Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The hat is not foldable contrary to the description: "Foldable Panama Fedora Hat". False advertising. I contacted the company: no arrangement was proposed to me. To be avoided!
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Response from Chapellerie Traclet
Hello
Sorry if there was a model error.
I did not receive any return email or phone call.
Please contact us at 04 77 71 40 58
Remaining at your disposal
Best regards
Traclet Sébastien
T
Timothee M.
Rating: 1 out of 5
following a purchase from 03/12/2024
I still have not received my package even though it was supposed to arrive on December 7th. Can you help me?
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Response from Chapellerie Traclet
Hello
We have just made a complaint about the tracking of your order.
9H00217617855
Have you checked your post office because for a week many packages have not been scanned and are already at the post office.
The complaint has been made and the post office should get back to you.
Best regards
Traclet Sébastien
A
Anne W.
Rating: 1 out of 5
following a purchase from 02/12/2024
I received the goods twice, had to pay twice, and now cannot return for free. I did NOT order twice (it was according to the system the same item within 2 minutes...)
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Response from Chapellerie Traclet
330576 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
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330574 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
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Good morning
Sorry, the error does not come from us, as these two order numbers show, we had two orders and two payments. Therefore, two were shipped. The error is not ours, but yours, who placed two orders. Furthermore, we asked you to refuse the second package to avoid shipping costs. For an error that does not originate from us, we cannot take responsibility, especially since it also incurs refund fees for us.
We remain at your disposal.
Sincerely
Traclet
J
Jean T.
Rating: 1 out of 5
following a purchase from 25/11/2024
Very very bad after-sales service
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Response from Chapellerie Traclet
Hello
Please excuse us.
Thank you for indicating the issue encountered so we can rectify our error.
We can be reached at 0477714058
Or direct email [email protected]
Best regards
Traclet Sébastien
M
Mélanie C.
Rating: 2 out of 5
following a purchase from 03/12/2024
The star is poorly sewn.... I expected better in terms of quality given the price....
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Response from Chapellerie Traclet
Hello
We apologize if there is an issue.
Please send us a photo at [email protected]
Best regards
Traclet Sébastien
C
Chloé I.
Rating: 2 out of 5
following a purchase from 01/12/2024
Hello,
The chapka received is not what it seems to be in the description on your site....
I sent an email to customer service, I am waiting for your response.
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Response from Chapellerie Traclet
Hello
We apologize if we made a mistake.
Please send us a photo at [email protected]
Indeed, we cannot find your message.
Remaining at your disposal
Best regards
Traclet Sébastien
B
Bruno C.
Rating: 2 out of 5
following a purchase from 01/12/2024
Fast shipping but I still haven't received the order
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Response from Chapellerie Traclet
Hello
A complaint has been made so that the post can give you information about your delivery.
Best regards
Traclet Sébastien
S
Sandra R.
Rating: 1 out of 5
following a purchase from 28/11/2024
Delivery delay, package still not received for over 2 weeks
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Response from Chapellerie Traclet
Hello
The order left our premises on Friday, November 29 under the colissimo tracking.
9M00625348907
We have just made a complaint because this delay is beyond our control.
The post office should get back to you to give you the delivery date following our complaint number 241206122851.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
A
Anne J.
Rating: 2 out of 5
following a purchase from 30/11/2024
Not at all candy pink, rather raspberry
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Response from Chapellerie Traclet
Hello,
We apologize if we made a mistake.
Please send us a photo at [email protected]
To verify which model you received
Remaining at your disposal
Best regards
Traclet Sébastien
A
Alain H.
Rating: 1 out of 5
following a purchase from 29/11/2024
The Colissimo package order No. 9M00627306417 arrived in a pitiful state.
Please retrieve the package and refund me the amount of 129€
The package is being returned
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as our packages are made to deliver our hats in good condition like our customers who come to our hat shop in Roanne.
According to the tracking, the package has not yet been delivered to you.
Did you refuse the package?
Remaining at your disposal at 0477714058.
Best regards
Traclet Sébastien
F
Françoise G.
