Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello,
We are sincerely sorry to hear that your product does not meet your expectations. Your satisfaction is our priority, and we would like to understand more about your situation to remedy it.
Please send us a photo at [email protected]
So we can send you the compliant product.
Best regards.
The Traclet Hat Team
G
Georgi G.
Rating: 1 out of 5
following a purchase from 13/12/2025
For foreigners, it is a bit complicated to orientate.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that you found our site difficult to navigate. Your feedback is valuable and will help us improve your experience. Please do not hesitate to contact us if you have any questions or need assistance.
Best regards.
The Traclet Hat Team
L
Lionel J.
Rating: 1 out of 5
following a purchase from 13/12/2025
Delivery time not respected.
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Response from Chapellerie Traclet
Hello,
We are truly sorry to hear that you encountered a problem with the delivery time.
Your feedback is valuable, and we are doing our best to improve our service.
However, we hope that this quality linen cap gives you complete satisfaction.
Best regards.
The Traclet Hat Team
H
Hélène B.
Rating: 2 out of 5
following a purchase from 09/12/2025
One item conforms the other made in China
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to hear that the item received did not meet your expectations.
The information about the place of production is indeed clearly indicated on both product sheets.
One model is made in France and the other in China.
Your feedback is valuable to us and will help us improve our product selection.
Please feel free to contact us if you wish to discuss further.
Best regards.
The chapellerie-traclet team
R
Raymond S.
Rating: 1 out of 5
following a purchase from 10/12/2025
Fast delivery.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We regret to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would like to know more about the points to improve. Please do not hesitate to contact us to discuss this matter.
Best regards.
The Traclet Hat Team
J
Joel L.
Rating: 2 out of 5
following a purchase from 12/12/2025
I ordered burgundy I received black
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a different color than the one ordered. Your satisfaction is important to us and we understand the disappointment this may cause.
Please send us a photo of the cap received at [email protected] and we will proceed to send the correct color with a return label for the wrong color.
Best regards.
The chapellerie-traclet team
V
Vincent R.
Rating: 1 out of 5
following a purchase from 08/11/2025
One month to receive the order! One month... understand why I am unhappy. On the product, nothing to say but we do not offer a product that is out of stock. Unless we want unfavorable reviews...
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback and we completely understand your dissatisfaction with the delivery time.
We do our best to inform our customers when choosing the model and size.
This is noted in red when choosing the size as well as in the panacea and then by email.
We are sorry to hear that you did not see this information.
We are, however, glad to hear that the hat meets your satisfaction.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
R
Roger P.
Rating: 1 out of 5
following a purchase from 30/11/2025
Impossible to give feedback on an order that has not yet been delivered...
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Response from Chapellerie Traclet
Hello,
We understand your frustration regarding the wait for your order.
As indicated by the tracking, the package has been waiting for you since last Thursday at your pickup point.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
E
Emily A.
Rating: 2 out of 5
following a purchase from 28/11/2025
I received a cap that does not match the photo and my order and moreover the cap is defective at the visor, one part is unstitched or poorly finished
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
R
Romain V.
Rating: 2 out of 5
following a purchase from 30/11/2025
I will keep the cap because it suits me, but it is CLEARLY NOT the same color as the photos available on the site.
After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
J
Joel G.
Rating: 2 out of 5
following a purchase from 03/11/2025
Very long delivery and no news between the order and delivery.
Disappointing.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
S
Serge W.
Rating: 2 out of 5
following a purchase from 28/11/2025
Delivery and packaging
Nothing to complain about
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M
Mireille B.
Rating: 1 out of 5
following a purchase from 29/11/2025
I ordered based on one model and my order form describes another! Moreover, no possibility to cancel to check and start over.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your order did not meet your expectations and that you were unable to cancel it. Your experience is important to us and we would like to help you resolve this issue. Please do not hesitate to contact us directly so we can change what you wish.
Best regards.
The Traclet Hat Team
T
Thierry F.
Rating: 1 out of 5
following a purchase from 28/11/2025
Hello, I ordered a beret on Friday and it is now Tuesday and I still haven't received anything!
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not yet received your beret. We understand your frustration and remain at your disposal to help you resolve this issue.
Here is the tracking: Dpd the package was made at 8:04 and sent the same day under Dpd tracking 10714000721155
Best regards.
The Traclet Hat Team
C
Claude P.
Rating: 1 out of 5
following a purchase from 22/11/2025
I have not received the package, the post says they did not have it and TRACLET says it was sent and I paid and everyone is ignoring it.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your package and understand your frustration. We invite you to reread our phone conversations and our emails.
We indicated that we were doing what was necessary to resend them to you if there was a problem.
Thank you for your feedback.
Best regards.
The chapellerie-traclet team
L
Luca B.
Rating: 1 out of 5
following a purchase from 29/10/2025
The site is well made and appealing. The staff I contacted by email seemed friendly and attentive. However, as I mentioned below in a comment and as I warned you today by email, the package tracking indicates that it is stuck in Lyon, which is unfortunately very unsatisfactory. I would really be happy to give you 5 stars once the package arrives, but for now, I am still wondering if my order will be honored. I sincerely hope that the Traclet staff will resolve this issue. Sorry to only give one star for now.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We fully understand your frustration regarding the tracking of your package and we are sincerely sorry for this situation. Please be assured that we are actively working to resolve this issue. Do not hesitate to contact us directly for any further questions.
