Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
Yes, the delay was long due to the summer holidays which delayed its production.
Please excuse us for this inconvenience.
We hope that the hat will give you complete satisfaction.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2017
The images do not match the product
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Response from Chapellerie Traclet
Hello
Can you tell us what does not match the photo by sending us photos of the product?
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2017
Good
The measuring tape in paper is really unreliable! And if you make a mistake, the return is at your expense.
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Response from Chapellerie Traclet
Hello
For the tape measure, you really need to be careful when printing to set it to 100% because otherwise it distorts the dimensions.
You also need to take into account the indications on where to take the measurement.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2017
Arrived in 1 week when delivery was supposed to be in 24 or 48 hours
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Response from Chapellerie Traclet
Hello
The order was placed on 13/09/17 and it was sent the same day
Shipped Hanae TRACLET 13/09/2017 14:22:59
In delivery Hanae TRACLET 13/09/2017 11:58:30
Payment accepted 13/09/2017 08:45:38
In this case, you need to contact the post office if there is a delivery issue.
According to the tracking, the package was delayed due to:
Home delivery is currently suspended in this area. Your package will be made available at the usual post office of the recipient.
We are sorry for this inconvenience but this is independent of our will.
Have you contacted the post office to inform them?
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2017
More than a month and a half to receive the hat, while it was announced a delivery within 15 days on the site and while I followed up by calling mid-August to have a delivery around August 20....
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Response from Chapellerie Traclet
Hello
Yes, the delay was longer because the factory was on holiday in August which caused a delay in delivery. For the delay, we offer you a credit note that will be sent directly to your account valid online as well as in-store.
Please excuse us for this delay.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2017
Terrible. I ordered a black bush hat and received a beige one. Really disappointed.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error. We will resend you the correct color
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/07/2017
I paid for express shipping and the package arrived after 4 days.
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Response from Chapellerie Traclet
Hello
The order was placed on Saturday for Colissimo shipping and the delay for this mode of transport is 2-3 days.
According to the tracking, it was presented to you for the first time on Wednesday and delivered on Thursday.
In case you wanted next-day delivery, you need to choose TNT or Chronopost delivery.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2017
Product compliant but I had to send an email for them to finally decide to send me my order.
The response I received is quite comical: "you should have specified that you were in a hurry!!" Or "you did not pay for shipping!!!" I find this very inappropriate especially since if I indeed did not pay for shipping it is because my order exceeded the minimum amount to have it free so I did not receive any preferential treatment!!! Next time I will turn to a more competent seller.
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Response from Chapellerie Traclet
Hello
In order to limit shipments and therefore shipping costs; we prefer a single shipment when the order requires multiple deliveries. Indeed, for a cleaning, we must receive the hat and then send it back once it is done. Therefore, it requires two shipments that are not settled and which is an important cost for us.
Please excuse us if our message was not respectful enough.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/07/2017
Correct but too small
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Response from Chapellerie Traclet
Hello
If the size does not fit, it is of course possible to exchange it and deliver it to you on Wednesday if you send us the tracking of the package today, we will send it out on Monday and it will arrive on Wednesday.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2017
Order received very late and no tracking number for the package.
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Response from Chapellerie Traclet
Hello
Yes there was a delay in delivery due to a manufacturing issue.
However, normally the tracking was sent to your email as well as by text.
Did you not receive them?
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2017
The password for my user was sent to me by email IN PLAIN TEXT, this is a significant security issue for an online sales site!!
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Response from Chapellerie Traclet
Hello
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2017
not precise enough
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Response from Chapellerie Traclet
Hello
Please let us know what is not precise enough, here is the product description below:
The authentic beret by Laulhère black
Classic beret for men and women of all ages with a head circumference for this reference.
This beret is made in France from 100% pure virgin wool, it is the classic to have in any wardrobe!
The beret is therefore made of black Merino wool manufactured by LAULHÈRE, which has received the label Living Heritage Company - Origin France Guaranteed.
This magnificent beret will make many talk around you! Made 100% from pure merino wool, this beret will keep your head warm stylishly during the coldest months!
The Basque beret made of merino sheep wool; very pleasant to wear. A sober and timeless headgear.