Rating: 1 out of 5
following a purchase from 17/11/2024
Still have not received my order...
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as the order left on November 18, we have the colissimo tracking 9H00195637784
A complaint has been made today following your message on ravi verify.
According to the tracking, the package is at your post office.
Package available at the post office chosen by the recipient. To be picked up within 10 working days upon presentation of an identity document and the withdrawal slip.
Post Office SAINT JEAN D ANGELY - 17400
Remaining at your disposal
Best regards
Traclet Sébastien
C
Catherine C.
Rating: 1 out of 5
following a purchase from 15/11/2024
The hat has still not been delivered!
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Response from Chapellerie Traclet
Hello
Following your email this morning at 6:55, a complaint has been made this morning with the following references
Request No. 241125012913 - Package not delivered - for package No.
9H00191588813
has been forwarded to Customer Service.
It will be handled by our Customer Service as soon as possible.
As indicated in the message, the post office will give you more information about the delivery.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
J
Jean-Paul L.
Rating: 2 out of 5
following a purchase from 19/11/2024
Very low quality leather, no finishing (gallon not attached to the back
Product returned
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Response from Chapellerie Traclet
Hello
We have several qualities in Australian leather hats.
Its gallon is of course not fixed on this model because it is interchangeable.
Here is an example of a better quality leather hat
https://www.chapellerie-traclet.com/fr/chapeau-homme/5054-chapeau-australien-oil-marron-jacaru.html?mot_tcid=e9a77eaf-122d-4790-af99-f3f0fc5870fe#/couleur-marron/taille-s_54_55_cm
Best regards
Traclet Sébastien
R
Rene S.
Rating: 2 out of 5
following a purchase from 21/10/2024
Good for the products
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Response from Chapellerie Traclet
Hello
Thank you for your rating and comment, what issue did you encounter?
Best regards
Traclet Sébastien
F
Florence F.
Rating: 1 out of 5
following a purchase from 24/10/2024
Received hat not conforming to the size noted on the hat (size 55).
The hat is very small.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
What size do you wear in centimeters?
How did you verify the size of the hat?
It is certainly possible to exchange it if it is too small.
Remaining at your disposal
Best regards
Traclet Sébastien
L
Luca M.
Rating: 1 out of 5
following a purchase from 03/11/2024
I would give ZERO, but unfortunately that is not possible, you are horrible!!!! You received the payment but I received nothing.
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Response from Chapellerie Traclet
Hello
I do not understand your review since you have not yet received the product.
We will take the necessary steps tomorrow as today, November 11, is a holiday.
According to the tracking, the package was presented on Friday and will be presented again today.
Below is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CF557595835FR
Remaining at your disposal
Best regards
Traclet Sébastien
'
'Simon+' C.
Rating: 1 out of 5
following a purchase from 19/09/2024
Package arrived late, damaged and the seller still refuses the refund!
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Response from Chapellerie Traclet
Hello
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
G
Guillaume C.
Rating: 2 out of 5
following a purchase from 01/10/2024
Price far too high for a very basic cap quality. Return costs at our expense, for changing a size for example, while the price initially paid is ultimately very high. Late delivery. I do not recommend.
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Response from Chapellerie Traclet
Hello
The work cap is as indicated a cap for work and therefore a simple cap that we sell to personnel driving steam locomotives.
We are one of the last to manufacture this type of cap made in Europe.
Please let us know the type of finishing you want to see if we already have this finishing.
Remaining at your disposal
Best regards
Traclet Sébastien
D
Donovann F.
Rating: 1 out of 5
following a purchase from 15/10/2024
Does not exactly match the photo on the site, return of the order at my expense
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected] so we can take the necessary steps if we made a mistake.
Best regards
Traclet Sébastien
J
Joëlle S.
Rating: 2 out of 5
following a purchase from 18/10/2024
The photo on the site suggests a white and gray fur but that is not the case.
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Daniel P.
Rating: 2 out of 5
following a purchase from 13/10/2024
Product not compliant. Inner band of the Egean cap announced as being leather while it is canvas on the received model.