Best regards.
The chapellerie-traclet team
S
Stellio D.
Rating: 1 out of 5
following a purchase from 18/11/2025
Very disappointed. The items received do not match those purchased. The customer service no longer responds to me.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. We invite you to contact us again so that we can resolve this issue.
Indeed, we had replied that popolaki no longer made this model and that Herman offered the same model, and since then we have not heard back from you.
We thank you for your understanding.
The chapellerie-traclet team
I
Isabelle L.
Rating: 2 out of 5
following a purchase from 11/11/2025
order of a blue cap available for order, unavailable at validation and upon receipt the blue becomes beige thank you.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience.
We are sincerely sorry to learn that your order did not meet your expectations and that the color did not match your initial choice. Your feedback is valuable and allows us to improve our service.
Please send us a photo of the model received in beige and inform us by email of this error and we will proceed to send the correct color.
Best regards.
The chapellerie-traclet team
D
Didier F.
Rating: 1 out of 5
following a purchase from 20/11/2025
Hello.
Regarding a non-conformity, I had to deal with customer service who denied the facts and treated me like a fool. A great example of customer relations! He clearly had not attended business school. Too bad because the products seem to be of quality.
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Response from Chapellerie Traclet
Hello,
Sorry, but we sent you the elements showing that the size was compliant.
However, we did not receive a photo from you.
We are not perfect, but we have been trying to move forward since 1880 and respond to everyone with mutual respect.
Best regards.
The chapellerie-traclet team
A
Alexandre C.
Rating: 1 out of 5
following a purchase from 17/11/2025
no delivery
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that you have encountered problems with the delivery of your order. Your experience is important to us, and we would like to understand what happened in order to assist you better.
Indeed, according to the chronopost tracking, the package was delivered on November 18
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XN092443719FR&langue=fr_FR
Best regards.
The chapellerie-traclet team
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. We take your feedback very seriously and will work on improving our customer service and procedures.
For the delivery time, the information was indicated at the time of the order.
We are reachable at 0477714058 or by email if we are already online because choosing a headwear sometimes takes time and the line is busy.
Finally, for returns, on each page, you have access to the return form which is noted at the top left.
Do not hesitate to contact us directly so that we can assist you better.
Best regards.
The chapellerie-traclet team
J
Jerome M.
Rating: 1 out of 5
following a purchase from 16/11/2025
The purchased hat is made of hard plastic covered with I don't know what like felt, almost 100 euros, it's outrageous, nothing to do with a low-quality hat in general.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that the purchased hat does not satisfy you. Your feedback is valuable and helps us improve our products.
This hat is indeed made of wool felt; it is a western hat that is treated to have rigidity.
Would you like it to be softer?
It is possible by steaming it to make it softer, but the origin of this hat is a rigid hat because the brand is a western brand.
Best regards.
The chapellerie-traclet team
J
Jérôme D.
Rating: 2 out of 5
following a purchase from 14/11/2025
Cap received of poor quality, made in China, poorly sewn. It is not worth the price paid, I am really disappointed.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that the cap does not meet your expectations and that you encountered quality issues.
The information about the production location of this cap at 23 euros is clearly noted on the product sheet.
https://www.chapellerie-traclet.com/ecrire/index.php/sell/catalog/products/4658?_token=cKyL_GmSwYYhZ3mY2yDet8l1629wTTNGGHR1JCd8bDM
As for the quality, yes it is not at all the same as we have in Italian, French or Irish manufacturing.
We cannot have the same quality of fabric with different prices.
If this model does not suit you, it is of course possible to exchange it.
Remaining at your disposal
Best regards.
The chapellerie-traclet team
A
Annick T.
Rating: 1 out of 5
following a purchase from 03/11/2025
Not at all satisfied with my order. I requested an exchange for another color. But this beanie, once received, was not the one ordered. Moreover, I had to pay an additional 5 euros for this exchange. In conclusion, this beanie costs me 36 euros for a beanie that I will never wear.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is paramount to us, and we understand your frustration regarding the exchange and the product received.
Please send us a photo of the received model at [email protected] and we will proceed to send the correct model.
Remaining at your disposal.
Best regards.
The chapellerie-traclet team
N
Nicolas D.
Rating: 2 out of 5
following a purchase from 11/11/2025
The cap is not very fine and the fabric is not of good quality
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion.
We have been making this work cap for several industrial companies for over 50 years.
What are the fabric issues encountered as this met the demand of our industrial companies.
If you want another quality of fabric, we do have other models in thicker or thinner fabric.
Remaining at your disposal to better understand your expectations for this work cap.
Best regards.
The chapellerie-traclet team
A
Adrien A.
Rating: 2 out of 5
following a purchase from 26/10/2025
Not good
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Your feedback is valuable and will help us improve our services. Please feel free to contact us directly to tell us the issue encountered with your order.
