Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
What is the issue encountered with your order?
Best regards
Traclet Sébastien
E
Emmanuelle D.
Rating: 2 out of 5
following a purchase from 03/07/2024
I am not satisfied with the quality of one of the hats, and given the delivery delay issues (10 days in colissimo!), I will try to redo the seams myself.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this colissimo delay independent of our will.
What is the issue encountered with the straw hat?
You can send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
J
Jean-Pierre D.
Rating: 2 out of 5
following a purchase from 30/06/2024
I ordered and paid for two suspenders, but I only received one!
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We will proceed to send the missing suspender on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2024
Delivery too long
Translated reviews
Response from Chapellerie Traclet
Hello
we are sorry if you did not receive our first shipment 6C18899877764
even though the post stated that the package was indeed delivered correctly.
A second shipment has been made https://www.laposte.fr/outils/suivre-vos-envois?code=6C18930094839
we hope that this one will satisfy you.
A complaint for theft has been made for the first shipment.
remaining at your disposal
best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2024
2 and a half months of waiting!!! Much, much too long.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, for a cap in size 64 cm our manufacturer had a delay in making it. We hope, however, that its quality and its quite exceptional size will quickly make you forget this delay.
remaining at your disposal
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2024
Hello
CAP ORDERED IN SIZE 58 DELIVERED IN SIZE 60
THEREFORE OBLIGATION TO RETURN IT
SHIPPING COSTS TO AND FROM FOR ME
IF THERE IS NO MORE SIZE 58 (WHICH I FEAR AND WHICH WOULD EXPLAIN THE DELIVERY IN 60) I WOULD HAVE SPENT SHIPPING FOR NO PURCHASE!
SLOW DOWN!
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if we made a size error.
Please send us a photo of the received size with the order reference and we will proceed to send the correct size with a return label.
remaining at your disposal
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2024
Nothing received. Unable to reach the box. Messages left in the voicemail but no response. Order paid on April 22. No news as of today. Very disappointing.
Translated reviews
Response from Chapellerie Traclet
Hello
We can be reached at 0477714058
According to the Colissimo tracking, it was in the relay point
And since then, it is on its way back.
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20774828419
A new shipment will be made today.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2024
The delivery was quick, but the post office messed everything up. I am not very satisfied with the ordered hat, it is extremely stiff, no comfort. Yet I did not buy a low-end model...
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us for this inconvenience with the post office. Regarding the stiffness of the hat at Brixton with 8-9 cm brims, the felt is stiffened to hold; otherwise, the brims would be like a wide-brimmed hat and would not hold. If you want to make it softer, you can steam it to remove some stiffness. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2024
A wait of over 2 months without information on the reasons for the delay and the delivery date. Several complaint letters sent without response in return. In the end, the item arrived but it is too big!
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer having had supply issues with raffia.
On this model, it has an adjustment lace to fit it around the head.
Otherwise, we can adjust it according to the desired size with a coarse grain.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/04/2024
Very unhappy, you sent my order well beyond the expected delivery time and only thanks to the emails I sent you!!!
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2024
The specified name for the delivery address was not respected; fortunately, the person had a proxy and was able to pick up the package at the post office. When ordering, in the comments section, I added that it was a birthday gift for my mother; the irony is that it is the text I wrote for your information that was printed and included in the package. Finally, ordering from a store dedicated to hat making, we expect packaging other than the polluting and impersonal plastic. In short, I see no difference between ordering from you (by choice) or ordering from Amazon where, in the end, I would not have paid shipping fees or had an error regarding the recipient's name.
Translated reviews
Response from Chapellerie Traclet
Hello, we had an address that was below; we did not have any information about another name except that it was for a birthday, but in this case, the name should have been noted directly in the name and surname section for the delivery address. Prisca Groisy, POST OFFICE MONTRICHARD, 58 RUE DE TOURS, 41400 MONTRICHARD VAL DE CHER, France (excluding Dom Tom). For this type of bob at 18 euros, we do not have special packaging apart from our classic packaging. Please excuse us if we forgot to include a note in the package; normally, we add a business card indicating that it is a gift. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/04/2024
Item supposedly available in 15 days, it was for a gift. Result delivered a month after the order. Obviously, I could not give it in time.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us for this delay. With the bridges in May, our workshop has had delays in production. We hope that the cap will provide complete satisfaction. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2024
The hat I ordered does not match either the size or the specifications described on the site. The size is a 60 instead of a 59. The leather straps described on the site are missing from the hat I received... terrible...