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Response from Chapellerie Traclet
Hello
We apologize for this description error on the last received, we forgot to change the description. We expect a delivery in 3-4 weeks
We can change it for you.
Remaining at your disposal
Best regards
Traclet Sébastien
P
Pierre D.
Rating: 1 out of 5
following a purchase from 07/10/2024
Damaged item
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Response from Chapellerie Traclet
Hello
Please excuse us for this issue encountered with your order.
Thank you for simply sending us a photo at [email protected] with the reference of your order and we will proceed with its exchange.
Remaining at your disposal
Best regards
Traclet Sébastien.
E
Eva N.
Rating: 2 out of 5
following a purchase from 04/10/2024
No too small for size 59/61 FROM 59 yes but 60 or 61 certainly not
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Response from Chapellerie Traclet
Hello
In case it is a bit tight, it is possible to enlarge it a bit by stretching it.
Otherwise, we can enlarge it a bit before sending.
Remaining at your disposal
Best regards
Traclet Sébastien
Y
Yazid C.
Rating: 1 out of 5
following a purchase from 18/09/2024
I ordered 2 pseudo berets from the brand Le Béret Français, whose very thin thickness does not match the photo description.
All packed in an old bag straight out of a
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo at [email protected]
To verify that you received the correct berets.
Indeed, the quality of the berets from the brand Le Béret Français is recognized.
We therefore need to verify, and if that is the case, we will escalate the information that you are not satisfied.
Finally, for the packaging when sending two berets, we put them in new bubble envelopes.
If the packaging has an issue upon receipt, please refuse the package to make the claims with the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Roger G.
Rating: 1 out of 5
following a purchase from 30/07/2024
Nice item, but delivery was way too slow, 6 weeks after the order!???
This is not serious!
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, but unfortunately, the manufacturing being on vacation in August, we could only have them by the end of September.
We hope that the hats give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
F
Francis M.
Rating: 2 out of 5
following a purchase from 08/09/2024
Yes, only 2 stars, because the choice is too limited.
Indeed, every time I visit the site, I can rarely find the model of my choice.
Again this time, I had to take a default color.
Regards.
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Response from Chapellerie Traclet
Hello
In this case, please let us know the references you want or photos of models you cannot find so we can see if we can do it.
Indeed, we also make hats on order from photos or old references.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Ruffini V.
Rating: 2 out of 5
following a purchase from 02/09/2024
I ordered because it was stated delivery within 72 hours... this did not happen.... they attempted a delivery on September 11 ... I was absent ... but I had written in the notes another address that they did not take into consideration. In the email, they wrote to me where I could go to pick up the package but I have not yet received any news.. I believe that the site has published untrue information and for this reason, I will request a refund.
..
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Response from Chapellerie Traclet
Good morning
we indicated on the delivery address: vittoria ruffini
Rossetti,15
Via dottor Luigi Rossetti, 17
10073 Cirie
Torino
Italy
3341026613
Additionally, we manually wrote as requested
At the store Cuor di Crai
Via Dr Luigi Rossetti 17 Ciriè .10073TB
What did we forget?
remaining at your disposal
Sincerely
Traclet
Y
Yves B.
Rating: 1 out of 5
following a purchase from 14/08/2024
Lack of communication
Delivery delay that only occurs after irritated emails, and delivery the next day out of anger
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Damien C.
Rating: 1 out of 5
following a purchase from 30/06/2024
I returned the item ordered by mistake, no refund, scam site, do not order at all.
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Response from Chapellerie Traclet
Hello
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
D
David C.
Rating: 2 out of 5
following a purchase from 16/08/2024
Excessively high customs fees
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Response from Chapellerie Traclet
Hello
when purchasing outside the EU, the French VAT of 20% is exempt but you will have to pay import taxes for Switzerland. These fees are inherent to each country.
Otherwise, we can also deliver to France by remaining post or relay point so that you only pay VAT in France without shipping costs to Switzerland and import taxes.
remaining at your disposal
best regards
Traclet sebastien
Y
Yannick B.