Best regards.
The chapellerie-traclet team
P
Pierre C.
Rating: 2 out of 5
following a purchase from 09/11/2025
Meh received with pilling a bit disappointed grrr
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your hat arrived with imperfections. Your satisfaction is essential to us and we thank you for your feedback.
At what level do you have pilling?
You can send us a photo at [email protected]
Best regards.
The chapellerie-traclet team
P
Patrice P.
Rating: 2 out of 5
following a purchase from 26/10/2025
False description on the site: the supposedly one-size cap thanks to an elastic has no elastic and is way too big. It's like a shoemaker offering size 45 shoes saying one size because you can fit a size 41 foot in it
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that the size of the cap does not meet your expectations. Your feedback is valuable and helps us improve our products.
As indicated on the product sheet, the cap with its large elastic band fits sizes 56 to 59 cm
Out of 14 reviews, none indicate issues in this regard
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/5064-casquette-marseillaise-marcel-pagnol.html#/taille-taille_unique
Remaining at your disposal
Best regards.
The chapellerie-traclet team
Y
Younes O.
Rating: 1 out of 5
following a purchase from 01/11/2025
I have not received my order
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that you have not received your order. We understand how frustrating this can be.
The colissimo tracking 6A04424604080 indicates that the package is out for delivery.
A complaint will be made tomorrow to get the delivery date of your package.
Please excuse us for this delay.
Best regards.
The chapellerie-traclet team
R
Roland V.
Rating: 1 out of 5
following a purchase from 04/11/2025
Article totally different from the one received in 2023
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We are sorry to learn that the item received does not meet your expectations. Your feedback is essential and helps us constantly improve our products. We could not follow up on your last email with a photo.
We will take care of it at the beginning of the week.
Best regards.
The chapellerie-traclet team
G
Gontran B.
Rating: 1 out of 5
following a purchase from 26/10/2025
Cap too small, unusable.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that the cap did not meet your expectations. Your feedback is valuable and helps us improve our products.
For a one-size model, it fits sizes 55 cm to 59 cm.
It is indeed possible to exchange it for another model with a different size if this model does not suit you.
Best regards,
Traclet
M
Monique D.
Rating: 1 out of 5
following a purchase from 13/10/2025
Order not received
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C
Chantal B.
Rating: 2 out of 5
following a purchase from 10/10/2025
hat that does not suit me but it's a subjective opinion, the hat has a nice line, I would have liked more flexibility at the head
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your opinion. We understand that comfort and flexibility are important criteria when choosing a hat. Your feedback is valuable and we hope you find a model that suits you perfectly.
Otherwise, we have this model with a large band for thicker and more adjustable around the head; in a slightly thicker felt.
https://www.chapellerie-traclet.com/fr/chapeaux-automne-hiver/21143-chapeau-fedora-a-bord-large-the-author-noir-jaxon-james.html?SubmitCurrency=1&id_currency=1
Best regards.
Traclet Sébastien
M
Miridjian S.
Rating: 1 out of 5
following a purchase from 08/10/2025
Disappointed
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
F
Frederic J.
Rating: 1 out of 5
following a purchase from 17/09/2025
Relationship rather complicated and to this day, I still have not received my return.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
P
Phil C.
Rating: 2 out of 5
following a purchase from 06/10/2025
Disappointed that the decorative cord is too long
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Response from Chapellerie Traclet
Hello,
We thank you for your feedback and are sorry to learn that the decorative cord does not meet your expectations.
The cord is adjustable by sliding it to set it. If needed, please send us an email at [email protected]
Remaining at your disposal
Best regards.
Traclet Sébastien
G
Guy L.
Rating: 2 out of 5
following a purchase from 30/09/2025
not the easiest, especially when you are 76 years old and not very good with computers a simple phone call would be better but I think that's not really in fashion today???!!!
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J
Jean Marie D.
Rating: 2 out of 5
following a purchase from 28/09/2025
the engraving is very coarse and incomplete.
I find the price high for what it is.
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P
Pierre Claude M.
Rating: 1 out of 5
following a purchase from 26/09/2025
I ordered a navy blue sailor cap, the order confirmation states navy blue, the delivery note states navy blue, but the cap is white!
I paid €30 for express delivery, for a cap that is also worth €30 but is not the right one.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you received a cap that does not match your order.
Please excuse us for this error.
Thank you for sending us a photo at [email protected]
We will send the correct color as soon as tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
G
Guillaume S.
Rating: 2 out of 5
following a purchase from 25/09/2025
The photos do not necessarily correspond to the hat models and the description of the model is incorrect.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your feedback. We are sorry to learn that the photos and descriptions did not meet your expectations. Your opinion is valuable and helps us constantly improve our services. Please feel free to contact us for any questions or clarifications.
For the Borsalino hat, we forgot to correct part of our text indicating that this model no longer has a lining but a simple classic grosgrain without inner leather.
The information was indicated in the text about
About the Borsalino blues brothers hat
Composition: 100% felt hair
Brim width: approx. 5 cm
Crown height: approx. 10 cm
Handmade in Italy
Without inner lining
Best regards.
Traclet
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