Customer reviews of Chapellerie Traclet

Hello,
We are sincerely sorry to hear that your order arrived in poor condition and that this situation has caused such frustration. Your experience is very important to us, and we would like to discuss it further to understand what may have happened and find a solution. When the hat was sent, it was in accordance with the photos and the ribbon was correctly placed.
As indicated by email, please follow the procedure to proceed with its exchange. Do not hesitate to contact us directly.
Best regards.
The chapellerie-traclet.com team

Hello,
Thank you for taking the time to share your opinion.
However, the information about the place of production is noted on the product sheet
https://www.chapellerie-traclet.com/fr/casquette/22309-casquette-baseball-massimo-coton-beige-traclet.html#/taille-taille_unique
The brand that is at the origin is a German brand but made in China as indicated on the product sheet.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team

Hello,
We thank you for sharing your opinion and we understand your disappointment regarding the color and texture of your cap. The variations between the photos and the actual products can sometimes be misleading. We take your feedback into consideration to improve our services.
For this felt bomb cap, the color is in loden color which is not olive green.
For the quality of the felt, we have all qualities as on this model we have this model at 26 euros but models in waterproof wool felt at 55 euros and a model in rabbit fur at 210 euros.
The quality of felt being very different.
Remaining at your disposal to find a solution.
Best regards
Traclet Sébastien

Hello,
We are sorry to hear that your experience with our Tilley hat did not meet your expectations. Your feedback is valuable and we take your comments very seriously. Please do not hesitate to contact us directly to let us know the issues encountered so we can relay the information to Tilley, which is a hat brand with high manufacturing quality.
To date, for nearly 10 years that we have been selling this winter hat, the rating is 5/5 based on 25 comments.
Therefore, it is important that we await your comments to relay them to Tilley.
Best regards
Traclet Sébastien

Hello,
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team

Hello,
We are truly sorry to learn that you have not received your package.
A complaint has been made today.
Request No. 250821000001 - Undelivered package - for the package.
The post office should get back to you on the package tracking.
Best regards
Traclet Sébastien

Hello, We are sorry to hear that you have encountered problems with your orders. Your experience does not reflect our quality standards, and we understand your frustration. For this order, you indicate that the package was found but not received? We are based in Roanne Loire and you in the Vosges, where does Toulon come from? Finally, if the size of your hat does not fit, it is certainly possible to make an exchange. Remaining at your disposal. Best regards, Traclet

Hello, We are sincerely sorry to hear that the delivery of your hat took longer than expected and that this impacted your vacation. Your disappointment is understandable, and we apologize for this delay beyond our control. The order was placed on the evening of the 12th and it was shipped on the morning of the 13th under Colissimo tracking and delivered to the relay point on the 16th due to the August 15th holiday in France. We hope you can pick it up on Monday. Best regards, Traclet Sébastien

Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that the boater received this year did not match yours from 2015. Your feedback is valuable and will help us improve the consistency of our products. We will pass this information on to Flechet so they can improve their product. If you have any other comments, we will forward them to the brand. Best regards, The Chapellerie Traclet team

Hello,
We are sincerely sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we understand how frustrating this can be. We thank you for your patience and are doing everything we can to resolve this issue quickly.
According to the tracking, the package is arriving on Wednesday, July 30 at your pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00292733020
A complaint has been made today, please excuse us for this inconvenience beyond our control.
Best regards,
Traclet

Hello,
We are sorry to hear that you have not yet received your order. We understand how frustrating this can be and we thank you for your patience.
The order should arrive at the pickup point on Wednesday
here is the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00858213713
please excuse us for this delay.
Best regards,
Traclet

Hello,
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet

Hello, Thank you for taking the time to share your experience. We are sorry to hear that your order has still not arrived and fully understand your frustration. Your order was placed on July 10 and it also shipped on July 10 under Colissimo tracking 9H00287543047 https://www.laposte.fr/outils/suivre-vos-envois?code=9H00287543047 as shown in the tracking above, the package is currently on a Colissimo platform. A complaint was immediately made after your email indicating this issue and as we just responded to you by email, this complaint has been confirmed by the post office under number 250723024805 and they should provide you with information quickly on the delivery date. Please excuse us for this inconvenience beyond our control. Best regards, Traclet

