Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
No doubt, Traclet offers a range of good products. So far so good - it's when you wish to return an item that the purchasing experience is less than satisfactory. Traclet offers neither free shipping nor returns. OK, fair enough. But then why make returns (in my case, an incorrectly sized, ill-fitting cap) so difficult? First, finding 'order returns' on their website took some effort. Second, they demand a special form to be filled out. Finally, an e-mail confirming a return request which the site indicates will be sent was never received. I suggest considering carefully before placing an order with this seller - I certainly will in the future.
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Response from Chapellerie Traclet
Dear
Thank you for your message.
Normally, you have return conditions on each page
https://www.chapellerie-traclet.com/en/content/21-chapellerie-traclet-formulaire-de-retour-chapeau
We don't pay for returns because we have a Hatter shop in Roanne and we don't agree to pay for this service.
Because customers who go to our shop, we don't pay them to buy a cap.
Moreover, postal service is not free, so even if we pay part of the shipping. We don't agree that this service is free.
We are open to discuss this problem.
Last but not least, in the future, shipping will not be free because shipping costs are increasing.
Regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2024
You are useless.... Because to this day I still have not received my order and I was supposed to receive it yesterday...
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Response from Chapellerie Traclet
Thank you for your message which pleases us.
The order was placed on January 23 at 10 a.m. and it was sent the same day under tracking 6a34509052406
As indicated by the tracking, there are currently strikes ongoing. This is causing some delays beyond our control.
Please excuse us for this inconvenience.
If you have a better solution, we are of course listening and will try to implement it.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2024
Unfortunately, the hats were too small... the pakol looked very little like the one I bought in Pakistan... a few years ago
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Response from Chapellerie Traclet
Hello
For the ordered models, we also have them in larger sizes.
The Pakol is manufactured and designed in Pakistan.
If you have a photo of your model, we would be happy to try to get that model.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/01/2024
I cannot comment on this because I still have not received my order
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Response from Chapellerie Traclet
Hello
Your order is currently being delivered since January 23.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20315457207
As indicated, currently due to protests, some packages are delayed.
A complaint has been made to conduct the necessary searches.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2023
Worse than bad, product not restocked. I had to send a first message for them to tell me that the product would be delivered to me the following week, but in fact no. Then I requested a refund and there, miracle, they sent my order in a hurry and still not to where I chose. The service is deteriorating and this does not bode well...
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Response from Chapellerie Traclet
Hello
The information about the delivery time was indicated at the time of the order and then confirmed by email.
The delay was a bit longer because the manufacturer was on vacation during the winter holidays.
Finally, an email was sent in the middle of last week to inform you that the order would arrive at the end of the week.
We hope that the clogs will give you complete satisfaction.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2024
Order date: January 11. Delivery: January 22. This is not good service for customers.
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Response from Chapellerie Traclet
Hello
Yes, this information is well noted when choosing the size but also confirmed by email on the day of your order.
As well as during our exchanges by email.
We hope that the cap will satisfy you.
Best regards
Traclet Sébastien
Shipped Armada Levell 01/16/2024 18:00:33
Awaiting restocking 01/11/2024 12:42:01
Payment accepted 01/11/2024 12:42:00
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/01/2024
Disappointed
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Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2023
The delivered hat does not match the one ordered, nothing to say about the transport.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error. Thank you for sending us a photo of the received model at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2024
I am very disappointed with my order because the size of the item is not correct compared to my size of 59. I have several Gottmann caps and I have no problem, but my order does not match my size. I have tried to communicate with the company I ordered from and so far no response as to why they are not contacting me directly?
I need a product exchange or a refund, what are the options.
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Response from Chapellerie Traclet
Hello
Please excuse us if we have not responded to your message.
Here is my personal email [email protected]
If we made a mistake, we will proceed to send the correct cap with a return label.
So please send me an email with a photo of the cap received in error and we will send you the correct cap tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Hello
After checking our emails, we received two emails requesting tracking, one on January 9 and the other email on January 16 to which we responded, and the last email dated January 17 indicating the good reception of your order.
Since then, we have not received any other email.
So please check if it is indeed our hat shop to which you sent the email.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2023
I never received my item.
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Response from Chapellerie Traclet
Hello
According to the tracking, the package was received on January 13, 2024.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A34369107049
If you have not received it, please send us a sworn statement that you have not received it at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2023
The delivery is way too long, 6 weeks for the shipment of a simple package. Moreover, the package was left at the foot of the door without any supervision. Very disappointed!!!
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Response from Chapellerie Traclet
Hello
We apologize for the two weeks of delay, with the Christmas holidays the suppliers have had delivery delays.
For the delivery, we will make a complaint because normally the package should be delivered to your mailbox or in person.