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this error, we are proceeding today with the correction by sending the missing items.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2024
The material and design of the hat seem qualitative; however, I ordered a hat in size M, and the one I received corresponds more to a size L after measuring on my part (despite the fact that it is labeled M). I have therefore contacted the site to have it replaced; I have been without a response for several days, and I hope this comment will attract the attention of the staff managing after-sales service...
Translated reviews
Response from Chapellerie Traclet
Hello, we will resend you the email we sent on May 28. If there is a size issue, it is of course possible to exchange it for the smaller size. The link will also be sent to you by email; otherwise, here it is below: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2024
Hello, I receive many emails, but that's all. No hat and no refund for the hat I returned several days ago. THIS IS A VERY POOR AFFAIR IF YOU WANT MY OPINION;
Translated reviews
Response from Chapellerie Traclet
Hello, there must be a mistake because the package is still at your pickup point. It has not been picked up. You have until June 1 to retrieve it: https://www.laposte.fr/outils/suivre-vos-envois?code=6A36586918996. You must therefore have made an order error. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2024
Ordered a specific model of hat that I had liked in the past, very happy to see it back in stock. The hat is not the same. The cut and materials have changed (not the same velvet, nor the same color, and the inner lining is now very cheap). I would have liked these changes in the model to be specified on the site.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us if there has been an internal change. Please provide us with the reference of your previous order so we can verify the model received before, as we cannot find any previous order with your account. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2024
No news about my delivery
Translated reviews
Response from Chapellerie Traclet
Hello
However, the tracking of the package was indeed sent to you by email
Here it is below
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20738571078
We will make a complaint today to Colissimo.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2024
My order does not match my needs; I made a mistake in size. You ask me to return the package, but for that, I need to go to the post office, and I can no longer travel that distance because I no longer drive due to two strokes; what to do?
Translated reviews
Response from Chapellerie Traclet
Hello, we are sorry that this does not suit you. However, for the return, you can do it from your home without having to travel for several months. Indeed, you just need to go through the post office's website to create a Colissimo and get a Colissimo label so that your postman can pick up the package from your mailbox. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2024
Order of a brown hat. Received a black hat.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Thus we will proceed to its exchange with the sending of a return voucher.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2024
Absolutely disappointed. Size two times smaller than ordered. Size number VOLUNTARILY removed (cut!!!) so it cannot be verified. I will never buy again. They understand the very negative reviews.
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for verifying the comment as the comment on the product does not match the one you indicate here.
Moreover, the size sent is indeed 62/63 cm as ordered; it was verified before sending.
What size do you make?
Thank you for sending us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/03/2024
Too big, not the right size to return.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. Please send us a photo of the item to [email protected], and we will proceed with the exchange for the ordered size. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2024
Not received and already claimed
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
The order left on April 19 from us the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6H13453533148
Normally, it should have been delivered to the relay point at the beginning of the week.
A complaint with the post has just been made so that it arrives to you quickly.
Remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/02/2024
Delivery date??? No communication.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us for this delivery delay. Normally, we have sent a tracking email indicating the shipping date. We hope that the hats will provide you with complete satisfaction. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/04/2024
Disappointed with the received product. The fabric material and the photo show a patch that was not present at delivery.
Translated reviews
Response from Chapellerie Traclet
Hello, please send us a photo of the received item to [email protected] so we can send you the correct product if we made a mistake. We apologize for this; this error will be corrected. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2024
Not at all satisfied with the quality of the item.
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for indicating the issue encountered with this Basque beret in 100% wool.
It is indeed possible to exchange or return the product if it does not suit you.
Here is the procedure on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/03/2024
The color of one of the two mikis received was not the desired one.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us for this error. Please send us a photo to [email protected] so we can send you the correct color with a return label. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2023
I no longer have access to my personal page.
Is this normal?
Translated reviews
Response from Chapellerie Traclet
Hello
Here is the link for you to log in to the site.
https://www.chapellerie-traclet.com/fr/authentification?back=my-account
AND the address to change your password
https://www.chapellerie-traclet.com/fr/index.php?controller=password
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2024
Size, quality, shipping time
Translated reviews
Response from Chapellerie Traclet
Dear
I don't understand your message. Your order was made on Sunday and we sent it on Monday, we can't send it more quickly to you in Italy because all post offices are closed on Sunday.
Can you explain the problem with the Stetson hat quality?
Size, we explain that Stetson size is more important.