Good morning
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet

Hello,
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien

Hello,
We thank you for your feedback and are sorry to hear that the quality of our caps did not meet your expectations. What are the quality issues with the caps received in order to improve their quality?
Indeed, the flat cap has been sold for 10 years in our hat shop in Roanne and to date we have not had such dissatisfaction. And for the caps of the Bards brand, we also sell them in-store at 4 rue de Cadore in Roanne and our customers as well as the children who wear them are satisfied with their quality.
It is therefore very interesting to understand the issues encountered with the caps in order to relay this to our manufacturers.
Best regards,
Traclet

Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your feedback is important to us and helps us to continue improving. If you have any additional suggestions or comments, please feel free to share them.
Best regards,
Traclet

Hello William, Thank you for taking the time to share your experience. We are glad to hear that the return process went well, but we also understand your disappointment regarding the shipping costs. We have been testing a solution for three days to facilitate returns and partially cover return costs. Here is the link for returns now https://returns.itsrever.com/chapellerietraclet?_ga=2.135388404.437982320.1752670002-1355316227.1752670002 Best regards, Traclet Sébastien

Hello,
We are truly sorry to learn that your experience with our brand did not meet your expectations. Your feedback is valuable to us.
Could you please let us know the issue you encountered with the Tilley hat you have already received?
Best regards,
Traclet

Hello,
We are sincerely sorry to learn that your package has still not arrived.
The package was shipped on July 4th under colissimo tracking 6A02817895152
Shipped Armada Levell 04/07/2025 18:04:10
Payment made 04/07/2025 09:34:02
A complaint has been made this morning so that the post can do what is necessary to deliver it to you as soon as possible.
Please excuse us for this delivery delay which is beyond our control.
Best regards,
TRACLET Sebastien

Hello, Thank you for taking the time to share your opinion. Can you tell us what type of information was not indicated on the product sheet or on our site so we can add it? Regarding modernity, what type of modernity are you looking for? Product implementation on the site? Best regards, Traclet

Hello, Thank you for taking the time to share your experience. We are sorry to hear that the color of the cap did not meet your expectations. Please send us a photo of the cap received with the reference code of the cap to [email protected] We will check with the manufacturer and if necessary we will proceed with its exchange. Best regards, Traclet

Hello,
Thank you for taking the time to share your experience, even though we are sorry to learn that your order has been delayed. Our manufacturer had a delay in production.
We hope that the hat gives you complete satisfaction.
Best regards,
Traclet

Hello,
We are sincerely sorry to learn that the hat does not meet your expectations in terms of size.
It is certainly possible to exchange for a different size, here is the exchange procedure on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Thank you for sharing your experience with us.
Best regards,
Traclet Sebastien

Hello, Thank you for taking the time to share your experience with us. Regarding the quality of the straw, we can do it with finer straw but the price will be double because our straw is already of classic quality but a finer one will give a hat at around 120 euros. Then as we indicate, the ribbon is in velvet and not in ortolan. As a manufacturer, it is possible to do everything, however, the price will not be the same. Finally, we make hats with the specific ribbon of each association but also each loop of each village. Remaining at your disposal. We wish you a nice day. Best regards, Traclet Sébastien

Hello, Thank you for taking the time to share your experience. There must be an error because on our side with your account we only have one associated order. Please let us know the reference that you did not receive so we can take the necessary steps with the post office to ensure it is delivered to you. Remaining at your disposal. Best regards, Traclet Sébastien

Hello,
Yes, please excuse us for this issue, our straw manufacturer has changed, and the quality of the bowler hat is much coarser. We propose to remake it and send it back to you within 2 weeks.
Best regards,
Traclet Sébastien

