Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The sending of the hat was only done after a complaint after 10 days because nothing had been sent before. Too long. But at the complaint, it was sent immediately. Too bad, the necessary hat for a show arrived after the first performance of the show. So quite unprofessional service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/01/2016
bad advice on the size
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2016
Exchanges are extremely difficult, they do not read emails and when they do it takes several weeks.
Moreover, for a refund, they do not respond. So beware of scams!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2015
Delay far too long; I had to follow up several times to be delivered when I
was promised twice to ship...After the third follow-up, I finally received the 2 hats.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2015
Terrible delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2015
The site trusts its suppliers too much and did not verify the size of the item I ordered.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/11/2015
the product does not match the description: I was expecting a 100% cotton product and it is 67% polyester. I will return it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2015
I find it catastrophic to accept an order and not be able to deliver an item, the alpine hunter beret, that I ordered and, above all, paid for. To this day, I still have no news.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2015
ONE MONTH AND TWO WEEKS WAITING TO RECEIVE MY HAT.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2015
Big delay in delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/09/2015
I received an announcement regarding the autumn novelties. I consulted it and chose a model. Unfortunately, it only existed in one size (surprising for a new item). I contacted Traclet by email to express my surprise and to check if there was a way to obtain the desired item. I received a proposal for another item in return, which I unfortunately did not verify, fully trusting my supplier. Upon receipt of the item, I noticed the error and returned the item.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/09/2015
Good but I ordered a vanity keyone beanie in white and black of the same model but they are not the same...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/07/2015
I received a hat with a concavity, and too big (wrong measurement on my part) so I returned it to you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2015
hat size larger than ordered with corks so that it doesn't feel. It's a scam!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/07/2015
I did not receive my entire order... not normal.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/07/2015
Very disappointed I was supposed to receive the hat in 3 weeks maximum I received it in 7 weeks. Living abroad I contacted them via their email address 3 times but I never got a response from them. I had to ask the person who was supposed to receive the hat (as a gift) to call the number indicated on the site. After 3 calls they finally said they would send the hat.
I didn't even get a commercial gesture or an apology...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2015
Just the facts
My comment
Summary description Refund commitment shipping costs not honored
Your response
You indicate a refund with shipping costs
Under different visor
My comments
29/06 payment 37.95
11/07 credit 33.15
You call this a refund of shipping costs, we must not have the same values
Where does the description of the red color of the under visor appear
I call this bad faith!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2015
Nice site with a large quantity of products. Interesting choice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2015
Following the refusal of the first review submitted I am trying a second:
Package received left on the doormat in my absence, product not conforming to my order (preparation error?) and average quality so requested a refund.
Still waiting and shipping costs at my expense for the return despite their error.
Arrogant contact on the phone with the manager who does everything to ensure that no negative comment filters through.
Very disappointed.
This comment is courteous, thanks to the organization "avis-verifies.com" for doing its job as an impartial to allow this comment from an unhappy customer to appear!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2015
Slow delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2015
Despite a very friendly telephone service, the products sent do not match the photos on the site. Also beware of false promises of delivery on Saturday morning. Too bad because as mentioned above, the people on the phone are very competent. However, I am very disappointed with the product received as it is not identical to the photo and having to wear it as part of a dress code for a wedding, I end up with a hat that I do not like in the end. So be careful, do not rely on the photos on the site!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2015
One cap out of two was not the right one. It was adult size while I chose them in the children's category. I am disappointed with this order and request a refund.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2015
Perfect delivery but product not compliant with the site!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/06/2015
Size error
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2015
delivery service "triple zero", ordered on June 24 and delivered on July 8 after two follow-ups from me, very disappointed, I will not order from you again, Mr. Patruno.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/05/2015
Very slow delivery, took two weeks.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2015
The delivery time is confusing
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/04/2015
does not respect the requested size
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2014
The order paid in December was sent twice but not received until the end of February. Completely torn box, poor packaging.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2014
Incorrect hat size.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/08/2014
I still haven't received my order (beginning of August 2014) and no one seems to care.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2014
N does not accept unfavorable criticism of some of their products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2014
not happy!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2014
Delivery date not well indicated. The quality of the product image could be better.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2014
unfortunately, the cap I bought does not fit me despite the correctly measured head circumference. I will not buy hats online again, I think you need to try them on first.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2014
Not complete enough.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/06/2014
No comment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2014
Order of a non-existent gift package
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2013
I ordered and paid for a Tilley hat nearly 10 days ago. To date, no delivery, no information on delays or setbacks, and no response to my inquiries. If the situation persists, I plan to inform Tilley in Canada.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2012
Disappointing
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