rating because the problem is the return which remains at our expense, 8.70 without tracking otherwise it's 16 euros. Your collection is super beautiful and having custom hats is not easy.
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, this rating is very sad especially for us who try to offer quality items and unique design services. Especially since this return is not our fault.
We offer to refund shipping costs with Paypal but otherwise, currently we are not financially able to cover shipping costs.
Otherwise, we would be obliged like Amazon to call on investors and unfortunately the hat world is atypical;
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/02/2018
Long-time customer and satisfied until now, I am very disappointed this time. More than 2 months of waiting, promises of receipt of goods and shipping not kept, no callbacks as promised, not a word of apology and finally, sending a hat that does not match the order, but 'looks like the one ordered' (according to Traclet). Result: I have to return the hat at my expense!
As said on the phone, Mr. Traclet, why did you not inform me of this before shipping??
It would have saved me costs and this very, very great dissatisfaction. Did you think I was stupid enough not to realize your trickery?!
I do not congratulate you.
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your message and thank you for your loyalty.
We are sorry for not having explained to you before the shipment.
But I thought that during our phone conversation you understood our issue and I explained to you why we delivered this model to you.
We are trying to find a solution to deliver you a similar product and as I indicated to you, the current house has closed and we only found this solution. This hat model was similar and of quality too but it is true not identical to 100%.
As I proposed to you, I will make you a credit note or a refund of your shipping costs. Having received the hat on Saturday, I did not have time to take care of it, please excuse me.
So I am making you a proposal this Sunday, as I am quite touched by your comment.
Please send me a message if a credit note of 10 euros suits you.
Best regards
Traclet Sébastien.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2018
Delivery too late! I left for Madeira on March 31 without my
Translated reviews
Response from Chapellerie Traclet
Hello,
Please excuse us for the delay in delivery.
In case of a delivery issue, it is preferable to call us because once the event has occurred, it is clear that the solution is impossible.
Thank you for letting us know when you have received the bachi beret.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2018
I received my hat immediately, yes, but it was the wrong hat. And a poorly made hat.
Translated reviews
Response from Chapellerie Traclet
dear, excuse us if we make an error, can you send us the reference you received and we will send you the correct reference.
regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/01/2018
Note: 0
My package does not correspond at all to what I ordered! Totally unhappy!
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Why didn't you contact us by email or phone?
Please let us know the model received and if we made a mistake, we will correct it.
Email [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2018
Product in stock visually on the site.
When I paid with Visa, the product was being restocked and now 6 weeks of delay...... the item arrived after I needed it!
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for the delay but the information about the restocking was clearly indicated during the purchase both on the product sheet and in an email.
Moreover, what is unfortunate is that we spoke to you by phone and we sent the cap well before your event.
Was there a delivery issue?
We did not receive any feedback from you.
For the issue, we offer you a voucher of 10 euros.
Thank you for getting back to us as soon as possible.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2018
I did not receive the right product
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Can you tell us what you received and we will proceed with the exchange.
We are surprised to receive such a message when we have an email box for issues as well as a form on the site and also during delivery in the package.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2017
PLEASE DO NOT SELL ONLY ITEMS IN VERY GOOD CONDITION SINCE THE SALE IS ONLINE; IT'S DIFFICULT TO RETURN LATER
Translated reviews
Response from Chapellerie Traclet
hello
Please excuse us for this inconvenience. We do pay attention to the sending of our hats.
For your information, we do not sell second-hand hats but only new headgear.
Please send us photos of the product because on our side, when sending, the hat had no issues.
Email [email protected]
Best regards Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2017
More than 15 days of waiting because an item was missing! Had to chase customer service, so zero for customer relations, especially since I paid 15 days ago. Since the products are more expensive than on the market, we expect something else.
Translated reviews
Response from Chapellerie Traclet
Hello,
The information about the delay was already noted on the product sheet and you were also informed by email after the order.
How to better inform, we are at your disposal.
Below is the tracking of your order:
Shipped Hanae TRACLET 28/12/2017 14:53:47
In delivery Hanae TRACLET 28/12/2017 12:33:50
Payment accepted 10/12/2017 13:01:27
Awaiting restocking 10/12/2017 13:01:26
Furthermore, you indicate that you find the products on the market, it is possible but in this case, we cannot compare without having the exact reference and especially if they are authentic products of the brand.
Remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2017
Did not receive the ordered size, and the return is at my expense, which I find not normal given that I received it at a relay point. I do not understand why I cannot return it to the same place without cost!