About the authentic Basque beret Laulhère
Plate size: 28 cm
Size - Head circumference: 54 to 60 cm
Beret composition: 100% wool
Made in France in Oloron Sainte Marie
Black lining with badge
Beret delivered in its cardboard box
Color: black but also available in navy, red, green ....
Brand Laulhere
Laulhère was founded in 1840 at the foot of the Pyrenees; near Pau in the municipality of Oloron Sainte-Marie which at the height of its glory boasted a dozen beret manufacturers. Currently, three are still open; the region is recognized as the
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2017
TNT delivery was terrible (driver saying the recipient is absent while we are present, then a rodeo to retrieve the package on the other side of the city... Not great
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Response from Chapellerie Traclet
Hello, We are sorry if the delivery was not done correctly and following your call after 7 PM, we asked TNT for a redelivery which is not possible when it is already at a relay point. It is still a shame to give a rating that does not correspond to the service of the Traclet hat shop which did everything on its side for the shipment as well as the follow-up, but it is TNT that did not do its job correctly. This rating of 2 should have been given for the delivery tracking that was sent by Btrust. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/02/2017
Many problems due to the absence of a key person in the sales service!!!
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Response from Chapellerie Traclet
Hello, I am sorry if I was sick but there are only two of us and as I indicated to you by phone, I did my best to ensure you received them on time. I even contacted DPD several times to speed up the delivery. It is still very hard to give such a low rating when I did my utmost to deliver to you on time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/02/2017
cradle of the beret.
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Response from Chapellerie Traclet
The Laulhère house continues this heritage.
With the acquisition of its sister Blancq-Olibet, Laulhère's mission is to preserve this invaluable cultural practice as French heritage and works to resurrect the beret in France and around the world.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2017
Very clear site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2016
Average, the product descriptions need to be developed
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Response from Chapellerie Traclet
Hello
We still provide a lot of information on each product sheet, you need to go to
More info
What additional information do you need?
We even have a video on the products you ordered.
Please let us know the additional information to better satisfy you.
Best regards Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2016
received more than 2 months after my order
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Response from Chapellerie Traclet
Hello
Yes, there was a delay but not two months; the order was placed on 21/12/17 and you received it on 19/01/17.
Moreover, if the size does not fit, it is of course possible to change it.
Finally, this is a military beret that does not sink like a Basque beret. So it should be worn on top and not pushed down.
Best regards Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2017
Had to return it, size too small, I should have listened to the opinions of internet users.
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Response from Chapellerie Traclet
Hello, Sorry that the size is a bit small but for this type of docker hat that is worn quite high on the head; the size can sometimes be problematic as it does not sit deeply on the head. It is of course possible to return the product by indicating the desired size in exchange. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2016
The 'black fox fur chapka - brown color' that I received is a very beautiful chapka made of real fur, except that it is clearly more burgundy and, above all, the bleached tips of the fur give a pinkish hue!!! We are very far from the description and even if the principle of skins means that each piece is unique, the one I received has a very (too much) feminine aspect, whereas I intended it for my personal use...
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Response from Chapellerie Traclet
Hello, For the fox chapka reference 1181, we have it either in black or brown. You ordered the brown color. Normally this color corresponds well to the one we have in the photo on the fourth image. If the brown color does not satisfy you, it is of course possible to change it. We also have it in black. Remaining at your disposal. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/12/2016
'Same model' in a larger size! So I ordered, but it is not the same model
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Response from Chapellerie Traclet
Hello, As previously indicated, our distributor sent us this type of leather mitten for larger sizes. If this one does not fit, please let us know as previously suggested. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2016
I ordered size 59 and upon receipt, I noticed that no size was indicated on the hat and when trying it on, I found it was a size 60 or even 61, then it was covering my eyes. I am waiting for the shipment of another hat and I will return the first one.
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Response from Chapellerie Traclet
Hello, The hat is indeed on its way to you; you should have already received the tracking for the package. Normally you should receive it tomorrow or Saturday at the latest. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2016
I did not receive the correct merchandise, there is an error on two items.
