Customer reviews of Chapellerie Traclet

Hello Mahamoud,

Thank you for taking the time to share your opinion. We fully understand your frustration regarding the delivery times. Please know that we are doing everything possible to improve this point and ensure our customers have an optimal experience. Your satisfaction is our priority and we hope to provide you with a service that meets your expectations during your next order.

Best regards,
The Chapellerie Traclet team.

Hello Alan,

We are sincerely sorry to learn about your disappointing experience with our hats. Your satisfaction is our absolute priority.
We have checked the sizes but the hats ordered in size 59 cm are indeed 59 cm and we already have a customer in the store who bought the traveller model after your return today in size 59 cm and it fits him perfectly.
What problem did you encounter?
We have taken your refund request into account and our team is doing everything possible to process this as quickly as possible. We thank you for your patience and remain at your disposal for any questions.

Best regards,
The Chapellerie Traclet team

Hello Gilles,

Thank you for your feedback and we are sincerely sorry to learn that the delivery time was not respected. We understand the importance of proactive communication and will do our best to improve this point in the future.
In order to improve the information, please let us know in addition to the solutions implemented which are:
Highlighting the delivery time in red instead of green on the product sheet.
Then the time indicated in the order summary.
Finally, an email is sent upon ordering indicating a restocking.
We would be happy to implement other solutions to improve this.
We are glad that you like the product and remain at your disposal for any questions.

Best regards,
The Chapellerie Traclet team

Hello,

Thank you for taking the time to share your feedback. We are delighted that you appreciated the quality of our products. However, we sincerely regret the waiting time you experienced and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly for any questions or assistance.

Best regards,
The Chapellerie Traclet team

Hello Patrick,

Thank you for taking the time to share your feedback. We are sorry to hear that the size of your model does not meet your expectations. Your feedback is valuable, and we are committed to improving the clarity of our descriptions to avoid any confusion in the future. Please feel free to contact us directly for any assistance, we are here to help you.

Best regards,
The Chapellerie Traclet team

Hello Mehdi,

We are sorry to hear about your disappointing experience and understand your frustration. Your satisfaction is our priority, and we are committed to resolving this situation as quickly as possible. We will review your exchange request and contact you shortly to provide a solution. Thank you for your patience and understanding.

Hello
We have indeed responded to your message


Mehdi Choukri ([email protected])
at Customer service
2 validated order(s) for a total amount of 31.99 €

Customer since: 15/02/2026

- 17/02/2026 - 16:41
I have ordered an article, paid for everything. But somehow it says it is waiting for restock without a date.

Sébastien
Hanae TRACLET - 17/02/2026 - 18:32
Dear ,
Your order will send 19/02/26
Regards,
Traclet

Best regards
Tracletr

Best regards,
The Traclet Hat Team

Hello Camille,

Thank you for your feedback. We apologize for this unexpected delay and understand your frustration. Your satisfaction is important to us and we will take the necessary measures to improve our service. We hope that the shipment by chronopost at our expense was able to meet the timely delivery and that the cap gives you complete satisfaction.

Best regards,
The Chapellerie Traclet team

Hello Gilles,
Thank you for your feedback. We are sorry to hear that the docker presentation was not clear. Your opinion is valuable and we will work on improving the description of our products. Please feel free to contact us with any questions before purchase if you need, we will be happy to help you.
Finally, it is also possible to exchange it for another model.
Best regards,
The Chapellerie Traclet team.

Hello Michèle,

Thank you very much for your positive feedback!
The number of stars is normally 5 stars if you are very satisfied and not 1 star.
However, we are delighted to hear that you are satisfied with the quality of our products and the speed of delivery. Your satisfaction is our priority and your encouragement motivates us to continue offering the best. Do not hesitate to reach out to us for any questions or needs.

Best regards,
The Chapellerie Traclet team

Hello Sabrina,

Thank you for taking the time to share your experience. We are sorry to hear that your hat does not suit you. Please feel free to contact us to discuss a solution, such as an exchange or a refund. Your satisfaction is our priority.

Best regards,
The Chapellerie Traclet team

Hello Pierre,

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our site "Chapellerie Traclet" did not meet your expectations. Your satisfaction is our priority, and we are committed to improving our services. Please feel free to contact us directly with any questions or suggestions. We hope to provide you with a better experience during your next visit.

Best regards,
The Traclet team

Hello Rade,

Thank you for taking the time to share your feedback. We are delighted to hear that you appreciate the quality of our hat. However, we understand your frustration regarding the delivery time and we apologize for this experience. Your feedback is valuable and helps us improve our services.

We hope to count you among our customers again and provide you with a better experience in the future.