Hello, Thank you for taking the time to respond. For the Bicorne, you requested the Bicorne in size 52-53 and you wanted to modify the size which we accepted and we had at least a few phone calls regarding this size modification issue. We are sorry for this delivery delay but it takes time to manufacture, especially with this size change we took care of the urgent shipping at our expense. Finally, what issue of deformation on this model that we manufacture for the army museum in Paris as well as the Emperor's museums. Thus, we can improve the hat. Remaining at your disposal as we have done during our various discussions. Best regards, Traclet Sébastien

Hello,
We are sincerely sorry to learn that you are not satisfied with your order and the color of the product.
You ordered a long visor navy cap, which you chose to change before shipping.
We have done this correctly, with the new reference requested.
What more can we do to satisfy you?
THANK YOU for your feedback as we do our best.
Remaining at your disposal
Best regards,
Traclet Sebastien

Hello, Thank you for your feedback and we are sincerely sorry to hear that our products did not meet your expectations. What issues did you encounter with the bobs so we can discuss improvements with our manufacturers to better satisfy you? Best regards, Traclet Sébastien

Hello, Thank you for taking the time to share your experience. We are glad to hear that the delivery was fast, but we are sincerely sorry to learn that you did not receive our response email. Living in the United States; We offered either to send you the damaged piece or a 50% discount on the shipping of another model. We place great importance on our customers' satisfaction and will take note of your feedback to improve our service. Remaining at your disposal. Best regards, Traclet

Hello,
We are sincerely sorry to learn that you have not received your order. We understand how frustrating this can be and we thank you for sharing your experience. Please know that we take your feedback very seriously and our team is mobilized to find a quick solution.
A complaint with colissimo will be made first thing this morning.
Your satisfaction is our priority.
Best regards,
Traclet

Hello,
We are sorry to learn that your experience with our service did not meet your expectations.
Regarding the visor, it has seams that, as shown in the photos, are not perfect. For a visor model priced at 12 euros, it is understandable that, as shown in the photos, it is not perfect.
Moreover, the model received and the one photographed on the site show the seams.
We do accept returns, but as indicated on the site, we do not cover return shipping costs.
Best regards,
Traclet

Hello,
Thank you for sharing your experience with us. We completely understand your frustration regarding the return fees and the final cost of your purchase.
To date, we have not found a solution to have free shipping costs; if you have a solution, we are of course willing to implement it.
On our side, we are already covering the return, and we are currently unable to cover all shipping costs.
Remaining at your disposal.
Best regards,
Traclet Sébastien

Hello,
please excuse us for this manufacturing delay.
Currently, we are having supply issues for all the trimmings because our historical supplier has closed, and we are facing supply issues.
We hope that the hats will fully satisfy you.
Best regards,
Traclet

Hello,
We are sincerely sorry to learn that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve.
We distribute the Stetson brand and we are trying to understand the issue encountered. If this cap does not suit you, there is surely another one that will.
If the Stetson cap does not satisfy you, it is certainly possible to exchange it for another item from a different brand or another Stetson model.
Remaining at your disposal by email or phone 0477714058
Best regards,
Traclet Sébastien

Hello,
We completely understand your frustration regarding this delivery delay and we apologize for the inconvenience caused.
According to the tracking, the package was delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF590969505FR
Your experience is important to us, and we are doing our best to improve our services. Please feel free to follow the progress of your order with our team, who is committed to providing you with all the necessary assistance.
Best regards,
The chapellerie-traclet.com team

Dear
With tracking we can see that the parcel is in the post department. Normally you will receive it this week
https://www.laposte.fr/outils/suivre-vos-envois?code=CF591984552FR
Excuse us for the delay
Regards
Traclet
Hello,
We are sincerely sorry to learn that you have not yet received your order after such a long delay. We understand how frustrating this can be and we thank you for your patience. Your feedback is essential for us to improve our service and we will do everything we can to assist you in this situation.
Best regards,
The Chapellerie Traclet team

perfect