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Response from Chapellerie Traclet
Hello, Please excuse us if we made a mistake. It would have been simpler to send us an email on our site or by phone at 04 77 71 40 58 to send you the correct product. So please send us back the model where we made a mistake and we will do what is necessary to change the product for you. Happy holidays. Best regards, Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2016
No correct tracking of the order placed
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Response from Chapellerie Traclet
Hello
For the navy beret, we sent you an email to inform you that the navy beret is still pending.
Please excuse us for this delivery delay.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2016
Not enough images and product descriptions (dimensions, size, etc.)
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Response from Chapellerie Traclet
Hello, Here is the link on our site along with the noted information. For the description, there is the composition, the sizes of the cap hat, as well as its visor length. Then for other images, it is true that we could add more even if there are some on the other colors that are also visible on the product sheet and which are images of worn products. If you need more information, please let us know which ones to help us improve. http://www.chapellerie-traclet.com/fr/bonnet/1853-bonnet-casquette-tribe-noir.html?search_query=tribe+noir&results=1 Text visible on the product sheet: Tribe black cap hat Hat with visor for men and women 100% acrylic. This cool style comes from a successful blend between the Army cap and the hat. Combining both the design of the hat and the visor of the cap. Very nice cap hat in the shape of a cube covering the neck and ears. Quality of the cap hat Size unique either 55-59 cm Composition: 100% polyacrylic Visor of 4.5 cm Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/09/2016
I ordered a hat size 58 and received size 62. 10€ for the return.... the hat is also clearly labeled made in China which I did not see when purchasing it.
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Response from Chapellerie Traclet
Hello, You did indeed order a size 58 cm Brixton hat, the size indicated on the manufacturer's label is indeed 58 cm. We verified with the confirmer during your return and the measured size is 59 cm. In no case is the size received a size 62 cm. Therefore, we have sent back the product in size 56 cm which is the size below at Brixton. Furthermore, you indicate that the hat is made in China. This information is clearly indicated on the product sheet. Country of manufacture: China http://www.chapellerie-traclet.com/fr/chapeau-fedora/5999-chapeau-fedora-nelson-marron.html Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2016
At first glance, the hat is very nice but the stitching inside is undone which means there are threads hanging from the hat... I cannot return it, I am going on vacation and I need a head covering....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2016
If you live outside of France, do not write your details in the local language, only in French, you could wait a long time otherwise!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/07/2016
The color did not match what was seen on the site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/07/2016
The hat I received has creases all around it which does not look nice and even less finished........very disappointed with the item as it is not very presentable, a quality control would be welcome
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2016
Hello
Yes, we are sorry but we had sent you a message to inform you to provide the address in French because unfortunately our site manages foreign languages but not the postal system or DPD.
We are sorry.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/07/2016
The shipping is fast, but I find it a shame that you have to pay 4€ for a simple box in addition to the shipping costs... Especially when returning an order that is not correct, I paid 4€ + 6.80€ for the first order, then 6.90€ for the return, then again 4€ + 6€ for the new order. The return or the second shipment could be free for a purchase at such a high price... I certainly will not order from this site again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/04/2016
This is the third time I write messages of dissatisfaction but they are refused!!!! Next time I will give 5 stars with a negative review if that’s better! I am not satisfied because the purchased product does not match the photo, so the site does not satisfy me!!! Do not ask for my opinion if it is to refuse it! 10 euros credit does not help me at all, you sell hats and I don’t need them that often!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/06/2016
Several months to obtain a specific hat without any news. Upon arrival, I have a hat that is too big which is clearly not the one I ordered.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2016
One of my hat boxes was very damaged and pierced while the packaging of the package was impeccable.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/04/2016
unreliable
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2016
First order placed for Christmas 2015, unfortunately the size did not fit. No refund possible so I waited to replace the hat which was no longer in stock. Despite the mention 'coming soon in stock' the hat never returned. I had to take one that I liked less to avoid losing my money. Generally, there are a lot of out-of-stocks, I find it unacceptable to only offer store credits under these conditions.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2015
I received the package. The size is small I returned the package with acknowledgment of receipt and to date no news despite having sent emails...too bad
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/03/2016
I am satisfied with the delivery and its speed but I had ordered an anthracite beanie and received a black one instead... I find that unprofessional.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2016
Deadlines not respected, order delivered incomplete. I did not receive the feather.
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