Rating: 1 out of 5
following a purchase from 25/07/2024
Beautiful product but beware, no response for a product return. This is not the right size
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Response from Chapellerie Traclet
Hello
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Richard G.
Rating: 1 out of 5
following a purchase from 11/08/2024
This is terrible, especially the beret which is very poorly sized, and I know what I'm talking about, I've been wearing them for 15 years
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Response from Chapellerie Traclet
Hello
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
S
Serge G.
Rating: 2 out of 5
following a purchase from 09/08/2024
Errors in your services I ordered size 62 and received size 56
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Response from Chapellerie Traclet
Hello
according to the invoice and the order confirmation we received, the order was for the following hat:
T1 Bucket Hat Natural - Tilley - Size: 56 cm
Reference number: THE ICON T1 NATURAL
85.00 €
Therefore, the error does not come from us as the invoice and the order confirmation that was sent to you by email within a minute of your order; it clearly indicates a size 56 CM.
It is of course possible to change the size if this is not the one you want.
remaining at your disposal
best regards
Traclet Sébastien
F
Francis P.
Rating: 2 out of 5
following a purchase from 12/08/2024
Very good
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Response from Chapellerie Traclet
Hello,
thank you for taking the time to leave a comment.
What is the issue encountered?
best regards
Traclet sebastien
C
Christophe P.
Rating: 2 out of 5
following a purchase from 04/06/2024
The hat is great, but ..... delivery time not respected because out of stock (which I can understand), however no email to notify of this shortage, no alert, if we do not return to the site to check the tracking we know nothing. What is the point of forcing people to create an account in this case. Anyway, an effort on communication would be great!!!
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Response from Chapellerie Traclet
Hello
please excuse us if the information was not clear.
According to our server, an email was indeed sent on the day of your order stating that the hat was being restocked and in this case, the delivery time should have been indicated when choosing the size.
Shipped Armada Levell 08/08/2024 18:01:18
Awaiting restock 04/06/2024 19:21:47
Payment made 04/06/2024 19:21:46
We will see with the IT department how to make this information about delivery times even easier.
remaining at your disposal
best regards
Traclet Sebastien
G
G G.
Rating: 2 out of 5
following a purchase from 18/05/2024
Two and a half months between the order and delivery, that's a bit long (without being informed of the delay). On the other hand, the payment for the order is immediate...
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the cap in size 64 cm.
Our workshop has had a delay in its manufacturing.
We hope that the cap in your head size will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
P
Patrick B.
Rating: 1 out of 5
following a purchase from 01/08/2024
I ordered a hat in size 56, I received a hat much larger, at least size 58, and customer service did not want to cover the return shipping costs.
I am very disappointed by this attitude, unworthy of good commercial service!!!
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Response from Chapellerie Traclet
Hello
If there is a sizing issue, please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
S
Salemkour L.
Rating: 1 out of 5
following a purchase from 30/07/2024
Hi, it was the right size but it was dirty underneath
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Response from Chapellerie Traclet
Hello, please excuse us if there was an issue during storage. Can you send us a photo of the item received so we can implement measures to prevent this from happening again.
Best regards
Traclet Sébastien
S
Samy B.
Rating: 2 out of 5
following a purchase from 22/07/2024
Respect the delivery times
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Response from Chapellerie Traclet
Hello
As indicated when ordering, the Alat beret in size 56 had a delay of 1-2 weeks.
The beret was ordered on July 22 and delivered to you on July 27.
We are sorry but the indicated delay is indeed respected.
remaining at your disposal
best regards
Traclet sebastien
T
Thierry R.
Rating: 2 out of 5
following a purchase from 22/07/2024
I do not like at all the wide cotton chin strap that I received. It is way too wide and unesthetic. I ordered instead a round lace in nylon paracord from Crazylace.
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Response from Chapellerie Traclet
Hello
The chin strap mounted on all Tilley hats since their creation in the 80s.
If this one does not suit you, we also offer other models.
We are of course at your disposal to offer you others.
Remaining at your disposal
Best regards
Traclet Sébastien
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