Best regards,
The Chapellerie Traclet team

Hello Gérard,

Thank you for your feedback and we are sorry to hear that you have not yet received your cap. Your satisfaction is our priority.
According to the tracking, the package was picked up on February 16th
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00364894338
Thank you for your patience!

Best regards,
The Chapellerie Traclet team

Hello Arno,

Thank you for your feedback. We are delighted that you like our products. We are sorry to hear that you encountered problems with our service. Your experience is valuable to us, and we are actively working to improve our communication and delivery times. Please do not hesitate to contact us directly for any questions or requests, we will be happy to assist you.

Best regards,
The Chapellerie Traclet team

Hello Philippe,

Thank you for taking the time to share your experience. We sincerely apologize for the delivery delay and understand your disappointment. We are doing everything we can to improve our service and avoid such inconveniences in the future. Your satisfaction is our priority, and we hope to have the opportunity to serve you again under better conditions.

Best regards,
The Traclet Hat Team

Hello Laurent,

Thank you for taking the time to share your experience with the Hat Shop Traclet. We are sincerely sorry to learn that your last purchase did not meet your expectations. Your satisfaction is our priority and we want to assure you that we do our utmost to guarantee the quality and accuracy of the sizes of each item offered on our site.

If this model does not suit you, it is of course possible to exchange it for a Jacaru that we also distribute.

The size of a hat can change from one brand to another.
That’s why we are a hat shop and we can make an exchange with the brand of your choice.

Do not hesitate to contact us directly so that we can find a solution that suits you. Your feedback is essential for us to improve and fully satisfy you in the future.

Best regards,
The team at the Hat Shop Traclet

Hello Véronique,

Thank you for taking the time to share your opinion. We are sorry to hear that the size of your hat does not suit you. Please feel free to contact us, we would be happy to help you find the ideal size. Your satisfaction is our priority.

Best regards,
The Traclet Hat Shop Team

Hello Julien,

Thank you for your feedback and we are sorry to hear that our product did not meet your expectations.
What is the issue with the material?

Best regards,
The Chapellerie Traclet team

Hello Jean-François,

Thank you for taking the time to share your experience. We are sorry to hear that the exchange process did not go as you would have liked. Your feedback is valuable and we take it into account to improve our service. We are glad that you are satisfied with your replacement order and remain at your disposal for any questions.

Best regards,
The Chapellerie Traclet team

Hello Christine,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that the description of your hat did not meet your expectations and that our communication was not up to par. Your feedback is valuable and will help us improve our services. We hope to have the opportunity to satisfy you in the future.

Here are our exchanges, we have not received a response following our last message

09/01/2026 - Sébastien TRACLET
Hello,

We are following up on your message.
Please excuse us for this error regarding the inner lining.
This model no longer has its lining this winter.

If you would like a model with lining, we can offer to exchange it for this model
https://www.chapellerie-traclet.com/fr/traclet/17441-bonnet-a-pompon-perla-noir-traclet.html#/taille-taille_unique

Remaining at your disposal.

Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010

09/01/2026 - Christine Barancourt
"Pompon Hat Danica Black - Traclet
A soft and comfortable pompon hat for this winter. An accessory as practical for city walks as for skiing.
An accessory easy to wear and match with many outfits. Its black pompon adds a touch of style. It is a hat that offers very good value for money.
The little extra of this hat is a very soft and pleasant lining, in gray, to keep you even warmer! "

Hello,
I have received the Pompon Hat Danica Black. Unfortunately, it does not match the description as there is no "very soft and pleasant lining, in gray" inside. I chose it for that!
Thank you for proposing a solution.
Have a nice day,
Christine Barancourt

Please let us know in return what you would like.

Best regards,
The Chapellerie Traclet team

Hello Alain,

Thank you for taking the time to share your experience with us. We are sorry to hear that the size of the beret does not suit you. At Chapellerie Traclet, we place great importance on our customers' satisfaction and we are committed to providing you with the necessary assistance. Please do not hesitate to contact us to exchange your item. Your comfort is our priority.

Best regards,
The Chapellerie Traclet team

Hello Nathalie,

Thank you for taking the time to leave a review of your experience with Chapellerie Traclet. We are delighted to hear that you are satisfied with your order. Your feedback is valuable and helps us continue to improve.
Our email is [email protected]

Looking forward to seeing you again soon.

Best regards,
The Chapellerie Traclet team

Hello Gérard,

Thank you for taking the time to share your experience. We are sorry to learn that you did not receive the correct color of hat and that the communication did not meet your expectations. Your feedback is valuable and we will ensure to improve our service. Our email is [email protected]
To date, we have not received a message from you.