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for contacting customer service if we made a mistake, a return label will be sent.
We have not received an email from you.
best regards
traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2017
Defective packaging, no protection for the cap which arrived wrinkled
Translated reviews
Response from Chapellerie Traclet
hello
the cap is sent in a package and wrapped in tissue paper as Borsalino, Stetson does.
What would you like more to help us improve and also to advance brands like Borsalino.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2017
Non-respect of delivery deadlines and non-respect of the response that was given to me.
Translated reviews
Response from Chapellerie Traclet
hello
We apologized for the delay and we sent the product to you at our expense by fast carrier.
We try to do our best but apparently it's not enough for you.
Please let us know what we should have done following this delivery delay.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2017
the delivered hat was not the one ordered.
Translated reviews
Response from Chapellerie Traclet
hello
Please excuse us if we made a mistake.
thank you for sending us a message at [email protected] with your order number and a photo or reference of the model received in order to change the model.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2017
Item poorly packaged, wrinkled, received late and without my gift wrap option!!
The total!
Translated reviews
Response from Chapellerie Traclet
Hello
For the delay as we indicated, it was sent on Monday because unfortunately the post does not work on Saturday and Sunday.
We cannot be held responsible for that.
Otherwise, to date, no photo has been received as requested to see the issues encountered.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2017
I returned the cap I ordered because I found the price excessive compared to the quality.. ten days later I still have not received my refund..
Translated reviews
Response from Chapellerie Traclet
Hello
As we indicated, we have several qualities ranging from 10 to 300 euros.
The refund was made on December 7.
We still have a bit of delay which is 14 days;
We made the refund on time.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2017
Serious. However, the product indications are not detailed (measurements) and therefore very disappointed with the result.
Translated reviews
Response from Chapellerie Traclet
Hello
What additional information do you need?
In Chapellerie, women's sizes are 55/56 cm for one-size hats.
We offer hats that we make in France and that we size.
We cannot impose our way of seeing on a brand.
But we also cannot impose on you to choose a French product that has size.
Furthermore, if you have any questions, we respond both by phone at 04 77 71 40 58 and by email.
It is still better to ask if you have questions than to make a criticism afterwards knowing that we already provide a lot of information about the product.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2017
Beret received not compliant with the site description. Inappropriate size.
Translated reviews
Response from Chapellerie Traclet
Hello
We check upon receipt but according to the images, it is indeed the beret that we sell to our legionnaires and that they wear during their intervention. It is clear that this is not a beret that is worn in the city but it is the model worn by our units in France.
If you want a more dressed and classic model, you should take a classic elosegui beret
https://www.chapellerie-traclet.com/fr/beret-femme/6657-beret-basque-sanpee-laine-vert-elosegui.html
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2017
Extremely disappointed. For a size 59 I took 58/59 and it is way too big. The return is at my expense while there is not even an intermediate size to offer. The exchanges with customer service are one-way. I will not order again.
Translated reviews
Response from Chapellerie Traclet
Hello
The size L 58/59 cm is as indicated on the product sheet sized larger than a French size.
We cannot provide more information regarding the order.
Size large compared to French sizes. The headgear is about 1 cm larger than indicated. For those used to the Stetson brand, take the size of your old headgear.
Moreover, as you used PayPal, you do not pay return shipping costs in case you also took into account the information that the package is refundable
https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal
Exchanges are therefore not one-way.
Moreover, the size M which is below is currently on order
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2017
Excellent site... BUT order that gets lost or takes a long time to arrive!!! For a birthday gift... it's missed; my order arrived way too late, after 15 days.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, we had a problem with our stock for the gray trilby hat.
Please find a voucher of 10 euros in your account.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2017
It has been a month (22/10/2017) and the order (QUCXRVSZO) has not yet arrived at the buyer.
Translated reviews
Response from Chapellerie Traclet
Hello
The order was sent at the end of October. We will make a complaint about the shipment and we will keep you informed during the day.
It would have been simpler and more effective to send us an email on our site in the contact section
https://www.chapellerie-traclet.com/fr/
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/11/2017
Not at all user-friendly.
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond.
Can you tell us what you mean by not at all user-friendly?
What issues did you encounter?
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/10/2017
Deplorable packaging...
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake regarding the quality of our packages.
Can you tell us the issue you encountered with the package?
Indeed, normally the caps are sent in a box for transport.
What did you receive in the order package?
Best regards
Traclet
We use cookies for audience measurement and improving user experience.
English 
Français