We hope that the hat gives you complete satisfaction.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2024
Sorry disappointed with the order a product that does not correspond to the product in the photo,
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model at [email protected]
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2023
I have not received the order: the package arrived 20 minutes from my home, in a locker for which I do not have the code.
As of today, I do not know if I will receive it. I still have no code, the package is to be resent in 2 days and I have already made 2 round trips for nothing.
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Response from Chapellerie Traclet
Hello
We apologize for this inconvenience.
We have already called twice to have them resend the codes to pick up the package.
A new complaint was made this morning.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2023
I still have not received my delivery
It has been 1 month
I even sent you an email, with no response from you
Best regards,
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Response from Chapellerie Traclet
Hello
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2023
I still have not received my package!!!!!
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Response from Chapellerie Traclet
Hello
The order was sent on 26/12/2023 under the colissimo tracking 6M20261418444
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20261418444
A complaint has just been made with the complaint number 240102165190
The post office should provide you with information about the delivery date soon.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2023
Product ordered on 12/06/2023 with a delay of two weeks.
Received on 12/28/2023. I did not find customer service very responsive.
The hat seems to be of good quality, to see over time.
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Response from Chapellerie Traclet
Hello
Please excuse us for this week's delay.
An email was sent to indicate a delay of two weeks, but then we did not send this week's delay. Finally, a follow-up email was sent to you.
We hope that the hat will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2023
Correct product, however the site is not up to date regarding product availability and there is no email to inform of a longer delivery time than expected.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
According to our server, an email was indeed sent on 12/10/23 indicating a supply issue.
We are sorry if this did not reach you and we apologize for that.
Awaiting restocking 12/10/2023 18:57:01
Payment accepted 12/10/2023 18:57:00
We hope that the products will give you complete satisfaction.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2023
Not always available
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2023
The order went well on the website. Impossible to pay for gift wrapping (Christmas) so I asked to make a gift package in the comment. Delivery received on time. Of the two beanies received, there is a model error, not the right model at all nor the color. No gift wrapping, two beanies loose in a box like an order from a big site. I would have liked to be informed by email that there was no wrapping service. The products are of good quality but I feel like I placed an order on a large 'industrial' site, disappointed with the service.
I will keep the wrong beanie, I don't want to waste my time returning it, it will be an unexpected gift for someone else.
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Response from Chapellerie Traclet
Hello
Yes, we do not do gift wrapping except in the shop, but online, we cannot manage that currently as it requires a time we do not have and we do not wish to charge for a service we cannot offer properly.
Regarding your order, we do have two items but not two beanies.
One is for a Bordeaux Polar Anushka Cloche Hat - Traclet and the other is a Pompon Beanie Zélie Marine - Le Drap.
Please let us know which one has an error so we can send you the correct product.
Remaining at your disposal and please excuse us for this error.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2023
Received the wrong size on the eve of Christmas and no one is responding to my complaints.
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Response from Chapellerie Traclet
Hello
We apologize for our mistake.
We received an email on December 15 and on the same day we replied to you.
15/12/2023 - Hanae TRACLET
Hello,
Please excuse us for this error. Please send us a photo of the size to [email protected] and we will proceed to send the size 56 cm on Monday.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
15/12/2023 - Sylvie Moschet
I received the beret in size 56 while I ordered it in size 54. I need to give it as a gift for Christmas, how can I get it in the right size?
So please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2023
The cap I received was not the model I ordered. The least one can do is to respect the customer's wish...
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Response from Chapellerie Traclet
Hello
The Pipolaki Morris cap is no longer made, it has been replaced by Pipolaki with the hiker of the same or even better quality
https://www.chapellerie-traclet.com/fr/casquette-baseball/859-casquette-americaine-hiker-sympatex-cache-oreilles-pipolaki.html
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2023
Surprised by the price of the second-hand book compared to that of a new one. That's why I returned the book
For the deadlines, nothing to say
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Response from Chapellerie Traclet
Hello
There must be a mistake because we do not sell books.
You ordered a pair of suspenders
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2023
See below
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Response from Chapellerie Traclet
Hello
Thank you for your message but we have no comments.
What is the issue encountered with this toque?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/11/2023
My order never came rang up and they sent it in one week
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2023
Not at all compliant with the photo. Misleading photo! Very low quality for 60 euros. I do not recommend at all
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Response from Chapellerie Traclet
Hello
Thank you for indicating the issue encountered with this fur toque that we have been making for several years.
The model price in the photo is indeed the one we manufacture ourselves.
Do you want another fur or lining?
Remaining at your disposal to understand your expectations.
Best regards
TRACLET Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2023
Return of the order non-compliant size: very small item said to be one size
I paid to return it
Upon arrival, I was charged shipping fees for the delivery, whereas I paid for this delivery at the time of ordering
Practice that is not indicated in the T&Cs
Curious procedure
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Response from Chapellerie Traclet
Hello
The one size fits a head circumference of 55 to 58 cm.