Best regards,
The Traclet Hat Team

Hello Lydie,

Thank you for your feedback. We are sorry to hear that the one size fits all does not suit you. For this model of chapka, we also have sizes ranging from S to XXL.
It is of course possible to make an exchange.

Best regards,
The Chapellerie Traclet team

Hello Mik,

Thank you for taking the time to share your opinion. We are sincerely sorry that your experience did not meet your expectations. Your satisfaction is our priority, and we will strengthen our customer service to ensure better responsiveness. Regarding the website, we will work to improve the visibility of our English page. Please do not hesitate to contact us directly for any questions or concerns, we are here to help you.

Best regards,
The Chapellerie Traclet team

Hello Anne-Perrine,

Thank you for your feedback and we are sorry to hear that one of your products does not meet your expectations in terms of size. We invite you to contact our customer service to find a suitable solution. Your satisfaction is our priority.

Best regards,
The Chapellerie Traclet team.

Hello Lionnel,

Thank you for taking the time to share your feedback. We are sorry to hear that our product did not meet your expectations. Your satisfaction is paramount to us, and we would like to discuss this further to find a solution. Please feel free to contact us directly.

Best regards,
The Chapellerie Traclet team

Hello Nagnouma,

Thank you for taking the time to share your experience. We are sorry to learn that the delivery time did not meet your expectations. Our "special" sizes can indeed lead to different delays than those mentioned on our site. Your feedback is valuable, and we will work to improve the clarity of our information. We remain at your disposal for any questions or assistance.

Best regards,
The Chapellerie Traclet team

Hello Pascal,

Thank you for taking the time to share your feedback. We are sorry to hear that you have not yet received your order and understand your frustration. According to the tracking,
Shipped Armada Levell 12/24/2025 6:02:31 PM
Payment made 12/23/2025 12:47:25
under tracking DPD 10714000757776
We have taken all the steps following your emails to DPD.
According to the package tracking, it was delivered yesterday to the pickup point
https://trace.dpd.fr/fr/trace/10714000757776
remaining at your disposal
Best regards,
The Chapellerie Traclet team

Hello Jerome,

Thank you for taking the time to share your feedback. We are glad that our nightcaps interest you. We understand that this may have been frustrating and we hope you will find satisfaction in your purchase.
It is of course possible to exchange it for one of our models made in France.
Remaining at your disposal
Best regards,
The Chapellerie Traclet team

Hello Samy,

Thank you for your review and for taking the time to share your experience. We are sorry to hear that the color of your item does not meet your expectations. Our teams strive to present accurate photos, but we understand that shades may vary. We appreciate your feedback and remain at your disposal to discuss your order and offer solutions.

Best regards,
The Chapellerie Traclet team

Hello Jean-Luc,

Thank you for your feedback. We are sorry to hear that the size of the cap does not meet your expectations. Your satisfaction is our priority and we remain at your disposal to exchange or find an appropriate solution. Please do not hesitate to contact us by email to resolve your issue.

Best regards,
The Traclet Hat Team

Hello Michelle,

Thank you for your feedback and we are sorry to hear that the beanie does not meet your expectations. Your opinion is valuable, and we take your comments regarding quality and color into account.
It is possible to change the color if the chosen colors do not suit you. Regarding the stitching, could you please send us a photo because on hats, the stitching is normally placed at the back except in certain cases.
Feel free to contact us to discuss your experience.

Best regards,
The Chapellerie Traclet team

Hello Denis,

Thank you for your feedback. We are sorry to hear that the size and color of the hat did not satisfy you. Your opinion is valuable, and we are working to improve our products. Please feel free to contact our customer service for any assistance or to exchange your item.

Best regards,
The Chapellerie Traclet team

Hello Anne,

Thank you for your feedback and we are sorry to hear that you have not received the missing accessory for your cap. We understand your frustration and are doing everything necessary to resolve this issue as quickly as possible. We will resend it to you today by letter.

Thank you for your patience and understanding.

Best regards,
The Traclet Hat Team

Hello Gilles,

Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with your hat. We are committed to customer satisfaction and wish to understand your situation in order to find a solution.
However, we sent you a photo showing how this type of cap fits snugly to conform to the head.
We remain at your disposal.
Best regards,
The Traclet Hat Team

Hello Rachid,

Thank you for taking the time to share your opinion. We are pleased to hear that you appreciated the quality of your first beret. We sincerely regret that the size of your second purchase did not meet your satisfaction. Your feedback is valuable to us, and we strive to offer our customers products that meet their expectations.
Please send us a photo of the beret received at [email protected] so we can verify the model sent and correct this error.

Best regards,
The Traclet Hat Team