Last but not least, if you don't like it, you can return for exchange or refund.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2024
I usually take 58 in hats! Too big! I am returning it! For a smaller one! They are charging me for shipping! Not nice!
Translated reviews
Response from Chapellerie Traclet
Hello, yes, it is quite normal since, as we indicate on the product sheet, Stetson sizes large. Therefore, you should take size M, especially in the case of a head circumference of 58 cm. https://www.chapellerie-traclet.com/fr/stetson/3208-chapeau-ava-beige-tissu-upf-40-stetson-.html. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2024
Delivery time not respected!
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your comment.
The order was placed on Friday 16/02/2024 at 18:53:01.
The order left on Monday 19/02/2024 under tracking 6C18383620326
Indeed, even though we are open on Saturday, the post does not take our packages. It therefore leaves on Monday because the post does not work on Sunday yet.
It was delivered on Wednesday 21
https://www.laposte.fr/outils/suivre-vos-envois?code=6C18383620326
Thank you for indicating the issue encountered with the delay because for a delay with delivery on Tuesday, it would have been necessary to take Chronopost or TNT.
We hope, however, that the hat gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2023
Delayed delivery of months, very poor quality article, really disappointed
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer had delays in resupplying.
Regarding the quality of this type of cap; we have offered you another model and it is of course possible to exchange it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2024
A lot of waiting to receive a short beanie that is much longer than a classic beanie
Translated reviews
Response from Chapellerie Traclet
Hello
For the short beanie, it has a cuff that is adjustable, normally it is worn as shown in the photos posted online.
Here for example we have this model which is a short model like a Breton beanie.
https://www.chapellerie-traclet.com/fr/style-de-chapeau/1963-bonnet-marin-beret-breton.html?
or
https://www.chapellerie-traclet.com/fr/femme/7778-bonnet-miki-brest-anthracite.html
It is of course possible to change it if it does not suit
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2024
My purchase went to the trash, fabric too thin for velvet
Translated reviews
Response from Chapellerie Traclet
Hello
In velvet we have several qualities ranging from 25 euros to 59 euros.
It is of course possible to make an exchange if the product does not suit you.
Remaining at your disposal
Best regards Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/02/2024
Box already opened (torn) and delivered in that state. Sterile email from the seller. I prefer not to respond and never order online again nor recommend you.
Translated reviews
Response from Chapellerie Traclet
Hello
For the box issue which is the packaging of the beret, we can send you a new one.
Finally, regarding the size, I took the liberty of asking you questions to understand if the beret is too small or too large.
Lastly, we sent you a final email two days ago without a response.
A phone call also went unanswered from your side to find a solution to your size issue.
We have been selling in Roanne for over a century and since 1995 online, and we find a solution for each client’s request.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2024
Very fast delivery BUT: Order of reducer bands of two types: The 3M bands are OK, but the Traclet reducers at 9.45E were replaced by cork bands at 0.35E. Well, in the end, I solved my hat problem, but I am out 18E of my pocket.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
We will correct it by sending you both reducers on Monday.
Remaining at your disposal at 0477714058
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2024
I find the finish shabby. Staple for the attachment of the ribbon. Too bad I can't send photos. I regret this purchase.
Translated reviews
Response from Chapellerie Traclet
Hello
The ribbon does indeed have a staple for attaching the ribbon to the hat.
But it is not visible, otherwise it is a problem.
This staple is necessary for adjusting the ribbon on the crown. Then it is of course machine sewn.
Please send us a photo at [email protected].
If you want a hand-sewn hat, that is also possible, we can make it for you in our hat shop.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/01/2024
Very disappointed because the site offers customers choices, unfortunately unavailable products. In these cases, suggest what you actually have.
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your comment.
We understand that unavailable products can be frustrating, but normally the system suggests available items; however, some sizes are unavailable, especially at the end of the season.
If you have references to verify, you can send them to us at [email protected]
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2024
ITEM NOT RECEIVED TO DATE
Translated reviews
Response from Chapellerie Traclet
Hello
The package has been sent since January 25 under the following colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20341710062
We will make a complaint to the post office to do what is necessary to receive it quickly.
Please excuse us for this inconvenience beyond our control.
Currently, some platforms are slowed down due to strikes.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2024
Really small
Translated reviews
Response from Chapellerie Traclet
Hello
If it does not fit, we can make it larger for you. What size do you wear?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2024
Very disappointing!
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your comment.
Can you provide more information about the issue encountered with the hat?
Remaining at your disposal
Best regards
Traclet Sébastien
We use cookies for audience measurement and improving user experience.
English 
Français