What size do you need?
For the return shipping costs, they are indeed noted in our T&Cs
https://www.chapellerie-traclet.com/fr/content/3-conditions-generales-de-ventes
This right of withdrawal is exercised without penalty, except for return shipping costs and transport costs
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2023
No package!!
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Response from Chapellerie Traclet
Hello
According to the tracking, the package could not be delivered to you on Saturday but it should be delivered to you at the beginning of this week.
Here is the tracking of your package
https://www.laposte.fr/outils/suivre-vos-envois?code=6A33569431664
The tracking has also been sent to you by email and is also available on your account.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2023
Following the receipt of my package, I notice several finishes that are not finished (the threads are not finished, glue stains and the interior padding of the clog poorly finished)
Disappointed because the person received this package as a gift and I find it disappointing given the price.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/11/2023
The delivery was made to a different location than specified in the order. The requested pickup point was indeed proposed in the order form. With threats to return the package if it was not picked up within 4 days.
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Response from Chapellerie Traclet
Hello
Can you tell us the address where you went to pick up your package?
Indeed, we had the address of the pickup point
CARREFOUR MARKET
ZAC DE TOULAN
56190 AMBON
and that is indeed the address noted on the delivery address today.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
Good evening,
I have never been disappointed until now but here I am buying a chapka for my partner and it turns out to be made in China instead of Poland (original root) with rabbit fur that is shedding a lot as well as the leather that is supposed to be goat suede but is not!!
Disappointed, disappointed!!
I sent an email to the corresponding service but have not received a response.
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Response from Chapellerie Traclet
Good evening
We apologize for this delayed response following your email on Saturday.
We had a lot of shipments to make on Monday and today Tuesday, we are trying to respond to all our messages regarding information and order tracking.
For these issues, we can offer you a refund of 25 euros on your order.
Remaining at your disposal
Best regards
Tarclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2023
Correct access on the site but not enough detail on sizes and confusion: the sizes of the clogs are given in 'head circumference' and the shoe size is not adapted... No problem with the shipment
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2023
Delivery time does not match what is indicated at the time of purchase.
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Response from Chapellerie Traclet
Hello
Please excuse us for this production delay.
We hope that the hat meets your satisfaction.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2023
Little responsiveness and listening.
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Response from Chapellerie Traclet
Hello
Please excuse us if we have not been proactive regarding your questions.
We hope that the beanie will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/10/2023
NOT AT ALL SATISFIED WITH YOUR PRICES, today to get an Irish cap, you have to pay 70€, is wool disappearing?
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Response from Chapellerie Traclet
Hello
We have Irish caps starting at 30 euros made in Italy.
Then for a real one made in Ireland, they start at 70 euros.
Prices have increased significantly there since 2020.
That’s why we offer alternatives like Italian productions.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/10/2023
I have been waiting for my order for more than a month
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Response from Chapellerie Traclet
Hello
According to the tracking below
Customs fees remain to be settled.
Here is the link
https://www.laposte.fr/outils/suivre-vos-envois?code=7Q08808836210
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2023
Delivery impossible
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Response from Chapellerie Traclet
Hello
According to the tracking, the package has been at the chosen relay point since November 16.
Below is the tracking of the package
Sent by email and on your account
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20145998352
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2023
I still haven't received anything at this hour and I can't even know where the package is in its delivery.
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Response from Chapellerie Traclet
Hello
Your order is indeed in the process of being delivered.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=7Q08808917810
A complaint will be made regarding the shipment.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2023
Apparently my order has been replaced by a similar product that I do not like.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake. Thank you for sending us a photo of the received item at [email protected] so we can proceed with sending the correct cap.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2023
Very good delivery.. very average navigation and the quality of the product is very mediocre.
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Response from Chapellerie Traclet
Hello
First of all, thank you for your feedback.
Can you tell us the issue encountered while navigating our site?
Then, for the Irish cap, we have several qualities of fabric.
The cap you chose is an authentic Irish cap with Irish fabric.
We also have it in City sport manufacturing which is a Belgian production with thicker fabric and less artisanal finishing.
Finally, we also have Italian productions.
Remaining at your disposal to better understand your message.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/10/2023
Damaged product
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Response from Chapellerie Traclet
Hello
Having sent the hat box, the closure was working well before shipping.
According to the photos received yesterday, the closure is broken.
Did you contact an opening on the packaging box because I made the package and tested the opening, it was working very well.
As indicated last night during our phone conversation, we are checking with the workshop if we can get the broken part.
Remaining at your disposal
Best regards
Traclet Sébastien
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